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October 2025 by Mark Bordonaro
I'm not a current or prior customer of spectrum so I can't comment on any of their services but I do want to give a shout-out and some positive feedback back to their customer service crew and their service technician Luke. I called today regarding the removal of a drooping line that was left on my house from the previous owners (not even sure it was a spectrum line) after only a few minutes the customer service woman had me scheduled for a service call just a few hours later in the day which was impressive in itself. On top of that the service technician Luke showed up exactly in the middle of the estimated time slot I was given for the service and he had the line removed and cleaned up in just a few minutes and none of it cost me a dime. All in all a really good interaction with the company and if I ever decide to look into cable internet they will be my first call.
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July 2025 by Nukka Hallock
My internet every day every night constantly pop in and out in and out in and out.. can't replace router online or in the app an it says no store is near Barre VT. 😩
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April 2025 by Ginger Simone
thomas spent so much time trying to sell us on buying bundles that he forgot to give us half of the wires we needed. the paper had a checklist that was unfilled but we got a different paper asking us to buy more! i don’t know how he was confused about it when i went it and requested the wires. genuinely would rather drive out of state to a spectrum store than go back here…
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January 2025 by Rajan Frantz
Former customer. Marketing is door-to-door, they are persistent, including making attempts after dark and during dinnertime, and the salesperson in my neighborhood had an attitude when I told them bluntly but politely that I wasn't interested in products.
If I was even remotely considering going back before, I definitely won't be now.
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August 2024 by Rick Valenta
No line, which was nice. They took good care of me.
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July 2024 by ryan lyford
Losers
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July 2024 by Zachary Fassett
Abby was the best the worker there in years I would like her back there full time
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July 2024 by Tabitha Myers
No in person mobile devices of the sorts. Company should update the services they say they’re providing as it is misleading, especially for being the only store in Vermont i.e. people traveling to the store for this reason
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May 2024 by Yvette O'Connor
The customer service young man/Zachary, was so helpful and informative and friendly. Took the time to explain all. There should be more people like him. Yvette O'Connor,customer The store is Spectrum store at north main in Barre Vt
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March 2024 by jeff
my spectrum bill has been getting outrageous in the 6 years i have been a customer i took a snippet of my account info i currently have the enhanced basic package i have called to cancel service and waited on hold for an hour and a half before hanging up.
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March 2024 by Ashlee Johnson
They are pricey after your 1 year offer
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December 2023 by Freddy Mola
Unprofessional to a whole new degree. Waited inside for 30 minutes before being told to leave so she could take her break (I was the last person in the store at this time after 2 other people, wasn't near closing time) then proceeded to take an hour after being told she'd only be gone for 30 minutes. Had two other customers that were waiting with me leave and call to complain. Once I got inside it was a load of "oh well the company makes me close the store multiple times a day" to which I just ignored. Wasn't in a mood to argue. But then she tried multiple times to keep me on the service. Even after I respectfully told her to stop asking me to stay on. I was told to take a picture of the items I was returning while at this location, and I'm thankful I did since she NEVER SCANNED THE BLOODY ROUTER!!! She needs to be fired, this does not appear to be an isolated incident here and I can tell she just doesn't care.
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November 2023 by Donovan Mcdunnah
Wanna wait two hours just to cancel cuz they upsale everything
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October 2023 by Larry Corter
Sad night hub
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October 2023 by Diane Lagarto
We were sent away to transfer from old phone to me phone,
