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March 2023 by Laurie Burdick
Jen is amazing as well as the rest of the staff at VSECU. The credit union itself is a wonderful financial institution and we are happy customers.
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March 2023 by Kathy Velon
This is still a great bank except they were unable to solve my Authenticator app issue in connection to get into my mobile/digital banking.
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December 2022 by BG Stewart
Im am always treated with professionalism and curtesy. In a very timely manner, with pleasant conversation and smiles. Totally enjoy my experience.
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December 2022 by Shari Cabral
Dustie was amazing very professional.
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June 2022 by Andrea E. Bacchi
I've been banking with VSECU since 2020 when I started my small business. I'm so glad I'm a member of this amazing organization. I highly recommend it to all.
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August 2021 by Brad Bowen
Applied for a solar loan, and in just a few days I was approved and the paperwork was handled professionally. I was very happy I went to VSECU, and would recommend getting a loan there. Very curtious staff, and excellent customer service.
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August 2021 by Sally Dorsey
I have been with this bank for 31 years and it has been very easy to deal with and the workers are very helpful if you have any problems. Thank you all very much.
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April 2021 by rezillo
VSECU has been great to do business with. The staff has always been friendly and helpful on those occasions when I've had to call.Though we moved across the country, we've kept it as our main banking site, despite having local credit union options That should tell you somelthing.
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February 2021 by Gwen Jennings
Living out of state I really appreciate the excellent on line features of VSECU!
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October 2020 by Nicolas Rivera
Called 3 times to get pre-approval for a loan. Every time I was told I would receive a call back to do so. Never received a call, still waiting. It's been 2 weeks since first call.
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September 2020 by Sam Axley
Would give VSECU zero stars if that was available. Applied for a loan for solar panels in early August. Two days later was told that most likely we didn't qualify but they would get back to us. After a number of emails and calls, it took 28 days for the denial. While we are a bit surprised by the decision, we are upset at the length of time involved. They new after 2 days the outcome and wasted our time for over 3 weeks. Not sure who they approve loans for but guessing it is folks that really don't need them. I'd like to say that this is an example of terrible customer service but then they never viewed us as a customer to begin with.
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August 2019 by Kathy S.
I LOVE this Credit Union. I have been a member my whole life, and do all of my banking there as well as my home mortgage (low rate!), credit card, car loan, and utilize the services of their financial planning specialist. They are friendly, know my name , and genuinely care. I especially love their commitment to the environment and community with their VGreen Loans, clean energy programs, and community service. I will not bank anywhere else, even if they were to advertise slightly lower interest rates, as to me, local friendly professional and efficient customer service surpasses all.
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June 2019 by Matthew Coakley
Excellent state credit union. 5 star customer service. Would recommend to anyone needing to do banking in Vermont.
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February 2019 by Pilot Steve
Completely useless. Tried to force me to place a collision insurance policy on an eleven year old car that wasn't even being financed, and refused me a simple $1000 loan. Thankfully, this sad excuse for a "credit union" showed the white feather early and revealed itself as exactly the kind of financial institution I aim to avoid. Someone else got my business instead, and VSECU continued doing what they do best, which is to lose business. Fail.
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May 2018 by Stephen Roy
VSECU attempted to force me to add collision insurance to my auto even though they were not financing my car. I simply asked for a small ($1000) loan to purchase a used truck but the unreasonable underwriters were not in contact with reality - they were trying to force me to waste money on a useless insurance policy. VSECU basically threw away a customer who was seeking to do thousands of dollars worth of banking and investment in Vermont. Oh well; VSECU are the losers since my business has since gone elsewhere.
