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October 2023 by RallyMac MacRally
Willing and able to help with anything
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September 2023 by Brian Hernon
TLDR: Bethel Mills is awesome to deal with. Sarah is the best, if you can get her and/or Scott for your project that's the way to play, but everyone else there is great too.Full Review: As a contractor dealing in construction, renewables, HVAC and more I have found Bethel Mills to be awesome to work in a variety of areas. I typically deal with Sarah, and have found her attention to detail, turnaround time, and ability to get answers quickly to be beyond impressive. While the rest of the world is still blaming every issue (and their own incompetence) on the pandemic, supply chains, etc. Sarah just gets it done and communicates clearly on pricing and availability.Her colleague Scott, and others there, worked as a contractor for years before switching to the supplier side which makes a huge difference; as that perspective eliminates problems associated with people who are only order takers e.g. if you order a truckload of foam board insulation they remind you to get a case of seam tape while you're juggling jobs and phone calls etc. There have also been times where they provide great insight and advice on products or areas I have questions on.They have a nice show room and inside sales folks to help guide our clients. Sometimes their lumber is maybe a few points higher than a competitor, but I never have to pull through their delivery piles to see what's hiding in the middle (love those full board knots on 16 footers these days that snap as soon as you look at them), as the quality is on point. The management must be doing something right there because they have great people doing their jobs above par who seem to enjoy their work. Thank you Sarah and Scott (and Bethel Mills) for making our remodels, additions, and other projects a little smoother.
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March 2023 by Paco DeFrancis
Expect poor product selection and MUCH higher prices than LaValley’s or Rk Miles. Bethel mills is no longer a true building supply store.
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August 2022 by James Moore
I was visiting the area. I bought a Makita belt sander. Convenient to my host's home and price was right. I bought a men's gardener's hat I hadn't seen anywhere else. Barnard's is the only hw store in town, but it doesn't seem like that goes to their heads, and wallets.
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May 2022 by Timothy Crete
Very professional done business there a long time
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March 2022 by Aaron Settles
Great local hardware store, everyone is always making sure you find what you need
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January 2022 by Vladimir
The company representative Sam does not return emails. This is going on for at least half a year. Also the repair that he "volunteered" to arrange is not done.
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November 2021 by Betsie O'Neill
DO NOT USE THIS COMPANY EVER. Please. They think you are doing them a favor every time you order from them. We heard some bad reviews in town.... but we still give them the benefit of the doubt because of our contractor (who is great). It was a $400k order and still don´t care. If you are working with some starting with TH.... and ends in N, then dont even bother and go to LAVALLEY.... horrible experience , horrible customer service, horrible organization. They don't deliver on time, neither they perform. Forget about the timing to produce a design... its like you have to beg them for it.... They come with the worse excuses and at the end, their own workers ended up telling us their lies. It is SAD because it seems like a nice supply house, but... I cant comment enough of our terrible experience, because at the end of the day, they DONT CARE, but if you care about your project, then don't do business with this company.
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November 2021 by Sherri McPhetres
Very friendly folks and knowledgeable. Steven in the design department is wonderful to work with!
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November 2021 by Indie Systems
I dealt with them on and off for about a year. Everything was delivered (for an additional $5 fee which is unique to this company) so I cannot comment on their physical location. I’m happy to have found several of their competitors who provide better service and cost significantly less. I had several minor concerns and issues with quality control, pricing, and some miscommunications etc. All were met with pushback, defensive and sometimes accusatory responses. On a positive note, their drivers were always friendly and helpful but it couldn’t make up for everything else. Again, I’m glad I finally decided to shop around. I’ve saved thousands of dollars this year.
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August 2021 by Walter Plessinger
Great people in the Warehouse. I go in, get right into the dock and unloaded and out within 30 minutes. Very clean and organized yard.
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August 2020 by Cody Slack
Awesome staff, delivery and design services! No questions asked assistance with loading vehicles and awesome people to deal with if you are a contractor or home owner! They have stores across vermont so that you can have access from any job site near or far!
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July 2020 by Darrell Duprey Jr
Horrible Hours!! Closed at 4 on week days....
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February 2019 by Ben Falk
Waiting on almost two months for a defective door to be fixed - having spent tens of thousands of dollars at Bethel Mills over the years this is pretty disappointing. Not a call within this time with an update - much less a gift certificate or anything to attempt to compensate for the waisted time we have dealing with this - from many calls to photos to having to finish and clean parts of the door twice when the failed lights are finally replaced. I hope we get some resolution on this. Sad because I go out of my way to support local businesses - assuming they'll be reliable and stand behind their products promptly. Update: they said four weeks that they are trying to "get the ball rolling" on replacement lights - now 4 months into this. No word from them since then. Each time I call it's a "who did you talk to? Well look into it." Amazing.
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September 2016 by Thomas Gauthier
Great service and great materials.
