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September 2023 by Marcia Davidson
My husband and I decided to buy a cast iron stove. We visited Home Comfort Warehouse and really enjoyed talking to Nathan. He answered all of our questions, and was so helpful when I came back with even more questions.Mike and Michael did a top notch job installing our stove. They explained their process and gave us options. They took great care and were very respectful of our home.We couldn’t have asked for a nicer or more qualified group to work with. I definitely recommend Home Comfort Warehouse.
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September 2023 by Michael Cole
It was a pleasure working with Home Comfort Warehouse—I had several mini-splits installed—The installation team was extremely professional, knowledgeable and easy to work with
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August 2023 by Joseph Doucet
Bill and his team were fantastic from product selection through installation of our beautiful Mendota gas fireplace in our new home. Thanks Home Comfort Warehouse team for a great experience
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January 2023 by Gregory Swick
We had a complex installation of gas and wood on multiple floors in our new home. After multiple vendor visits and discussion this team was the only one with the skill and technical understanding to take on the job.Class A chimney thru an existing structure with minimal clearance. Wood stove install. Gas fireplace install.First class work from a technically savvy team. They also interfaced with our stone mason to give him information to complete his work.Bill’s team is the one you need if you have a tough job and need skilled workmanship.
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December 2022 by HBProvisions Beverage
We visited the store and selected the fire place insert we have now called multiple times to confirm and purchase but no return calls or e mails. Their communication skills are poor at best.... and we really liked the stove and sales person too.....
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December 2022 by Daniel G.
Absolutely horrible customer service. Waited over two months to have stove installed. Ran it for three months. Stated it this fall and it didn't run properly. Called for service and they never returned my call. Finally drove to showroom and was told service was at least a month out. Finally had someone come look at stove, order parts and say that he would be back in a week or two. It's been a month and a half. Do not spend your hard earned money at this company. Go to Upper Valley stoves.
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November 2022 by KLR RCR
We purchased our Vermont Castings wood stove from Home Comfort Warehouse and the experience has been superb from start to finish. Bill Mathewson assisted us with making the appropriate selection for our needs, personally visiting our home construction site on two separate occasions, working with our builder to ensure correct placement and installation. Bill was careful to thoroughly describe the various products we were considering and guided us toward the items that would be the best fit rather than attempting to upsell us with things we didn't need.Everyone we've dealt with at Home Comfort Warehouse, from sales to delivery/installation, has been extremely knowledgeable, professional and courteous and we will definitely return the next time we're in the market for anything stove related.
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August 2022 by Ryan G
Very helpful knowledgeable staff. NATHAN MAXWELL is Great! Beautiful show room
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January 2022 by Linda diggins
We purchased a Vermont casting stove and, after a lengthy wait, had it installed shortly after Christmas! We have had a problem, twice, with keeping it working! I have called three times, with no return call! Just tried to call again and found the answering machine full and not taking any messages! So...what do I do now? Not happy or satisfied with customer care!
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December 2021 by Karl B.
Absolute horrible attitude. I walked in looking to leave a deposit and order a stove. I wasn't looking for a discount or a deal, I just wanted to order a stove, leave a deposit and pick it up whenever it came in. I walked out vowing never to give them a dime of my money.
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September 2021 by Paul Osgood
Had a great install yesterday, the guys were super professional and worked around every oddity of my house to make sure the stove made it in safely and was exactly where and how I wanted it.
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December 2020 by Henry Levesque
so rude. the guy just hung up on me
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December 2020 by Timothy S.
Called to get help with a repair for a stove I bought there. Spoke with the rudest individual I have ever encountered on the phone. Not interested in helping and actually hung up. There are plenty of places to buy a stove. Anywhere is better than here. Avoid!!!
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September 2020 by Dawn Griffis
We bought our pellet stove from them a few years ago. We told them we needed it as backup heat, mostly early evening. It needed to be easy to maintain, because of our decreasing strength.
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September 2020 by James W.
We wish we could give 5 stars. Easily 5 for the amazing selection of top stoves and good in-store advice, 5 for the installers. 5 if you deal with the right person in the store or by email. We could give only 1 star for overall communication and problem solving regarding planning the installation, and for not answering our after-sales questions when we appeared in person, not answering the phone, not returning messages, or clearing voice mail.
