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November 2023 by Brendan Walsh
Do not recommend. I bought a 2012 Subaru Outback that was supposedly inspected the month before I bought it. I was told it needed nothing and was in perfect working order. Less than one week after buying, I was left broken down on the side of the interstate. I was quoted by a Subaru dealer for over $12,000 worth of repairs on a car I just paid $10,000 for. The car needs a new transmission and had two engine oil leaks needing immediate attention. This car should have failed the VT state inspection, but instead it was passed and was represented as being in perfect order. I spent two weeks back and fourth on the phone with Prim Auto because they said they wanted to help make it right. I was never given an accurate quote for repairs. Every time I called, they told me something different and to call tomorrow. I asked for a quote in writing and never received one. I was strung along for over two weeks and ultimately decided to get the repairs done elsewhere. Several other reviews and complaints online suggest similar situations. Poor customer service.
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November 2023 by Trans Auto
The customer service was outstanding,i was so pleased with the service I received from Prim Auto!
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September 2023 by Dillon Sawyer
Jon helped me and my wife get our new car and worked with us through every step. We had a small problem with it, we sent an email, and he got back to us asap and helped us figure out the problem, it was us not knowing the new car yet. Very friendly and helpful. I would definitely recommend looking here for your new car.
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July 2023 by Devon Lambert
Stay away from this “dealer.” Bought my sister a car and it broke down a week after the purchase. This dealer is sketchy and not worth the hassle of going to. Go to a better dealer, this is no good. Consider this your sign.
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July 2023 by Amy Stilkey
Jon is a man of his word and I look forward to doing business with him in the future. Honest business.
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June 2023 by Brett LeBarron
Very smooth buying process, Jon is very accommodating and stands behind his vehicles. Would buy from Prim Auto again, or recommend them to a friend.
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January 2023 by Nicu Grumeza
I would highly recommend this dealer. Working with Jon was a great experience for me. He was definitely very easygoing, very helpful, and knowledgeable in his field. The car I purchased here three years ago has never given me any problems. I will definitely return again.
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October 2022 by Think Positive
Highly recommend Prim Auto! Jon went above and beyond to make everything go smoothly! Car is amazing! My family loves it !
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October 2022 by Kearston Garrison
I bought last year a chevy traverse from here and the timing chain belt just broke on it....I am stressed out because I'm a single mom and the cost to fix they quoted me 5g. ?
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October 2022 by Jean Koegler
Bought BMW in November spent $3500.oo on repairs just to pass inspection in March now it runs well
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October 2022 by nikki Bristol
My daughter bought her first car from them. Gear car good price! It was a an easy and wonderful experience. He was honest with a great sense of humor. Highly recommended!
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October 2021 by Proud Vaxxer
I bought the 2012 Chevy equinox almost 2 years ago and never had any issues car was solid still have it runs great I'll be getting my next rig from prim fair pricing as well
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October 2021 by FLO RIN
Very reliable and exceptional customer services. They also helped me with the paperwork and the insurance. I highly recommend Prim Auto for the way they treat customers and also for being trust worthy.
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October 2021 by Melody Levison
We just met Jon today bought a great little mini - he was professional, made our buying experience very positive- we would return to this establishment-
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October 2021 by Jonathan Russo
He does a good job and cares about his reputation. If I ever needed a used car, this is the first place I would go
