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February 2024 by Daniel Beaulieu
Kind and caring staff that did not overly upsell (which can be annoying). We had also been here when our cat was very ill and they were very sympathetic and helpful. Highly recommend.
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January 2024 by Dan Erickson
Could imagine a better place to take care of our two kitties! ??
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January 2024 by Tracy Gartenbaum
Being a Healthcare traveler I have to locate a local veterinary every several months to establish my golden to renew prescriptions, update vaccines and to have a provider in case of an emergency. This facility was highly recommended to me by another dog mom that I met at the dog park. We made a well visit and I loved how the vet got down on the floor to examine and play with Bella making her more comfortable. Bella has also gone in a couple of times for lyme vaccines and the techs are wonderful with her as well. Overall has been a great experience with this Animal Hospital!
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December 2023 by Mimi Lichtenstein
We have been bringing our "complicated" dog to NRAH for a few years. Our pup has some issues - she is anxious to go to the vet and has no interest in getting shots or being inspected.Dr Lisa and her team are patient, empathetic and creative. They have examined her outside while walking around and have invited us in for healthy pup visits to give her a positive association.Recently after a traumatic event far from home (she was injured while on a big hike), they consulted with me over the phone and were so helpful when I finally brought her in. Highly recommend Dr Lisa and her team!
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December 2023 by Miriam Lee
The doctor and staffs were wonderful. They responded me promptly when I book the appoinment. Also they explained about my dog's symptom and what they are going to do, very detail. I feel lucky to find this place!!
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December 2023 by Cheryl Junker
I recently switched care providers for my cats over to Norwich Regional Animal Hospital. The previous vet had been quite dismissive of my concerns with one of our cats, who had been severely over-grooming himself. Norwich's approach has been so much better. They spend a lot of time with the animals, and Dr. Colgan took pains to explain her diagnosis, as well as pros and cons of her approach. The offices are immaculately clean, the staff is friendly and responsive, and everyone is very gentle and careful with our animals.
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November 2023 by Donna Gavura
I got mixed up on appointment time/date and the folks at Norwich Regional Animal Hospital were so helpful getting us rescheduled the same day.
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October 2023 by Michelle Gottlieb
Dr. Colgan and staff are wonderful. Compassionate and knowledgeable. They present options for treatment (with pros and cons) and best of all, listen to their clients. Highly recommended!
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October 2023 by Linc Eldredge
I recently took our cocker spaniel for her annual check up with Dr. Lisa Colgan and her team. As always, the quality of the experience was impeccable –– punctual, efficient, thorough, knowledgeable, and caring. Our family has had several veterinarians over the years and have found all of them to have many of the same qualities, but none stand out to the extent that NRAH does.As I reflected later on the visit, I asked myself what it was that was so different about this particular veterinary practice and recalled an incident from my childhood in the 1950s and 60s growing up in a Boston suburb. My father had established a very successful pediatric practice and was beloved by virtually everyone in town. I asked him once what a typical patient visit was like and he told me that it was usually about 15 minutes long, spending about five minutes doing checks and tests on the child and 10 minutes counseling the parent. He saw his mission as encompassing the total health of the patient in the context of his or her family and his belief that a knowledgeable and perceptive parent would be instrumental in having a healthy child. Beyond that, the informed parent was likely to gain confidence and to project a sense of security and well-being that was picked up by the child and which no doubt would support his or her overall health and well-being.Which brings me back to Dr. Lisa and her team. First, she physically sat on the floor petting our dog and conducted the exam in a manner that was soothing rather than threatening or disconcerting to her. Her diagnosis was detailed and nuanced, displaying both a great deal of technical knowledge and sensitivity to her patient. But she also spent time with the “parent“ discussing the dog’s general condition, explaining her need for certain dietary and medication changes and sharing various other perceptive insights that were helpful for her owners. Likewise, Dr. Lisa’s team members did much the same in their various roles, and it was clear that the communication and coordination among the group was intrinsic to the high quality of their care. Overall, the visit was extremely successful, in part because our dog received an excellent report on her health and also because her “parent” left the session more knowledgeable and carrying less stress, two factors that one hopes will contribute to a long and happy life for our pup.Bottom line: NRAH is exceptional in every respect.
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October 2023 by c k
We (me and the cat) love this clinic. Staff is great with handling and interacting with my terrified cat. Facility is soothing and crossing paths with other pets (like scared or barking dogs) is very minimal..... to not at all.
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September 2023 by sarah prouty
The staff at Norwich Regional Animal Hospital is so knowledgeable and always takes the time to answer my questions. They take such good care of my new dog, Jerry, and always make sure I have what I need. I am very appreciative of their attentiveness and care.
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August 2023 by Braeden Kulbacki
I got my 7 year old cat neutered here and within 2 days he was back to completely normal! ZERO stitches. ZERO discomfort. The vets all love my cat as much as I do making him very comfortable and calm. Very professional team! lovely receptionist! All around great experience and will continue to use them in the future!
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July 2023 by Angel
I love going to see Dr. Lisa with my cat Bandit. Even if its just a wellness visit or when he is not feeling good like last time I was there. They took him right in and explained everything to me on what they were doing. He recovered quickly. I recommend going here if you have a cat. Also the whole staff is great too!!
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June 2023 by Trevor
My dog Eve is a moderately “fearful dog”, which is what led me to NRAH because their team is certified to handle animals with fear-based issues like overreactive aggression and anxiety.On our first visit, they made sure the whole floor was locked down from any unexpected visitors, and the vet team came in to the welcome room, sat down on the floor, and just let my dog do what she needed to do to remain calm. People who have reactive dogs know how important introductions are, and the NRAH team will go above and beyond for you.Thanks to their care and treatment plan, Eve is a very happy farm dog.
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May 2023 by Lyndsay B
I've been a pet Mom all of my life. I've worked in the animal industry in a few different avenues. So I have seen different levels of care and attention. When my previous vet sold her practice and moved to HI I was very sad. I had high hopes that the people purchasing her practice would be everything that she was. Unfortunately that was not the case. When my super senior cat started to develop some medical complications I brought her to my old vet. After a lot of confusion and missed opportunities I decided they were no longer a good fit for me or my cat. That's when I began looking for a new office. Asking around Norwich Regional was brought to my attention a couple of times. Saying that they are very good not only with regular healthy animals but also with old lady cats like mine. When I called to set up my appointment was the beginning of the exceptional service that Bella & I have received. I have seen nothing less than informative, caring, compassionate, understanding, supportive, wonderful & individuals. Dr. Lisa is AMAZING! She is similar to my old vet and I can't thank her enough! Thank you Dr. Lisa and the awesome staff!
