Wilder Business Service

Most Recent Comments

• June 2023 by ROSE M
  Extremely unreliable with communication. Very unorganized. His office is an absolute mess with papers literally piled on the ground. He finished our taxes that were incorrect and after paying them we received a penalty bill from the IRS. When we called him to inquire why this happened he did not return our call for days. In fact, he never returned our call we had to keep calling. Half the time they won’t answer the phone. I highly recommend that you go somewhere else.
• November 2022 by Lane LaPlante
  I cannot urge you strongly enough to avoid working with Russell North. We had an atrocious experience working with him in both a professional skillset capacity as well as customer service capacity. Russell misplaced sensitive documents that were not returned to us until 9 months later, he was late filing our business form 1065 and we incurred a $840 penalty from the IRS, he was nearly late filing our personal returns and I had to speak with email him for hours the Saturday before the filing deadline which was Monday. All day Saturday, he sent me returns to sign and then multiple versions of updated returns because of errors in our filing status, my name, and our address. Months later, we have received unexpected refunds after state departments noticed errors. I have emailed Russell numerous times about the IRS penalty and state returns and he has ignored my last three emails for months. He has repeatedly and continuously apologized for his many mistakes and said that there is no excuse for his errors or behavior. I found Russell to be inept, incapable, completely disorganized, unaccountable and unreachable. It was a nightmare dealing with him and stressful to have hard copies of my W2 missing with all my sensitive information on it. I can't stress enough how poorly this business is run, how incapable Russell is, and how far away you should stay from this business.
• March 2019 by Fred Ziffel
  Great to work with Saved a ton of money
• June 2018 by Mel M.
  As a 30 year loyal customer of Wilder Business Service, my treatment for my 20017 taxes was unconscionable. I submitted all of my materials in mid-Feb. 2018 for my relatively simple personal tax prep. Mr. North filed for an extension because I was going to be out of the country until April 11. I let him know I was back and could come in and sign my return on time, but he said he would need a little longer. After months of putting me off and not responding to multiple voice messages and emails, I picked up my file on June 13 with taxes not touched. It took him nearly 10 minutes to find my file even though I had called ahead. Although he never returned phone calls or emails, when I would reach him directly he would promise that in one or two weeks it would be done. Since I always get money back on my returns I feel like he has been sitting on my money for four months. I asked Mr. North if he could tell me why he wasn't able to do my return and he said he had no excuses or explanation. He should either not be in business or not take on anymore work until he resolves whatever person issues he is having that are causing his mishandling of clients' money and trust.
• April 2018 by Keith Fannin
  Avoid! I went to Wilder business solutions to have my taxes performed. It was a little complex because I had moved from a different state and had some required 1099's that were due out. All of my docs were submitted to Wilder in a timely fashion but my 1099s did not go out as scheduled or on time for the federal deadline. When I requested to mail them on a Friday I was told that “We would rush them out over the weekend”. The following week my contractors still have not received a 1099 and to my surprise when I went to go pick up the original copy I had found out it had never been mailed. Also never expect to get any reply to a email or call. I called four times to check for any required documentation and never once received a callback. My documents were submitted in February and I pick them up on April 8th to do them myself only to find out that they has never started on them or even opened the envelopes. Stay away if you want them done on time!
• August 2017 by Bruce Lingelbach
  We have enjoyed our relationship with Russell and his team for over a decade. They are all knowledgeable, conscientious and attentive to our needs.