Internet Service Providers near Berlin, VT

“Person running the store was very patient with an issue Verizon caused. We both had to wait until it was resolved and, once it was, the service was fast and professional.”

“I'm not a current or prior customer of spectrum so I can't comment on any of their services but I do want to give a shout-out and some positive feedback back to their customer service crew and their service technician Luke. I called today regarding the removal of a drooping line that was left on my house from the previous owners (not even sure it was a spectrum line) after only a few minutes the customer service woman had me scheduled for a service call just a few hours later in the day which was impressive in itself. On top of that the service technician Luke showed up exactly in the middle of the estimated time slot I was given for the service and he had the line removed and cleaned up in just a few minutes and none of it cost me a dime. All in all a really good interaction with the company and if I ever decide to look into cable internet they will be my first call.”

“My router died during a power outage, so it was time to ask consolidated for a replacement. I called on May 3rd and was assured that a tech would come to replace the unit on the 8th, if not sooner. Having dealt with consolidated for a few years, I was pretty skeptical of this time frame. Usually I would have to pester them a week later to get on the schedule.Not this time! It's Monday morning on the 6th, and the tech Andy did a great job. He arrived at ~09:50, politely answered my questions, set to work and had the swap done before 10:10. Bravo.I learned two things about the company from our brief conversation:-Their phone answering service has been contracted out to a firm overseas, explaining the indian accent of the agent. I had a pretty short hold time though, so I guess that explains it.-They're expanding the fiber service they call "fidium" in this area. I'm stuck with DSL for the time being, but fiber is out there.Between the very short hold time on the phone, the one-business-day service time frame, and the personable/speedy fix, consolidated is turning around their reputation. I'm surprised and pleased, so I thought I'd share.”