Kohl's is a department store offering fashion, footwear, beauty products by Sephora, and home decor designed to fit various personalities and budgets. The store aims to reward customers every day with sales and Kohl's Cash, while providing hassle-free returns and free store pickup. Many reviews note that the store is clean and organized, with top-notch style options, friendly and courteous staff, and great prices. However, some customers report negative experiences, including issues with payment at checkout and broader concerns over contract disputes and store security practices. The company also emphasizes community giving through Kohl's Cares and fostering an inclusive environment.