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November 2023 by Emily Sellman
We had a wonderful experience with Coggins Toyota. Everyone we spoke to was so helpful and worked around our schedules. Our sales associate, Doug Crossman, was friendly and easy to work with and made the process a breeze. Added plus they put up with our two children running around on a busy evening. Overall wonderful experience, helpful, nice people without the usual hard sell.
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November 2023 by Maureen O.
Today I brought my 2018 Lexus (48,790 miles) in for an oil change and a Vermont State inspection. I was informed by Chris Brown that the inspection failed to pass because the rear brake rotor was corroded and "delaminating". He supported his position by showing me a picture taken from under the car that focused on a small area of the rotor that was visible from the undercarriage.The rotor which comprises the brake component in question is solid steel. There is no possbility that it could be "delaminating". It is absolutely something that rusts/corrodes due to the exposure to moisture, rain, and snow. Even rusted, the component works fine, and if anything were needed to be done it could be machined or sanded to remove the rust.I left without getting an inspection sticker, drove 2 miles to another certified state inspection site where the car passed inspection. I was told my car was in great shape.It is my opinion that Coggins Toyota's service department is a den of thieves, looking to rip off any unsuspecting vehicle owner by adding unnecessary repairs to the invoice. If I could rate them as a zero, I would have done so. Before today I had an amazing 30 year relationship with a Toyota Service center in Southeastern MA where I was able to take their word and work as if it were gospel.I will never again do business with Coggins Toyota in Bennington. Neither should you!!! Caveat Emptor
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November 2023 by Jamie C.
Purchase experience was satisfactory, however when an issue with the vehicle came up later on, within the Toyota Certified Pre-Owned warranty, they were unwilling to assist I've escalated to Toyota Customer Care who also has ruled to not assist with the necessary repair. My suggestion would be to check over any vehicles you're considering purchasing from this dealer very carefully...every panel including the roof and point out any potential issues/defects and document in front of them. Very disappointing as I love the vehicle but the customer service is sub-par.
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November 2023 by Heather Cacciotti
Leo was great! He assisted in the purchase of a 4 runner they had. Price was fair. He stayed late to make sure everything went ok, we were able to drive off with the truck that night. Would do business here again.
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November 2023 by Robin Hyman
Doug was very easy to work with. He arranged to have the vehicle I was interested in, ready to be shown when we arrived at the dealership. He was pleasant, knowledgeable and showed interest in our getting a vehicle that was right for us. Doug extended himself to make the transaction smooth. We definitely would recommend Coggins Toyota to our family and friends. It was a unique car buying experience, everyone at the dealership were so friendly and helpful.
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November 2023 by Dale K.
Go to literally any other Toyota dealer.I cannot recommend using Coggins for your next car purchase. I drove 130 miles to encounter high pressure salesmen (including the manager) they skim through all their papers and make you feel like they're not important including their warranty that they bill as a 90 day 3,000 mile warranty only to surprise you with a "it's a power train only warranty" when you call up three days later because a bunch of lights come up on the dash of your new to you used car.200 miles into owning the car, driving on the highway I got ABS Failure, ESC Failure, Brake Failure, TPMS Failure, and City Safe failure. I was able to pull off the highway but almost got into an accident because the car lost all throttle and I was just barely able to roll out of the way. Doug Crossman was my salesman and was incredibly quick to tell me as I'm stranded in a parking lot how Vermont doesn't have any lemon laws and that I'd need to find someone to tow it to them because they won't help.I'm bringing the car I purchased to Volvo tomorrow to see how much Coggins forgot to disclose, I suspect this will be an expensive lesson and will update accordingly.
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October 2023 by Paul Johnston
We recently purchased a 2023 Toyota Tacoma from Coggins Toyota of Bennington, Vermont. From the very first contact we had with them by email, til the day we picked up our vehicle, it was a terrific experience. Everyone, especially our sales person, Brian Oakley, was so friendly and inviting. We wanted a red Tacoma and could not find locally, (we are from the Latham, NY area), but the distance was not a problem with the way we were treated. We would not hesitate to recommend friends to Coggins. Thank you so much. FYI, we traded in a 2002 Tundra, hopefully we won't wait that long for another new vehicle. See you soon.
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October 2023 by Danielle Gibeau
I can’t say enough good things about my outstanding experience at Coggins Toyota of Bennington! I had the great pleasure of working with Leo, who expressed that he was only letting me leave the dealership smiling and happy! With some help from Scott we were able to get me into my dream car! I am glad to be part of the Coggins family, and I recommend anyone to stop in and see Leo for your next Toyota!
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October 2023 by Norton HVACR
John Ferin, our salesman was extremely helpful and easy to work with. Unlike other dealers, I felt like I was in control the entire time. John was easy to reach, and responded quickly with info and concerns. We will never go anywhere else. So far, service has also been outstanding.Scott, the general manager went out of his way to make sure we were happy with both purchases. We bought a Tundra and a new Rav 4 within one month.
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October 2023 by Linda Carducci
My husband and I went to Coggins to purchase a RAV4 Prime. Others informed us that it will take up to 6 months and we will pay over sticker price. None of these things happened. The manager spent time with us talking through the different models and provided his honest opinion, which we appreciated. He then gave us to Brian who continues to take excellent care of us. They found us the car I wanted and we had it within the week. Brian checked in with me again this week to talk through any additional questions I might have ( and I did!). They take genuine interest in you as a person.
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September 2023 by Peter Rhodes
Mike Sara Scott and the entire Coggins staff were wonderful. From the beginning to the end of the trading purchasing. Right to the going over the new Tundra truck and setting it all up with my phone and information
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September 2023 by Ellen Spear
This was one of the best car buying experiences I ever had. Leo Laurent was wonderful - answered my questions and got our transaction done efficiently. Don’t go to the big cities. Go to Bennington. And ask for Leo!
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September 2023 by Marcella Bradway
Amazing personal experience, Brian and Coggins were able to get me the Rav-4 hybrid I wanted that other dealerships told me was not possible -all by phone and email. They worked very hard to make sure I got the vehicle I wanted with all of the specifications, even though in this market it can take significant time - which they warned me. I was given appropriate updates as to the progress of acquiring the car. Once the vehicle arrived, the purchasing process was seamless and pleasant. I travelled an hour to go to this dealership and it was worth every minute. And the car is phenomenal - totally worth the wait.
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September 2023 by Cathy Solsaa
My daughter came home with the car of her dreams due to Jon at Coggins Toyota, who have her a great deal on a 2023 Tacoma. Jon provided her with excellent service from the moment we entered the door until we left with her new truck. He was laid back, friendly, and easy to talk to. His demeanor was inviting rather than pressurizing. He walked us through many options and fully answered all of our questions. Without a doubt, Jon is the best around. If you want the best deal and the best experience, go to Coggins.
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September 2023 by Jennifer Chapman
Worth the drive! We drove to Vermont from West Springfield, MA. They had a great inventory, and a pre-owned 4Runner I loved the look of. Smoothest buying experience, real people, beautiful dealership, and a great trade value for my 2015 Highlander. My new car had a little vibration I was bothered by, and the Master Technician stayed late on a Friday to make sure it felt perfect. This is our second purchase from them, and we will keep going back. Check them out! It's a beautiful drive from Western MA!
