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November 2023 by Maureen O.
Today I brought my 2018 Lexus (48,790 miles) in for an oil change and a Vermont State inspection. I was informed by Chris Brown that the inspection failed to pass because the rear brake rotor was corroded and "delaminating". He supported his position by showing me a picture taken from under the car that focused on a small area of the rotor that was visible from the undercarriage.The rotor which comprises the brake component in question is solid steel. There is no possbility that it could be "delaminating". It is absolutely something that rusts/corrodes due to the exposure to moisture, rain, and snow. Even rusted, the component works fine, and if anything were needed to be done it could be machined or sanded to remove the rust.I left without getting an inspection sticker, drove 2 miles to another certified state inspection site where the car passed inspection. I was told my car was in great shape.It is my opinion that Coggins Toyota's service department is a den of thieves, looking to rip off any unsuspecting vehicle owner by adding unnecessary repairs to the invoice. If I could rate them as a zero, I would have done so. Before today I had an amazing 30 year relationship with a Toyota Service center in Southeastern MA where I was able to take their word and work as if it were gospel.I will never again do business with Coggins Toyota in Bennington. Neither should you!!! Caveat Emptor
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November 2023 by Jamie C.
Purchase experience was satisfactory, however when an issue with the vehicle came up later on, within the Toyota Certified Pre-Owned warranty, they were unwilling to assist I've escalated to Toyota Customer Care who also has ruled to not assist with the necessary repair. My suggestion would be to check over any vehicles you're considering purchasing from this dealer very carefully...every panel including the roof and point out any potential issues/defects and document in front of them. Very disappointing as I love the vehicle but the customer service is sub-par.
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November 2023 by Dale K.
Go to literally any other Toyota dealer.I cannot recommend using Coggins for your next car purchase. I drove 130 miles to encounter high pressure salesmen (including the manager) they skim through all their papers and make you feel like they're not important including their warranty that they bill as a 90 day 3,000 mile warranty only to surprise you with a "it's a power train only warranty" when you call up three days later because a bunch of lights come up on the dash of your new to you used car.200 miles into owning the car, driving on the highway I got ABS Failure, ESC Failure, Brake Failure, TPMS Failure, and City Safe failure. I was able to pull off the highway but almost got into an accident because the car lost all throttle and I was just barely able to roll out of the way. Doug Crossman was my salesman and was incredibly quick to tell me as I'm stranded in a parking lot how Vermont doesn't have any lemon laws and that I'd need to find someone to tow it to them because they won't help.I'm bringing the car I purchased to Volvo tomorrow to see how much Coggins forgot to disclose, I suspect this will be an expensive lesson and will update accordingly.
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July 2023 by Trenton M.
I brought my car in for a check engine light and was expecting a diagnosis on the problem with my vehicle. They performed an MPI on my vehicle which I have gotten from Toyota in the past as a free service. The only work done on the vehicle was an MPI, and it costs $139. It takes 15-25 minutes to do this and nothing was fixed on the vehicle. I'd say they are advertising false information and the photo I'm putting up shows their original quoted price.The check engine light was off when my car was returned to me, but only after I got a $2,200 estimate for repairs. In my opinion, this business only wants to make money off of you and I would never recommend it. I paid for the "service" and am going to get my car looked at elsewhere.
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February 2023 by Kathy P.
I purchased a new car from Coggins Toyota. My salesman Mike Rosso was exceptional in helping me purchase my car.
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June 2022 by Amy C.
The service I have received at Coggins is exceptional. I have a 11 year old Prius with over 100K miles. Previously I had the car serviced at a Toyota dealership in Boston. In the past 2 years we have spent more time in this area so started bringing the car to Coggins. Todd has been our service manager throughout. He is really exceptional in every way. Makes access to service easy, accommodating and flexible. He explains what is needed and what is not needed in easy to understand language. It is because of Todd that I recommend Coggins to others and have switched my service from Boston to Coggins. Exceptional service is almost impossible to find these days. Makes a huge difference in every way. Thank you Todd!
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April 2022 by Megan Cross Photography
I drove in with a broken door handle and expected to wait days for a part to be ordered and arrive. But Stephen fixed it on the spot and I was in and out in no time! He did such a great job and was so nice too! Great service all around!Service: Body & Trim
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March 2022 by Makayla Marie Boomsma
Jon Ferrin helped me get into my dream vehicle this week! He handled just about everything, I had a great experience and 100% recommend Jon Ferrin at Coggins.
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February 2022 by Jordan McLear
Destinie made my first experience with two kids a great one!!! Forever thankful for her and her patience’s with my kids!! She even had some toys to keep them entertained!! Helped me load the car seats in for the test drive included Paisley on the decision, sat with amy so Paisley could use the bathroom! Such a wonderful experience!! I highly recommend Destinie!!!
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September 2021 by Martin Sanders
Marty at Toyota coggins was great! Got my truck done ahead of schedule and was there to answer any questions along the way! Great place! Great service would highly recommend!
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September 2021 by Theresa B.
We live far away but it was well worth the trip to bring our Honda Odyssey here. After numerous other places had only piece-marked fixes, nothing was permanent and they never fixed anything for good. From the moment we met Kelsey we knew we were in good hands (finally!) she clearly knows her stuff and was beyond helpful, sensitive to our budget yet realistic and clear about what was possible. She stayed in constant communication along the way (there were many things that needed addressing) and we were thrilled with the experience. Kelsey is a rock star!!! Worth driving all the way from Washington, DC to have our car looked after so well. Cannot recommend highly enough!
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September 2021 by Tim R.
Had a great experience with getting my Tundra serviced at Coggins. Was able to talk with the mechanic after the 120k service and everyone I dealt with was very much customer first. Dave my shuttle driver was prompt & friendly completing a great full circle experience. This location was owned prior by Lithia but I will be going back when I need other services done.
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August 2021 by Jeanne Feder
The folks at Coggins Service are always kind, patient, professional and caring. Waiting room is also peaceful and pleasant.Services: Oil change
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July 2021 by Suzanne Caraman
Great job! Marty is the best!!!!!
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May 2021 by Julie Lloyd
Great job getting me in for service. Always a pleasure working with the service dept.
