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“Everytime that I call the Contact Center I either get Cody or Joanne to talk to & they are very pleasant & helpful. I have not had one bad experience when I call them.”
“EXCELLENT customer service for both personal and business banking. We use them for our business line of credit, all of our auto loans, 3 personal checking accounts and our business checking accounts. Karen Garrow is our business contact and she has been instrumental in helping us establish and maintain the health of our business. Mackenzie Warner is our personal banking contact and she’s simply the best. She’s put together 2 auto loans for us seamlessly and made the process so simple and quick; she’s essentially taken all of the difficulty of purchasing a car away. We were able to call, get approved, and negotiate a deal without having to sit in a finance office at a car lot for 3 hours. It’s perfection. Sue and the other employees of the Ludlow branch are a joy to deal with and always make us feel welcome. Most of our employees also bank at Heritage. Awesome small town vibe with big time financial services. We’ll never leave...HIGHLY RECOMMEND.”
“I cannot express enough how pleased I have been working with Michael Rounds (Senior Loan Officer). I began researching mortgage lenders several months ago. I prefer to work with a local lender and reached out to One Credit Union where I was introduced to Michael. From my very first interaction, I found Michael to be well informed, empathetic and very efficient with his time management skills. I am looking forward to applying for a VA loan next June and I am very confident Michael will take care of us as we go through the process. Thank you Michael for everything thus far.”
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“So I’ll be honest I was pretty unsure of the outcome when I applied for a loan. Thankfully though I had the opportunity to work with Selina! Without her busting her butt to get things done I most likely wouldn’t be where I’m at today. I’m back on track and have a score that I don’t have to cringe at every time I look at it. So thank you Selina and thank you One Credit Union!”