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July 2023 by Ileana Herrera-Vasquez
Where to begin?! A month ago my parents' Prius stalled on the highway. By the grace of God, a generous couple picked them up and helped them. One of those people was Mike, a mechanic at Ayer Auto. Their car was towed to the shop and we anxiously waited the prognosis. Blessedly, it wasn't a catastrophic issue. They were able to fix it in a day! Mike stayed in touch throughout the repair even finding us a less expensive part. The entire staff at Ayer Auto were so kind and helpful. They're the first place we go to for any car troubles because we know they care and will do quality work. What started as a stressful, potentially devastating experience, resulted in us meeting a great person, Mike, and an awesome mechanic crew at Ayer Auto. Thank you, all!
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May 2023 by Nina Galicki
We took our truck here early December since it still wasn't running right after a coolant pump replacement at another garage.They gave our truck to a tech that was renowned for not finishing projects (Ayer later told us that they fired him because they knew he had a habit of not finishing his work), they let him run us around for SEVERAL MONTHS, when the tech finally left they gave our truck to a different mechanic who re-diagnosed it within one week.I am blown away by this place. From the time that they put it with a reliable employee to now when we can finally go get out vehicle was less than 2 months, including rebuilding and shipping a brand new engine.**THEY HAVE HAD OUR TRUCK FOR FIVE MONTHS**I would never recommend this shop to anyone.Service: Engine repair
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October 2022 by Kate Winchester
Fantastic folks. Dave is a car wizard who took time out of his day to help out this exhausted night shift nurse on short notice so that I could make it to my shift in the ER tonight. Can't recommend them enough.Service: General repairs & maintenance
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July 2022 by Lise Roy
Always a great help and fair. I also bought my car from them used in 2016. Still running great!
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June 2022 by James Martin
All that. Quality barely begins to cover it.
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January 2022 by Kate McLemore
Fantastic folks. Dave is a car wizard who took time out of his day to help out this exhausted night shift nurse on short notice so that I could make it to my shift in the ER tonight. Can't recommend them enough.Service: General repairs & maintenance
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November 2021 by Andrew Greene
Great people, great service. I've gone to Ayer for all my car repair needs since moving to the area. Every time it's a fair price for excellent work. Just had my car inspected quickly and effectively. Had an issue with my windshield sprayers not working and they were able to diagnose the problem and fix it easily. Could not recommend Ayer more.Service: Brakes
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October 2021 by Noah Dion
Whenever I need Ayer Auto Service, they are there! Quite a few times now I've had to get my vehicles towed up after hours, and almost every time they have been able to get me an appt. the very next day. Jeannine and Tracy are excellent to deal with; helpful and pleasant. They always get my rigs fixed up in a jiffy, without complaint, and are competitively priced compared to other service centers in the area. They communicate, and will let you know if your vehicle requires further service or parts; before they complete the work. The technicians put the effort in to get the job done right.
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July 2021 by Ellie Bouffard
During the weekend my car suddenly developed a bad leak in the power steering line rendering it basically unsafe to drive. On Monday morning I started calling auto repair places hoping to get at least a temporary fix so I could drive to work. Ayer Auto was the third place I tried. They were busy but Tracy said to bring the car by and they would take a look. In about 15 minutes they showed me a diagram of power steering parts and circled the part that needed to be replaced as well as another that was "blistered" and might need replacing in the future. They said the local parts store had it in stock, could deliver it and they could get the repair done in about an hour after getting the part. I was on my way to work by noon! Overall the experience was better than I could have hoped for. They fit me in with no appointment, were friendly and professional, the charge was reasonable and my car steers better than ever! I will definitely go back for other repair and maintenance services.Service: Steering/Suspension
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July 2021 by Patrick P
Remarkably helpful and very speedy in diagnosing my issue. Very fair pricing. Everything you can really ask for.
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January 2021 by Steve Chupack
This review is based on my experience with Ayer Auto Service in the context of purchasing a used, 2010 Tacoma from Ayer Auto Sales.In my experience, these folks run a great shop.At the time of purchase, we mutually agreed on "working AC and working 4wd" on the "we-owe-you, you-owe-us" form.The AC fix (compressor) was a no-brainer. The 4wd was a bit more tricky. After having the vehicle for a few days, I confirmed what I suspected during the test drive - it was very slow to engage/disengae 4H, if it happened at all. There was also a pronounced clunk from the drivetrain when 4H finally did decide to disengage. I communicated this to Sales (with videos) and they immediately got me an appointment with Service. At the end of the appointment (during which they fixed the AC), the mechanic said he was unable to replicate the issue. I spoke to him personally and 100% believed him. I work in IT and of course everything always works when the tech looks at it. ;-)That evening, I tested 4wd and experienced the same issue. After reaching out to Sales, Ashley said she would have David, the owner, call me asap. I received a call shortly thereafter. David and I had a good conversation and he agreed to a test drive with me the next day. We took a short drive on a dirt road near the shop and I was able to replicate the issue. Without any hesitation, David agreed something was not right. Side note - this guy clearly knows cars and has been doing this a long time.After a couple more appointments and a low mileage transfer case from Brown's Auto Salvage (one of the best salvage yards in VT) the issue is 100% resolved. All my interactions with the staff were great. Tracy, in particular, was superb about communicating and staying in touch. I/we planned ahead and I received a loaner car when I needed one.To be frank, I expected at least some pointed comments about how much this repair cost and maybe even a "discussion" about who was paying what portions of the bill. This *never happened*. I walked into the shop, grabbed my keys, spoke briefly with Jon, the mechanic, and drove away with a completely fixed 4wd system.Thanks to everyone at Ayer for a great experience.
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December 2020 by Stephen Thomas Chupack
This review is based on my experience with Ayer Auto Service in the context of purchasing a used, 2010 Tacoma from Ayer Auto Sales.
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September 2020 by Shaun Royce
Bought a car for $16,000. needed front brakes immediately as had ware spot from sitting so long, which they unhappily took care of- The sale process was like any other was impressed with the sales team I like all of them. But then the work needing to be done on the car came into play starting with my windshield as I did not notice the tiny chip in the windshield when I bought it and 2 months later during a nasty storm my window spidered from seam to seam while warming the vehicle.. Then I needed new struts, clutch, alignment, rear brakes that they said were fine all the times I had them check the car out trying to figure out an issue that ended up being my rim (my fault blew a tire) then a couple months later they said my rear brakes were scary and I needed to spend $350 on them and I need a new rim. So I got a quote for this rim through ayer for $248.00 for 1 used rim from browns auto salvage, which I thought was outrageous so I called browns, it was $110.00 so big mark up there for ayer. I also spent $1,300.00 on my struts and Im getting it looked at elsewhere being the my driver side strut still clunks so Im pretty sure they didnt even do all the work that took 2 full days. so at this point I have dumped almost $2000 into my $16,000.00 car and I still dont have an inspectable vehicle and they are marking things up like crazy so if you want to dump almost a years salary into a car and still not have a legal one go see these guys. I will not be returning to them.
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January 2019 by Roxy Smith
We got a great deal on a beautiful car that we are happy with.
