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February 2024 by Marina Pappas
Amazing customer service and communication. The office team and service team are great to work with.
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January 2024 by jeff morad
We could not be happier with the job that Avery & Tim did in removing our old oil boiler and installing a new heat pump water tank! From the day we called, up to installation day, everybody was professional and thourough. And, the entire process did not take long at all which is amazing in this day and age!
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April 2023 by Geraldine Kaminsky
I had a plumbing and heating emergency. I called Paquette Plumbing and they immediately sent a technician. This was so much appreciated because it was 4:30 p.m.! They secured the area and addressed both issues the following day. Upon arrival, I was reassured that he wouldn't leave until I had hot water and heat. He was professional, courteous and explained what went wrong and how he fixed the problems. Great customer service is hard to come by these days; however, Paquette Plumbing not only met, but exceeded my expectations. Highly recommend Paquette Plumbing.
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December 2022 by Alexandra Childs
Came to do an estimate. Told me I’d hear back in a few days, 3 months went by before I heard anything.They came, didn’t finish the job because they needed another part, and told me I had to call to reschedule. I do this, and weeks go by with the secretary telling me “I have to talk to the guys, I’ll call you right back”. I had to call 3 or 4 times before she remembered to actually call me back. They still haven’t finished the job .. but don’t worry they remembered to mail me the bill!
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December 2022 by Joe Twarog
They did a great job replacing my fuel oil tank!
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November 2022 by Heather S.
Very professional, returns phone calls, shows up when they promise. A+
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October 2022 by Steven Currie
Outstanding HVAC service today. Joe is clearly an expert and committed to doing a thorough job!
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May 2022 by matthew mccloskey
They came for an evaluation/estimate. I needed some simple plumbing repairs, and I wanted to have a water softener system installed. Joe took a water sample, and promised a response within a week or two. 5 months later, I’ve made multiple phone calls to the office, the secretary promises a call back, and no response or follow-up. Apparently they don’t need any new customers.
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November 2021 by Tom Palumbo
Fast and professional!! If you need a plumber look no further.
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August 2021 by Diver923us ..
I literally went through the Ludlow yellow pages and failed to find a local plumber to do few few simple tasks. I was amazed that for the most part I couldn't even get a return phone call. Then I found Paquette. Very professional operation staffed with a friendly and helpful crew. They showed up early, Mike the plumber who did my repairs couldn't be a nicer fellow. He was in and out in under an hour. Me feeling is if you can't be relied upon for the small stuff you're not getting the bigger jobs. Paquette now have a customer for life.
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November 2020 by Michael Murphy
Highly Recommended Plumbing Company. The work is professionally installed with Trade Plumbers. They respect clients property and get the work done in a timely manner. I'm now going to these guys every time I need a plumbing job done!
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November 2020 by MAL BLAINE
Installed a combination boiler for me. Am very happy with the work. The only downside is estimates and billing needs better explanations. I found them a bit confusing and felt I made a pain in the butt of myself wanting explanations.
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November 2020 by Matt Voity
Had a great experience. Showed up on time. Repaired the leak. And went on their way. Bill was reasonable. Will call again.
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November 2020 by T Carr
These guys are the best around. Highly recommend.
