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April 2024 by Emanuel Thomas
Besides the fact that the pharmacist Marie is probably the prettiest pharmacist I've ever seen. She was the friendliest. I've had a lot of pharmacist treat me bad. Either that or they're extremely rude. She made my day
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April 2024 by • ••
Danielle (Manager) leaned her hip against the table to gossip with a customer checking out for so incredibly, incredibly long while I paitently waited to buy a heavy pile held in my hands. She didnt even begin to start checking the customer out for ages, while they gabbed & gossiped about Kinney employees, both women gushing about this 'hot guy they work with' that had just left the store. She only begin to start checking the customer out when I looked over suprised at this inconsiderate behavior. She then decided to completely stop checking the customer out again & resumed chitchatting in depth and at length with the other woman - and make me wait even longer, only now for Danielle to be displeased with me as she noticed I was becoming uncomfortable now, good god. I am disabled and it is hard for me to stand, much less hold items that I am expecting to be able to set down in a reasonable amount of time. I have never waited longer with only one single person "checking out" in front of me. In good faith I initially assumed she must be brand new, perhaps feeling pressured to gab, but then another employee called her over as Manager to help with a POS issue, and I couldnt beleive someone so (apparently deliberately) inconsiderate would treat another person as I was treated, and ignored. She was sadistic enough to have her "Yeah, Im the manager" moment at me - But really, that is just so sad. I have adored my locals Kinney's my entire life as I cherish the service, the product lines, and supporting the company as a Vermonter. This manager seemed to enjoy making me wait. If I was inconsiderate myself I would understand being treated less than stellar, but I was simply standing there minding my business, waiting. It was honestly, a little sadistic.
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December 2023 by Anne-Maire Mattogno
The best pharmacy in the greater burlington area, hands down. no competition. These guys get what you need quickly, super friendly and kind techs. I've used every pharmacy in burlington, most pharmacies in winooski and essex, and this one takes the cake by a long shot
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June 2023 by Hunter Rounds
This store was horrible. We were in the store for about 5 minutes just looking around when a lady came up to us and asked if we were going to buy anything i asked if she had any incense sticks and immediately she said no and asked us to leave if we there was nothing else we were looking for, Very unprofessional and rude hope she get help!
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April 2023 by Ewing Fox
Easily the best pharmacy in town! They aren't just good because they have a couple good pharmacists, or fantastic pharmacy techs - they've been good for years and this is because the management and the leadership keeps attracting and retaining awesome staff! I've tried every pharmacy in town and there's no reason to look any further. From knowing my kids personally, to being patient with all of the last minute refill requests when I forget to do my part, to figuring out that a minor change to a prescription could save us tons of money due to a simple formulary mistake - it really feels like the neighborhood pharmacy we all want.
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February 2023 by Passport 2 the finer things
This is the most uncaring, unprofessional pharmacy . Im actually quite concerned with there treatment of patients. Ive been going here for years and recently it is tense. My doctor has been calling them to tell them to order my inhaler and other med i recently got prescribed. When i go in to pick it up they are all horsing aroind and playing flirtatious games. They then give me a dirty look like i disturbed them. I can tell when people dont like it when they dont want to work and have to. A blond pharmacist told my dr. And myself my antibiotics would be there on Monday. I showed up in Monday only for a male pharmacist to give me a attitude and tell me it wasnt ordered as its on back order. We already knew this and the other lady said she found some. This guy told me oh well and he cant help. On my way out i asked where is there my meds in vt? He looked it up and said newport vt. He said i would have to drive there. I went outside a.d called newport. They were the most helpful caring people at newport. The pharmacist shipped it to Cambridge for me and i went to get it. STAY AWAY FROM ESSEX KINNEYS THEY ENJOY MAKING IT HARD TO GET HELP! THEY DONT WANT TO CARE! FIRE THEM ALL!
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December 2022 by Ken Shaw
Best pharmacy in town Always work with customers to make their way define the right medication for you always on time Just an amazing team
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October 2022 by Joseph Elkins
I had similar experiences to Casey. They pick up and leave you on hold but not on hold, then hang up. They may or may not say anything when they do pick up the line after you let it ring forever. They may actually put you on hold which is complete silence and then disconnect the call. If you call back you will get one of these 3 scenarios. Just answer say you're busy and can you wait please. If I get picked up and hung up on I'm going to call right back assuming it was not on purpose. Addressing the caller and asking to hold avoids this . Still I'm switching because this is unacceptable behavior.
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October 2022 by Emily CS
I switched to this Kinney because of endless problems with a nearby Walgreens that is being prosecuted by the state. At first they were great but lately they have been as bad as Walgreens. 1/2 the time when you call they don't answer and you get disconnected after waiting a few minutes. I had them hang up on me once. They make you call morning of delivery on delivery days, but it can be very hard to get through on the phones if you can get through at all to setup delivery on these days. (This is a really smart system) After regularly having Rx's delivered I was told I had to come in the store to fill out a form for delivery? (I get Rx's delivered because I don't have transportation and this defeats the purpose). I insisted they never made me do this before, and thought I had my info taken down for delivery and it never came. I have specialty meds I had shipped to this location and I am now stuck trying to get them delivered as much as I want to go elsewhere or even back to the Walgreens that is currently in hot water with the state.
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August 2022 by Julia Buffo
This Kinney drugs is very good, especially when it comes to pharmacy.The pharmacy staff is very knowledgeable, patient, clear. They will always go the extra mile to help you. I had to refill a prescription emergently and despite it being busy they had it done in an hour.Good and thorough consults.A word of warning. If you come mid day or during rush hour you will be waiting in line at the pharmacy. They only have so much staff.The front end staff are a little less friendly, seem unhappy, distracted. I'm sure that has more to do with management probably under paying them and treating them poorly. Unfortunately that is everywhere so I don't typically hold that against them.
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July 2022 by Christopher Dugan
I always went big box: rite aid, Walgreens, etc. But when Walgreens toppled (check out what we went thru on vtdigger.org), I finally gave kinneys my business and I wish i had years ago. Fast, friendly, and always helpful, I’ll stick with the last non-BB as long as they can manage. And all you cvs/wag fans, don’t complain when they go belly up - take it from someone who saw it firsthand.
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June 2022 by David S.
Avoid Kinny's, especially this branch. I have been trying to have a prescription filled for two weeks. I was assured it would be ready today. I went there today, my fifth trip, waited in line for 20 minutes, listened to the customers in front of me rant about how their medications were not ready, and guess what? mine was "not ready yet.". I was told it would be ready on Monday. Maybe. there was no pharmacist on duty today. This is a Pharmacy. Monday won't help much, I am out of my medication, kinda why I have been trying to have it refilled for the past two weeks. I am not sure how or why Kinney Drugs likes to play power and control games with medications people need. never again.
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June 2022 by Karen S.
I had a great experience here (82 Pearl Street in Essex Junction, VT). Both Crispin and Brian were very helpful. The prices are better here than our local Walgreens so we are switching. Crispin also signed me up for Kinney Drug Thrive Rewards which will help with prices even more! Thanks for a great shopping experience!
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December 2021 by stevbl008
I always get great service at Kinney Drugs.
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May 2021 by Eric Carter
You should really put the pharmacy hours on here, we don't care when the store closes its more important to know when the pharmacy does. Your site/app I use all the time so I trusted you would have the correct information, I show up at 520pm on Sunday to get my anxiety medication and they are closed. THE PHARMACY CLOSES AT 5PM ON SUNDAYS NOT 6PM. I have nothing left for meds to get me through the night and I have really bad anxiety.
