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September 2023 by Kim Bridagan
Terrible people to do business with. Don't do a second mortgage with them. The mortgage department are snobs and not very friendly.
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March 2023 by Nadia Soto
Most ridiculous banking system I’ve ever dealt with.
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September 2022 by Linda Maynard
Always courteous service and they do shared banking with other participating credit unions.
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July 2022 by Nicole Sargood
Not even my bank, but I love them!I bank with another credit union that is not a part of Heritage’s co-op. However, I have visited Heritage several times and they were very helpful to offer information and complete simple banking tasks such as bill exchanges. Also, their ATM doesn’t charge me any withdrawal fees. The ladies there are all very kind and helpful. If I ever choose to do business with another bank, Heritage would #1 on my list! Definitely would recommend to anyone in Bennington!
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May 2022 by Amy Moore
Terrible. I have made a bad review for Heritage before but since they are so tied with the community and do good things I have never posted it. I have been told by countless people that they never have had issues and that has also held me back from sharing my experiences and issues. I have constant issues. They have an antiquated system and it just keeps getting worse. The app never works properly for anything especially mobile deposit (which you have to pay for unlike most banks and it is done manually by a person who keys it in twice a day, how’s that for Stone Age?). When mobile deposit doesn’t work you have to drive to the bank, they cannot help over the phone in any way. This is a 45 minute drive for me. The app also never updates, so I am unsure of its security. I have also had issues with my bank account info being stolen in the past and it took them 10 days to get back over $1000. Transfers and transactions are extremely slow and customer service is slow and often very rude. They do not work well with Venmo transfers either and do not provide instant Venmo deposits… the list goes on and on. As a self employed business owner in Rutland county, I feel extremely ignored and used. I do not like making bad reviews for local institutions but this cannot be ignored and my hope is if this is seen maybe something will change .
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November 2021 by Lindsay Perry
Doing business here is always frustrating. Takes 10 times as long as other banks to process transactions, systems are constantly down, teller lines & customer service wait times are excessively long.
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March 2021 by Craig O'Dell
Terrible ! I have always used them for all my vehicle loans in the past, I have been trying to find a loan officer to work with that will email or call me back, the place has become a joke! All they do is push me off, hard to contact, never return emails, never return calls!
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February 2021 by JG Eckel
Very friendly staff, willing to take the time to help you with your problem or questions.
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October 2020 by hank strom-henriksen
I have had this bank for several years now I wont go anywhere else l, they are very friendly and they are great ppl to work with, they look into any problem you have in a timely manner and if they need to call you back it's done with in 30 minutes, I took a friend here to open an account
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May 2020 by Trina Fenimore
I have been dealing with HFCU in Bennington for many years, I find them to be just awesome to work with. Heidi and Lorain are great to deal with.They are all very responsive to my requests and anything i ask for is done in a friendly manner.I couldn't ask for anything more from a Credit Union.
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March 2020 by Chris Sullivan
Worst bank I’ve ever had. Overdraft fees for everything and they refuse to look into how bad their system is. Delay on almost every debit card transaction which in turn makes the mobile banking app useless as your balance is never accurate. They don’t accept instant transfers from PayPal or any mobile app, so in a pinch when you think you can cover your balance so it doesn’t go negative you can’t.. and they will hit you with a $30 fee and just say “oh yeah well your transfer is still pending so there’s nothing we can do”. Just go get another bank is my simple review. You’re welcome.
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February 2019 by Michael Zhuraw
I love this credit union! Great staff who want to help their members and provide valuable financial services.
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December 2017 by Robert Austin
A very efficient staff and operation.wonderful people to do business with,best credit unionever.
