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December 2023 by Krystin D.
First, I need to mention upfront that if you look closely at any reviews of less than five stars, you'll notice that the review was left prior to the new owners stepping in. Sometime in the spring of 2023 Johnson Wollen Mills was purchased by an amazing team that cares VERY much - not only about the product, but also about the town of Johnson. However, most of all they care about the customers -- both old and new. if you talk to anybody in Johnson they're going to tell you about the new & improved Johnson Woolen Mills. It just goes to show you that you can have an amazing product but if you don't have excellent customer service and a great management team behind it, no one will shop more than once. If you've been to JWM before the summer of 2023 you will be truly shocked and amazed at how much cleaner and more spacious and relevant the store is today. And they're just getting started !! I have always been treated with the utmost kindness, respect and with a real desire to get me exactly what I want. I ordered a ton of stuff in early December and I got the box within 3 business days. This rivals Amazon's shipping & I'm a Prime Member. But it's the incredible quality that keeps me going back. I doubt I'll ever have to get a new jacket, but they have so many different products and materials - all with the same lifetime quality, that I may well find that my closet has become a Johnson Woolen Mills dressing room ! I can't say enough about the "new look". It's in the same beautiful New England town, in the same spot overlooking the Gihan river, and many of the seamstresses have been there for decades, but it is an entirely new (and GREATLY improved) vibe. I've never seen such a transformation without changing the quality of the product. Bravo, JWM and thank you from the bottom of a very grateful Vermonter's heart !
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December 2023 by Steven T.
Great selection of hard to find wool clothes great customer service high quality goods
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October 2023 by Jennie Therrien
Great store with lots of plaid items for everyone young to old! Carolyn was friendly and helpful. We arrived, just seconds after closing time, but she opened the store back up when she saw us come to the door. The flannel shirts were so soft. A plaid/flannel lovers paradise!!! My husband had a hard time selecting a new hunting coat with all the options both in style and plaids. I selected some potholders and a huge wool/fleece backed blanket which had many color/plaid choices as well. I cannot wait to snuggle up in it this winter. Thanks for a great visit and providing us with a little bit of Vermont to take back home with us!
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October 2023 by John Pivetta
I've purchased a new cold weather old style hunting outfit and several other items I'm extremely happy with what I received and look to buy more in the near future this company is the best woolen mills in the nation ! Wool is the best when hunting deer or bear in the icy cold Pennsylvania woods it keeps me very warm and it's very quiet while moving.
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October 2023 by MaKayla Forte
came in looking for a warm winter coat. the friendly staff helped me find the warmest, most durable jacket i’ver ever had! im so happy with my purchase!
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August 2023 by Andrea Mules
Now that's what I call flannel!Passed this mill on a drive to Kingdom Trails and made sure to stop by the next day. The shop is well organized and the staff was extremely helpful and friendly. We had a great time looking at the products and chatting with the employees. Bought a few jackets and flannel quilt squares! The back room is a great spot for quilters looking for beautiful fabric for sewing a souvenir quilt, which is my plan. Next time I'm in the area, I'll be back!
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June 2023 by Ilias Stathatos
UPDATE: The company has been acquired by a new owner who saw this review and personally called in order to rectify the issue. Very helpful and sent in a shirt with postage paid internationally. Thanks, Gene. Shirt itself is *really* good quality.Horrible customer service. I ordered a 150$+ shirt. They never shared a tracking number with me despite my numerous calls and only did after a lot of pressure. Parcel never arrived, was either delivered to wrong address by USPS or stolen. I contacted the Mills to find out what is their policy and they kept stringing me along to "file a claim with the post office", refusing to provide any more info and being rude. Essentially they unloaded this on me.After I had my claim refused by the post office (naturally, as the parcel according to them has been delivered), I contacted them several times through social media. They outright ghosted me! I am stuck with a 200$ bill with nothing to show for it. Go with a competitor like Duckworth, as if anything happens to the order, you are on your own.P.S. Their shipping costs were suspiciously expensive as well. 22.5 dollars for a shirt from VM to DC?
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April 2023 by Amber Foote
Johnson Woolen Mills is a bit misleading name unless you already know about their enduring quality, classic construction, wool and flannel clothing and outerwear brand made in the USA. This is their retail store, in the old mill. You can throw a stick in any direction to find a Vermonter's closet with items from their lasts-forever lines; probably green wool pants and a few flannel shirts. This is the clothing quality you had thought was extinct. I am told they are updating their retail offerings in 2023. Stop by now you'll see outer wear, pants, safety-orange gear, hats, gloves, scarves, plushies, children's and women's clothing, classic wool blankets, local jewelry and more. Friendly service and yes, they ship. A comfy waiting area for those who just want to sit.
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April 2023 by Brandon Pribis
I made a 2 hour drive from NY over to Johnson woolen Mills, and I have to say it was very well worth it! Very clean and organized store, wonderful and helpful staff, and huge selection. Large variety of sizes available. No rush to make a choice, take your time and try different ones on. Bought my second Johnson wool jacket. Perfect fit, just like my first. Will be making a return trip! Glad to be able to support a great local business.
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March 2023 by Krystin Hoehl Downes
WOW !! I recently ordered a wool blanket with flannel lining, a gorgeous wool shirt jacket and a matching scarf. I am blown away by the quality workmanship. The products are all made in-house, yet they still arrived quickly. The stitching is stunning, and I can tell these products will last longer than I will !! Exceptional customer service, and I can see why they’re still around after almost 180 years I’m currently saving my pennies so I can take a trip to the original store in Johnson, Vt & do my Christmas shopping in o e fell swoop.
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February 2023 by Justin Poppe
I have worn both the Johnson Woolen Mills famous spruce green wool pants and wool hunting pants for over 40 years! They are very warm. Excellent pants to wear hunting, cutting firewood, or any outdoor activity. The pants are long lasting as well. I highly recommend this product. You won’t be disappointed. They can be passed down to other family members too. Outstanding Quality!!
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February 2023 by MacCall Buckley
I finally gave in and treated myself to this stunning wool throw blanket! The quality is top-notch and it's simply gorgeous. I have no doubt it will be a lifelong companion.
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February 2023 by Carson Laderoute
I recently bought the Johnson Woolen Mills Ladies Anorack Wool Jacket and I love it! It's warm, comfortable, and has great features like flannel lining, two pockets, lined hood, and drawstring waist. The sturdy front zipper and roll-up cuffs make it even better. I highly recommend this jacket.
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February 2023 by Beth Demers
I ordered a commuter bag to help with some upcoming work trips. I wanted something Vermont that was not the basic black. The color I originally ordered was not in stock. I got a personal call from a very helpful sales staff who recommended an in-stock color. What a Vermont thing to do! The bag came quickly and I'm impressed with the study bottom, hefty hardware and stitching. The wool is so soft! Now I have to look at buying a shirt.
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February 2023 by Eugene Richards IV
I absolutely love my jacket! It's made of high quality wool and is extremely warm. The craftsmanship and quality are top notch. I would highly recommend this jacket to anyone looking for a durable and stylish jacket to withstand the cold winter weather.