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August 2023 by Kelly Rybicki
The shoe selection is excellent for the type of shoes that work for my lifestyle. The service from the lady at the end of the day... to be desired. I walked in 18 minutes before they closed and she told me immediately they closed at 6 and she had to leave immediately and what could she get for me now. I literally was in the store for 6 min and left w a pair of shoes 12 min before they closed, primarily because I left w them to walk around at home to try them on!
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July 2023 by Miles Kittell
Had a lovely experience buying shoes for school that would also fit my orthotics. I wasn’t a huge fan of the shoes due to the strict dress code requirements but fortunately Deborah was there to help me cope. She was fantastic, very friendly and incredibly knowledgeable. We hit it off, I don’t like calling her Debbie either. Thanks again.-Miles
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May 2023 by Karen Trombley
Buying shoes has never been at the top of my list of fun things to do….but walking into Danforms in Colchester was above and beyond awesome !Betsy was most gracious and helpful. I have found my shoe store !! Thank you so much and as a side note, the maple caramels were yummy!
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March 2023 by Scott F
Ann helped me get the boots I needed and we had a nice time chatting while doing so. I didn’t know there were insoles for metatarsalgia! My husband went there a couple weeks later and ended up with shoes that are helping him stand more at his desk without discomfort. The manager remembered me then looked up my Darn Tough size based on my previous footwear purchase for my husband without having been asked. Sure, it was an easy sale because he overheard our confused phone call. But it was also really helpful because I’m a guy who has womanly sized feet! Danform has earned 2 new loyal customers.
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December 2022 by Randall Ackel
Wonderful experience, the staff is very attentive and courteous. Tammy took very good care of us. I'll definitely be back. Stop by you'll be glad you did.
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October 2022 by Samantha H.
This review is a result of dealing with the Danform 800 number parent company that oversees this branch and the two others. I bought an expensive pair of boots that I had been eyeing for a while. I needed to return them but per a medical emergency I barely missed the return window. I begged for a return (esp since the medical issue is about to kill my finances) but only got an insincere "sorry we can't at this time, but we wish you the best recovery!" I want to support local mom and pop's, but these guys are more brutal (and expensive) than Amazon. I would have much preferred to talk to a bot than a condescending Danform employee. Not that I was owed any favors on a small technicality re perfectly untouched shoes ..... but come on
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September 2022 by Marissa
Exceedingly bad customer service. First, the staff was very reluctant to let me try on alternate sizes once I had a pair that fit reasonably well. I had to ask multiple times to try on a narrow width of the same brand before they finally admitted they didn’t really have very many in stock. They also were reluctant to allow me to try a size up; I felt almost embarrassed I’d asked, which isn’t how I should be made to feel. Anyway, when I was pretty sure I knew what I wanted, I asked whether there were any other pairs of the same color/size, as the one I’d been trying on was the floor model, and I could tell it was more worn. Again, the staff was very reluctant to bring out another pair. They finally brought one, but it had scratches, which they said was just the way the leather was and that I could buff it out (on new shoes worth $145?? Uh no). The really peculiar thing was that the staff was really hovering too, not giving me any space to really think and make a decision. They also didn’t want me to have multiple pairs of shoes around at once. Which is hard when you’re trying to compare! The big kicker at the end: a staff member came to me and said something like, “I’m going to have to ask you to remove the shoes soon.” What?? (I’ve spent the rest of the day puzzling over what that was all about.) I decided then and there that Danform didn’t deserve my money. I gave her the shoes and walked. If a store will not respect my decision making process, I will not be a patron there.
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September 2022 by Christopher Juenker
Easy shopping experience, value priced and the try-on which makes this a win. Online shopping doesn't do what Danform Shoes does! Look mother! No returns! The sales people are responsive and friendly.Great store.
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November 2021 by Jerry Harrow
Great local shoe store. Go here for personal service by knowledgeable staff.
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November 2021 by Kristina Mead
Amazing!! Always knowledgeable staff and what I need first stop.
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August 2021 by Bridget C.
Woman working was not helpful and not friendly. Very condescending when I was asking some questions about a shoe brand. Made me feel very uncomfortable. Will not be returning. They have some great brands there so I wish I'd had a better experience.
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May 2021 by Anthony Sourdiff
The service is always great. It was a little busy there today but still got service right away
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May 2021 by Cindy Babcock
Service was good .
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April 2021 by Mark Roche
Very helpful and knowledgeable. Bought a nice pair of shoes. Upon wearing a day had an issue. I brought them back, the Manager took them back, fitted me personally and set me up with a better fit.Let me know that if there was a comfort issue there are options to adjust that too.Buy Local!
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April 2021 by Heather Smith
Rob and staff are attentive, creative, knowledgeable and kind. I have bought shoes here for regular use and with orthotics and am always more than satisfied!
