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April 2024 by Tammy Cannon
Jake was excellent to work with. We totally recommend working with him and his store.
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March 2024 by Miguel Reyes
I want to thank Sebastian and David for amazing costumer servís I totally recommend anyone to come in and speak to them there awesome
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February 2024 by Ashley Price
Tyson helped my husband and I get Apple Watches for our girls. We went late on a Saturday night and he was great to answer all of our questions. He was also honest and nice!
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February 2024 by Audrey Gallegos
David is a great manager and helped mitigate issues. Thanks, David! They're lucky to have you.
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February 2024 by Rebeca martinez
My recent visit to the store I was helped by Miguel and David which extremely helpful. I was very impressed they were knowledgeable and helpful. I was extremely impressed and will definitely recommend this store to my family friends.
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February 2024 by B Brown
Worst retail customer experience I can recall. Received a text message from Verizon for a promotion on a new tablet and apple watch. Went into the Woods Cross store to redeem the offer. Was promised to have the watch and tablet within one day, as they needed to transfer the items from their Syracuse store. 7 days later we called and our salesperson never ordered the items, did not receive the tablet/phone until almost two weeks after my first visit. The store just shrugged their shoulders, provided no explanation as to the delay. Was promised that our bill had been changed to accommodate the new $10 (only) increase of adding the tablet/watch. Paid tax on both items, once again was "promised" no additional fees would be incurred. The next billing cycle I was charged over $350 in new fees for the tablet/watch. Our plan was never changed by the Verizon store, we were guaranteed that we had 90 days to return the products if not satisfied. Then today I was told that all items returned would costs a $50 restocking fee for each, which I was also never told at time of purchase, and if any cord or box part was missing they couldn't be returned. Don't waste a single brain cell on the workers at this store. Just use the Verizon chat, or the robotic chat function through the Verizon app. BE VERY CAREFUL on any promotion from Verizon. This store won't or can't disclose much of anything.
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January 2024 by J F
Website said they opened at 9. Door said they opened at 9. Phone was completly unusable so I went out of my way to fo to this one. Went to this store since they said they'd be open and were not. No sign on the door. Nothing.
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January 2024 by Dungeon Master
The staff have been super kind and helpful every time I come here!
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January 2024 by Karen Love
They are so helpful and really care about the customers. Great Experience. Best location
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January 2024 by Jim Catano
Kristopher was a great help in seeing up my new phone. Excellent customer service! I will be back.
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December 2023 by Jeremy Lundberg
Rude, argumentative staff. I signed up for Verizon 3 days ago at this location. Reception was terrible in my neighborhood. I tried troubleshooting with customer service and the store. When the problem couldn't be fixed, I asked for a full refund. I received a partial refund. Unacceptable
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December 2023 by Emily Hansen
Everyone is super nice and helpful here! Got my new phone set up and it went super fast.
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November 2023 by Melanie Anderson
Mo & Dalyn were so great to help us figure out issues with our number and our account. Great personality - enjoyed our time.
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November 2023 by Kelly Hill
Emily helped my son and I with the purchase of a new phone. She was very patient and kind even though we left undecided the night before. We came back this morning and she helped us complete the process. She’s very knowledgeable and friendly and I really appreciated her assistance. Highly recommend this location and Emily!
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November 2023 by Linda Whitman
Jaren is a great salesman! He did not pressure me, but showed me all of my options. He was helpful and explained everything along the way. I would highly recommend working with him!
