Dear Lucy is a shoe shop and a true Burlington gem, offering women’s shoes and clothes. It is known for its unique finds, fantastic product offering, and fair prices. The store provides a shoe shopping experience that consistently exceeds expectations for many customers. Customer service is frequently described as spectacular, excellent, and very helpful, with employees being incredibly attentive and giving undivided attention even when busy. Many report lovely experiences and highly recommend the shop for purchasing higher quality shoes. Orders placed by phone are handled with nice service and arrive promptly with no problems. However, the customer service experience can be super hit or miss. Some visitors find it very friendly and helpful, while others have encountered staff who act like customers are an inconvenience, which is noted as disappointing given the great selection. Overall, Dear Lucy is viewed as more than just a place to buy shoes, often leaving customers with fabulous new items and a renewed appreciation for an independent business that puts customers first.
