-
April 2023 by Lindsey Cullen
I’m out $30 because they randomly changed their hours morning of, then claimed I was in the wrong and should’ve checked the website (which said 7am all week). The other rental shops around the area helped me out and were super friendly. Strongly suggest going elsewhere
-
April 2023 by Evan C
Purchased reservations for skis 5 days in advance to pick up the morning of. When placing reservations website said they'd be open at 7am. We showed up and they were closed with website updated saying they now open at 8am. Had to get rentals from a different store, and asked to cancel our reservation. Was told that reservations had to be canceled 48 hours in advance to get refunded because "company policy". I suggest posting any change in hours on your website with the date the change will take place or else youll be screwing other people like me.
-
March 2023 by Kristine Ng
Terrible experience, mediocre equipment and deplorable management. Save your time, money and sanity - go to Basin Sports instead.
-
March 2023 by Brittany C.
Great experience renting for the day here! Booked a few rentals for our group for one day. Such helpful and kind staff, a really pleasant experience, and a selection comparable to the local resorts for better prices. Definitely plan to return and would recommend! Book ahead online if you can just to be safe.
-
March 2023 by Jennifer Riek
My husband and I rented skiing and snowboarding gear here recently. As we walked out to our car after the initial pick-up we both said, "Wow, I think that was the smoothest and most pleasant rental experience I've ever had."Everyone we talked with was extremely kind and knowledgeable. The shop's hours and location made it easy to get in a full day on the mountain before dropping off our gear. The skis were easily the best I've ever rented (same for my husband and his snowboard) and the quality really elevated the whole experience. Highly recommend!
-
March 2023 by Gabrielle Toback
Staff is incredibly rude; the manager Al was absurdly patronizing when my friend returned the same skis/dimensions that were also Roots rentals, but with a different serial number. He refused to look up the serial number of the skis she returned, and said we had 30 minutes to go back and find the skis with the correct serial number at the mountain, otherwise she was going to get charge the full price of the skis. Our friends rented skis at the resort, and they said it was completely fine that they returned the same type of skis with a different serial number, and said that this type of thing happened all the time. If it’s a policy thing, I get it, but I was honestly shocked at how mean the manager was to us and how he did not make any effort to try to contact the family whose rental skis we had (probably so he could charge both parties for the swapped rentals). Anyway, basin is cheaper and nicer.
-
March 2023 by Paul H.
couldn't ask for a better ski shop. right across the street from summit lodge where we stayed. family run shop and the guys working there were incredibly helpful and made sure you have the right size gear. also gave us some great recommendations on stuff to do on the mountain. would recommend this shop to anyone! and their rental prices are 1/2 of the resorts rentals!!
-
March 2023 by Caroline Thurlow
Highly recommended place to rent from while visiting Killington. Efficient service provided by all staff including the manager Al.
-
March 2023 by Kristin Thurlow
Highly recommend! Best place to rent equipment on the mountain!
-
February 2023 by Jennifer Warner
They were super helpful and efficient. What an enjoyable experience. The equipment was great too. Highly recommend!! Best rental shop in town.
-
February 2023 by Sinéad Considine
The staff here are incredibly rude and patronising. They had a horrible attitude towards us when we were returning our skis. Would recommend going to Basin Sports. They are also cheaper for the same skis
-
February 2023 by Aoife McGovern Leahy
Staff were super friendly and boots were comfortable! Would recommend
-
February 2023 by David Bruce
Wonderful family shop, helped me out with rental boots and tune ups! Wax and sharpen got our boards prepped for the mountain!! Very good pricing and nice people!
-
January 2023 by Jon&Ash White
Not happy with the customer service at all. Made us pay for an entire day we didn’t even ski. Rude!!!!!
-
December 2022 by Yoni Israel
Very helpful and friendly! And great prices even during holiday time!!
