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October 2023 by Brian Jordan
I have an L.L. Bean winter shell that I have returned to their store in Maine to have the zipper fixed. I was told that all it was told it was just the pull .I just got it back from being sent back the third time and the woman told me the zipper was bad but they could not repair it because they did not have a machine that could fix that kind of zipper. But they put a new pull on it to make it go away, so I went into the Williston store with it to talk to the manager and he told me I had to talk to customer service so I did and the woman put me on hold for 35 minutes and then came back and said that the last record she could find was 2015 and the jacket was only made in 2015 and 16 that’s not the point the point is the zipper gave out and it should be replaced or they should give me credit for a new jacket . Instead, I went all the way up to the top supervisor and he told me that that’s the way it was and they weren’t going to stand behind it. They tried three times and they weren’t going to try anymore. They didn’t try because if they tried, they would’ve replaced the zipper not the pull so I guess they don’t stand behind their product anymore so don’t waste your money, paying for the L.L.Bean name because they do not care anymore to take care of the customer. I will not buy anything else from their store because they don’t stand behind anything anymore.
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October 2023 by Grace Scorcia
I had the pleasure of being helped by Karen, she was extremely knowledgeable and friendly; she made it seem like we were two old friends catching up, best shopping experience in my life
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August 2023 by Ilyanna
Good sized store, same stuff you can find online.
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August 2023 by Gregory Kalinoski
Needed to pick up a pair of camp shoes. Went to the store. Asked for directions as I walked in, directed to the left rear of the store. Found the pair of shoes I wanted, located a staff member. Shoe and she returned with the correct size. When I went to the checkout counter, the same staff member saw that the register Clark was busy and came over and took care of checking me out.
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August 2023 by Mo Fish
Great quality products. It was just very expensive! I bought one thing and honestly I will probably wear it the rest of my life.
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July 2023 by Kaelen W.
The service here at this location is very good because the staff are very friendly and nice. The products at this location are very good. The prices here are reflective of the high-quality products. The establishment is very clean. For the reasons I have stated in this review, I highly recommend you visit this location.
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April 2023 by Craig Holcomb
The new store is so spacious. Plenty of room to walk around and look at merchandise. Very friendly staff.
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March 2023 by Michael Cullen
Great service and enjoyable place to to take my son for some shopping items.
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March 2023 by Megan Thayer
Cute store, very clean.Mostly clothing, and not a lot of gear type stuff.Also wasn’t too much stuff on sale if you’re looking for a deal.
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February 2023 by Joan Conlon
Excellent service.Boots very comfortable.Staff went out of their way to help me find boots in my size
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January 2023 by Sam Pirofsky
Does not stand behind guarantee. Gives you a hard time on the phone. It’s not the old LL Bean. Rips easily and they don’t stand behind their guarantee. They just come up with excuses not to to honor their promises
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December 2022 by Brendan Trapani
LL Bean used to have great customer service. Their lifetime warranty is only 1 year now. Which is so sad. I tried returning some gloves that were bought during the lifetime warranty period. The manager at the Williston location - JoJo gave me some corporate BS talk track that they would not accept them. She was rude too. The cashier was nicer and said “I agree with you. If I could return them I would, but it’s now store policy.” I’ll never buy from LL bean again. Too expensive and a bad warranty.
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December 2022 by Sarah Loewer Terio
Who doesn't love LL Bean?? This store has the most friendly and helpful staff around. Hubby wanted a specific vest, stock showed one in store, and she hunted it down and retrieved it from a mannequin! Careful trying on the Snoopy hoodies. They are so cute and so soft you'll have to get one. But you won't regret it. It'll quickly be your favorite- the hoody does shrink a little bit with first wash.
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November 2022 by Dawn HF
Associates are extremely helpful and courteous. Store is neat and well laid out. Location is convenient with easy on site parking!
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October 2022 by mike liberman
L.L. Bean is always great to shop at.This is a small store with a Limited amount of choices.I bought a jacket and sweater. High quality.The staff was friendly, courteous and very helpful.If your not traveling to Maine, you have to stop here.As always, if you agree with my review please "Like" my review.Thank you.
