-
May 2025 by Shane Safford
absolutely do not recommend anyone to go here, if you do, do not work with Elias Cronin, he will lie to you. went up there to be added as an authorized user he informed and guaranteed me and the main account holder that it will be reported to the 3 major credit bureaus, come to find out it won't had to pay to open an account and set one up just to do this and just to be informed a month later they don't report that. nothing like getting lied to just to get you to open an account. I will also be reporting this to the BBB.
-
November 2024 by Mike / Mick Van Dyke
I was a member of the VSECU for over 20 years and never had a complaint.
Since the change to Eastrise, I am not impressed.
I recently received a letter from them telling me that they couldn't reach me through email. I have the same email that I have had forever. I checked my info on my profile and the email address is correct. I'm not paranoid but any issues like this leave me concerned about security.
I called the number given to me on the letter for Cardholder Services and after the initial confirmation that my email was correct I was then put on hold for 40 minutes before I gave up. Tried calling two branches and unable to talk with anyone.
Sadly, it appears their level of customer service and support has vanished. Time for a new CU
-
September 2024 by eric clifford
Very bad
-
July 2024 by Denise Lewis
Great bank. Had them for years.
-
July 2023 by Stacey Guess
Horrible customer service. The branch was empty on a Friday morning and we tried to make a deposit with a 'shared bank'. We moved here and hadn't opened a local account. The Teller was clearly uninterested in helping us.
-
May 2023 by Lisa Bailey
I felt so comfortable talking to this person it was like I had known her my whole life
-
May 2023 by trena hardaker
Always courteous, friendly and informative!
-
April 2023 by STEVE DUCEY
Horrible customer service directly from the bank manager. They closed my account out from inactivity and it was all do to them repeatedly updating my address incorrectly. They never once tried to call me about it... Better banks all over the place. This is the worst bank I have ever dealt with and all I've been trying to do is keep a savings account there...
-
December 2022 by Mark T. Fraser
I've been a member of Vermont State Employees Credit Union since 1976 gotten all my car loans credit card and other financial help great people to deal with will always keep going back thank you
-
September 2022 by Jaden Shand
Extremely poor service. Would give negative stars if possible. My loan was approved within a couple hours which was great! Then came the struggle. I was told to head into the branch to pick up my check. Upon entering, A representative Jill Bruce started telling me there was missing paper work, etc. I showed her the signed and completed econtract, and she replied with an “im not sure what to do”. After 3 days of back and forth and Jill telling me “just one more thing then ill get your check” i decided to rescind my application and close all my accounts. Within a couple hours of that I was approved at North Country and had a check in my hands! Would never ever recommend this bank! Horridly slow service with no regard for customers. I watched 3 customers have arguements with other reps while sitting there wondering where mine disappeared to. Jill would leave for 40 mins at a time to come back with no answer. And all the other reps were answering complaints with “im sorry we can’t do anything about that”
-
September 2022 by Graham Willett
Have you ever thought Vermont was like a small town in the middle of no where? We’ll look no further than VSECU to have your assumptions confirmed! Here in this backwater bank the tellers will act like they know what they’re talking about when in reality they struggle to pump out words that even resemble a sentence. They are there to waste your time and take your money. Look for a real bank.
-
March 2022 by Joshua Sainz
Such a wonderful group.of people that work here. They are always very helpful and happy to see us.
-
May 2021 by D and R Ranch
always friendly and helpful. Wait is never very long. Has been my bank for many years.
-
January 2020 by SALLY LAURENT
Great bank to work with --- with a local focus. I do not have a branch anywhere near where we live, so it is completely online. Would love to see at least one more physical branch in eastern VT - close to WRJ.
-
January 2020 by Marcus Sweetser
Standard banking, very cute tellers :)
