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September 2024 by kelli gagne
Staff was very friendly and was good service.did also give feed back with what I'm accustomed to from another brand .overall excellent!
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September 2024 by Diana Estes
Always an excellent experience! Friendly staff, and things are well-explained
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September 2024 by Darlene Lynch
I can’t say enough about Tony and his exceptional service! He had me in and out in no time even though my appointment I booked on line said nothing about what service i was in for. It was the 30,000 mile one which was a big one requiring a block of 1 1/2 hours. He had me out earlier than that even though they were short on technicians. Impressive!
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September 2024 by Misha Golfman
Friendly service, great communications, reasonable prices
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September 2024 by James Brown
Brought my vehicle in for it’s first 5k mile service, they were able to get me in even tho they were very Busy and take care of me in a timely manner.
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September 2024 by Mukam Harzenski
It is reassuring to have authorized dealerships/mechanics who know the vehicle and its dynamics well, whose ability to provide service is well informed. It is comforting to have the assistance of advisers to translate mechanical diagnostics. Feel safe now that car is repaired, inspected, road worthy. Thanks
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August 2024 by Nikki
This is explicitly for the Service Department.
JD made us feel incredibly uncomfortable when we arrived to the department. We greeted him first and he almost refused to take our vehicle that we were dropping off for work for the next business day. It honestly felt as if he were going through extra effort to be unwelcoming and callous.
In addition to this, we informed our Service Advisor that our vehicle had an aftermarket battery and that we wanted to have a full Multi Point Inspection of the issues with our vehicle, as we had a number of observable problems, such as the TPMS warning light and we wanted to make sure that if we were leaving our vehicle there with no time constraints, that the shop go ahead and fix as many problems as possible.
After calling to tell us one price point for a traction battery fix, which we whole-heartedly agreed to, we were called on another day, maybe 2 or so later, telling us *surprise* we have an aftermarket battery! Which, as I mentioned above, was one of the first items we mentioned to the Service Advisor. It was also odd that in a Multi Point Inspection (MPI), which typically comes free with service but we were actively requesting for this visit, that none of those other issues were addressed in our phone calls or noticed. The steps to confirm an aftermarket battery, which is Bright Orange is 1) open trunk and 2) lift the spare tire storage. We had to do it all the time when we had car troubles in the past. This "surprise" finding had the Service Advisor inform us that our service would be $1300 more expensive as Toyota doesn't accept the after markets as a trade in. Which is fair, however we were more suspicious regarding if our vehicle had been examined at all.
This suspicion increased when we arrive to pick up and pay for our vehicle. We ask for our MPI and there isn't one. The vehicle summary doesn't even have a mention of the TPMS warning that would be blaring in someone's face if they started the vehicle. The only work that has been done was a simple scan on a tool that my husband had already done at home, nothing that we requested. Upon speaking to Steve Reese via email, we were basically told we were lucky that they didn't charge us for the replacement they didn't do, because they only discovered it was after market (the bright orange Dorman labeled monstrosity that takes two steps to see) after begining the replacement process.
We really tried to get kindness or respect from this institution prior to writing a negative review. Yes, ultimately we would have liked a refund for the service not being completed, but we probably wouldn't have left a review if our reply from the Service Manager didn't seem so callous and rude to the failures conducted on their end. This is our second experience like this at Toyota to the point that we are likely avoiding 802 as a chain and Toyotas since they're they only dealership in central Vermont.
Highlight of this whole situation, we found a very nice gentleman in South Burlington that changed the cells and repaired our traction battery directly for $1250, $2800 less than 802 Toyota.
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August 2024 by Renee Payton
I had Phillip as my sales person and he was awesome. He helped me get my own car insurance and had the patience to answer all my questions as first time car owner.
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August 2024 by Tim Heney
I scheduled on line, communication from the 802 team was great. This was rouitine service for my RAV4 and all went well.
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August 2024 by Louise Mone
Service on schedule. Customer service very helpful and friendly.
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August 2024 by James Stewart
Quick, easy 40K mile service on my Toyota SR5 truck. They also inspected my truck. Will be back
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August 2024 by Alan Cheever
Tony was a very good person to work with and I think he was a great person to be involved with my car’s maintenance.
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August 2024 by Rick Gehlert
All went well with break line replacement. Tony was excellent!
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August 2024 by michael peckinpaugh
Turned me away from a (maybe) potentially easy thing to fix... But the kicker is - it's potentially a safety issue on the vehicle. So yeah, there's that.
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August 2024 by Jane Warren
Service did not fix things that I requested.
