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January 2024 by Hebe Quinton
The service advisor, Ricky, was annoyed by me for some reason, no sense of humor, snotty attitude, maybe he was having a bad day - old ladies don't get any respect :-) . When I was presented with a plan of service for $2500 he was surprised that I was not happy that the only option was renting a truck for $90 a day, starting on a Friday afternoon with no clear promise of a solution by Monday, so at lease a 5 day rental - $450; he finally offered a discount of $75/day . What happened to all the loaners when you were paying a premium for service? I had to drive an unsafe truck home and will now have to wait 2 weeks for a service appointment. The Honda service isn't that much better - they regularly fail to do what they say they will - but at least the service managers are nice to talk to.
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November 2023 by Hilairy Smith
John in sales was fantastic. He was up front and honest. He listened to what was important to me and helped me find the perfect vehicle. He was not pushy and was extra knowledgeable. Chris in finance was the same. He was up front, knowledgeable, and made the final process quick and smooth. Thanks guys!
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November 2023 by James Brunette
Incompetent service department put a simple skid plate door in upside down. They followed that up with denying responsibility and blaming their customer. 2021 Tundra TRD Pro in pristine condition brought in for a simple routine check. My advice is drive to Concord or Claremont for service, it's worth the trip.
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October 2023 by Fiona Kalil
Lucas was, hands down, the best sales representative I've ever had the pleasure of meeting. My husband and I felt super comfortable throughout the entire purchase. Thanks a bunch to the folks at WRJ toyota!
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September 2023 by Kevin R.
We have been (window) shopping here for years, but made our first purchase yesterday. That is my way of describing how wonderful our experience has been. Specifically, Maegan Carbino is amazing--kind, honest, knowledgeable... and she follows up wonderfully my phone and emailWe reached out to her two days ago to ask about a specific car, and there happened to be one in stock, so we bought it that day because we knew she was working and she deserves every sale. She makes! It's a friendly environment....so Upper Valley!
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September 2023 by Nick Maclure
I just purchased a truck from Luke Mudge. He was great to deal with both via email and in person. He made the process smooth and easy. Nate was who helped with the final paperwork was also very helpful! I am looking forward to driving my new truck!
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September 2023 by Ryan Britch
Very impressed with Kimberli and Logan in the service department. Gave me a thorough and detailed description of work needed. You will get the honest and reliable work done you expect from Toyota without dealership prices.
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September 2023 by Clarke Scott
Darrin Kennedy for White River was awesome to work with. I am in Texas and was purchasing a RAV4 for one of our businesses in VT and Darrin helped us through the process and took care of everything behind the scene. Thanks for all your help Darrin
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August 2023 by eric lundgren
Very easy to work with and gave me a fair deal on a Sequoia ( when many dealer are marking up). Justin was my sales person and he was great! Highly recommend White River Toyota!
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August 2023 by Peter Parker
Just a buyer beware for other people - I made an appointment at 9:30 AM with an online specialist to view a particular car at 12:30 that same day. After driving 90 minutes., I arrived at 12:15 to see the car. I met with a sales rep and was asked for my personal information, phone number, address etc. THEN I was told the couple at the next desk was in the process of buying the car. They said they did not have my phone number to let me know. Not sure why they could not have told these people someone was coming to look at it at 12:30 but apparently your word is not worth much today. I guess appointments carry no weight in the car buying industry anymore. I'm not sure why they wanted my personal information because I would not buy a car from them if it was $10,000 cheaper than everywhere else. This is the world we live in today. Good luck to you White River Toyota. I'm sure you have plenty of business today but it may not always be that way and you have definitely lost this customer and any future recommendations.
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July 2023 by Vincent Beckley
We had a great experience working with White River Toyota! Justin and Chris were honest and transparent throughout the buying process, making it super easy for us to understand everything along the way. We absolutely love our Tacoma and would recommend White River Toyota to anyone shopping for a vehicle in the Upper Valley area!
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July 2023 by Tory Emery
This is my family’s 4th new car purchase from White River Toyota. Luke Mudge was helpful, knowledgeable about the products and communicated efficiently without being overbearing. I felt that my needs were listened to, they respected what I was looking for in a new car and didn’t try to pressure me to buy something that wouldn’t work for my family. I would wholeheartedly recommend the sales team at White River Toyota.
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July 2023 by Rich Watson
Recently, I leased a new Toyota RAV4. The one I wanted was not available in May when I stopped in. I was able to start the process of being lined up for one that was to be built just after mid June. This worked out well. I got the hybrid model And color that I wanted. I took delivery a couple of days ago and things went very smoothly and well. My dealings with the sales staff were quite good. I was able to trade in my 2011 RAV4 without difficulty toward the lease.
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July 2023 by Amanda G
White River Toyota went above and beyond to help me get into my new truck. I could not ask for a better team to work with. Lincoln, Kelly and Chris worked endlessly to help me after being stuck in a bad situation somewhere else. Even after I got my truck they are still helping me. I HIGHLY recommend this team. I would not have even known where to start if it wasn’t for them. This is my 5th time leading from them and I will not go anywhere else.After my terrible experience with another dealership (McGee Toyota) I will never go anywhere else. My great appreciation to Kelly, Lincoln and Chris.
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July 2023 by Lee-Wei Kao
Worked with Jon and Lincoln on a new RAV4 Hybrid XSE purchase. They were both very friendly and gave regular updates on my car while it was being built and shipped. Very transparent process/pricing. They also worked with me to deal with the complicated Massachusetts registration process and to have the car delivered to me afterwards. Excellent experience.
