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November 2023 by Manda H
I have been with Chase Bank for about 16 years now and they have always been great! I recently moved to Vermont and this was my first time at this branch. It was the friendliest service I have ever had at any Chase branch. It was very quick and efficient. The atmosphere was clean and I was greeted in a very friendly way.
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November 2023 by Marcus Simardwescott
I would not recommend this bank to others as they have closed my account without my permission for recent fraud charges that were dealt with long ago and have since transferred them into any new card or account I make with them
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November 2023 by Chasesis
Opened a new checking account and everyone here are very helpful and professional. Highly recommend banking here!!
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September 2023 by Meshell Alexander
The banker was helpful, patient, informative and kind. Thanks
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September 2023 by Suhas Marathe
Hello We are using this branch and when we visited first time everytone so nice to us , very warm and personlised treatments , top of that we are been given dedicated manager Cody D Benoit he is too good. Honestly very few people we came across in baking sector like CODY. he is best and very promt , very hard working and very dedicated thank you CODY
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June 2023 by Brennan Murphy
I was a happy Chase customer for many years—until I took out a mortgage with them. These clowns are wholly ignorant regarding local mortgage and tax laws. I wasted several thousand dollars at closing, and will be spending thousands more every year than expected, because of their incompetence. The Chase "Executive Office" received my complaint and proceeded to mansplain to me how taxes work (like I don't know) and spewed inaccurate BS without a single word of apology or effort to remediate the situation.I've closed all of my Chase accounts and am counting the days to refinance the mortgage so that I never have to deal with them again. I regret not staying with a local lender and won't be making that mistake in the future.
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May 2023 by Jake B
Horrible bank. Horrible corporation.In the interest of full disclosure I can't comment on this particular branch or their employees. I had Chase when I lived out of state briefly and I am so beyond disappointed to see this abomination of a bank infect our state. I had an account closed overnight, without warning, and without explanation. Eventually (a few weeks AFTER the fact) I was told it was closed because of "suspected fraud" and there was no mechanism to dispute the closure. The only money being deposited was a weekly paycheck and none of my expenditures could be considered suspicious. I was living practically paycheck to paycheck at the time. I'm not sure how a fedex paycheck, utility bills, and occasionally splurging on a big mac could be considered fraudulent, but whatever. I must be the worst fraudster ever. Anyway, be careful. I suggest having a backup bank because these folks have zero problem abruptly shutting down your account.
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December 2022 by Maria Martinez
Didn't get the information I needed over the phone ? ?
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November 2022 by Cole Baxter
Impeccable customer service and really nice atmosphere.
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October 2022 by Ruby Kliman
I love this Chase location. The staff is so knowledgeable, friendly, helpful. Steven Wald stayed after closing time to help me open a new account on a weekend. Exceptional service!
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September 2022 by Ace Vendetta Flight Clips
Two stars because the people who work here are nice.But this is a completely useless location unless you don’t work or work an alternative schedule. Not having a 24/hour ATM makes no sense. If you want to make a deposit and work 9-5 you have to go in on a Saturday morning. Either fix the hours so working ppl have access or add a 24/hour atm like every other chase location has.
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May 2022 by Catherine ONeal
Like another reviewer, I just moved up from Florida and am thrilled to find this Chase branch so exceptional. Kayla Noonan couldn't have been more gracious and helpful trouble-shooting some things yesterday, despite my extra stress from the move. All of the staff are super-friendly, from the moment you walk in the door. A bright new spot in Burlington.
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April 2022 by Nicole J
Literally you can’t even use the atm without being watched and harassed by the annoying staff members. How about some privacy?
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March 2022 by Nicholas Chace
THE BEST CUSTOMER SERVICE IN TOWN! I recently closed my account TD bank(TD has the worst customer service in town). I went to Chase bank I was greeted at the front door by a wonder young man. He helped my open by new checking account within 10 minutes. I highly recommend leaving TD bank and joining Chase1
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November 2021 by Ju Ann
The whole team is extremely helpful. Customer service at its best.Rarely seen such a great service at a bank. I’ve been extremely well served but I also witnessed how welcoming the whole team is with every clients. That reflects extremely well on Chase.Great team!
