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January 2024 by Aaron Gingras
I’ll always support the folks at Auto Craftsmen. They’re pro-active and transparent with their communication with inspections and repairs. They are proactive and transparent when something falls under warranty even if I wouldn’t think to check myself, catching issues before they become problematic and saving money while doing so! They often take photos of any parts that need a ‘surprise’ repair and do a great job educating without upselling. They always offer a loaner car if needed and I am a huge fan of the notification and payment system! Thanks Amy and team!
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January 2024 by Gary Molander
I recommend this place, very thorough in everything I need done. Very knowledgeable and explained in words I could understand. Work was done fast but done well.
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November 2023 by Rebecca Love
I am so grateful for Montpelier Auto Craftsmen! They are transparent, kind, and will go the extra mile to take care of their customers.I had originally visited in March for a brake replacement. This week, I mistakenly thought that my recently replaced brakes were failing. On short notice, they took the time to put my car up on a lift, and diagnose the issue with me. The issue ended up being very minor, and at no fault of their shop. Still, Amy (the owner) and Ben (the master technician), both went above and beyond to make sure I felt safe and empowered when looking at my car’s issues. I walked away from the experience feeling more knowledgeable about my car, and so grateful for the time they took to make sure I was taken care of.I will definitely be back and I highly recommend Montpelier Auto Craftsmen for any repair needs you have!Services: Brakes
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November 2023 by tbunnewith
First time here was a great experience. Fixed what was needed to keep rolling without car clunking anymore. Their visual inspection let me know potential problems down the road. Sent me an email list of optional and needed future repairs. How great is that! I shall return.
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November 2023 by Elle Anderson
This is the best place ever. The people are a pleasure to work with. So thorough, so competent, so kind. I also love their online text system and the loaner car program!
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July 2023 by David Moyer
My experience with Auto Craftsmen was nothing short of stellar. I have a volvo that didnt have much left in it for life. I brought it to Auto Craftsmen because nobody wanted to touch it. I will be honest, they were not my first choice, simply out of convenience, but after the sorcery that Amy and her amazingly talented staff performed, they will absolutely be my only choice. Even through the flood, my car was safe and secure and they were very good about keeping me posted. During the process, they kept me up to speed and didnt do any work that I didnt agree to, and were extremely awesome and their expert abilities showed. I recieved pictures, videos and messages almost daily on the progress. Even got a loaner vehicle to use while the did the work so my family and werent left stranded. I cant begin to thank them enough for their hard work. It runs like its brand new. It is with absolute pleasure that I reccommend Auto Craftsmen for your vehicle service needs.Services: Air & cabin filter replacement
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July 2023 by Rocque
I have been bringing my car to auto craftsman for several years, just recently I needed repairs immediately to avoid missing a trip,they fit me in,they are always honest and I recommend them to anyone that is looking for a great garage, excellent mechanics and great front office people,they are also proactive and will keep your automobile running safely.
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May 2023 by Arielle Thomas
Literally just wanted an oil change. Dude, Josh Hess was rude and condescending before I even got out of my car. Not to mention, up charging their oil to 19$ a quart for 5w30 is insane. Is it made out of gold?? 200$ for an oil change is wild. No thank you
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May 2023 by R3
I’ve had my 23 year old vehicle cared for here twice and have had great experiences both times. Quality parts, skilled technicians, and excellent customer service seem to be in short supply in many places these days but not here.
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May 2023 by Sara Lynn
Auto Craftsmen is the BEST! So kind and attentive along w doing excellent work! It’s a pleasure to do business w them?
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February 2023 by Bruce Bonyun
The "Unicorn" for car service. Excellent communication pre, during and post repair, they clearly explain the problem, offer options for repair, and treat you with integrity and respect. Truly a 10/10 service experience over multiple years of repairs on different vehicles. Highly recommended without reservation.Services: General repairs & maintenance
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January 2023 by Jenny Garber
We have used Autocraftsmen’s services for 14 years and have always been happy with their work. Recently they fit us in during a very busy time for them to replace the starter in our car before it left us stranded.That was very much appreciated by us!Nice, honest folks working there which makes it an excellent choice for car repairs.
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January 2023 by Brett Murphy
For years, we have had the crew at Auto Craftsmen work on our cars, always with excellent results. However, my most recent experience requires a review. The check-engine light kept coming on in my 2015 CRV resulting in the All wheel drive function being lost. Winter in Vermont is not when one wants to lose all wheel drive! Amy and the crew squeezed me in hours before their Holiday break, found me a loaner car. They diagnosed and repaired the problem in time to get me on the road for Christmas. Thank you Auto Craftsmen!
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January 2023 by haley behn
Unfortunately I can’t speak to the efficacy or affordability of the work done by Auto Craftsmen. I needed the rear wheel bearings replaced in my car (diagnosed by my father who has changed wheel bearings on every past vehicle of mine and his own but is no longer able to), so I called to ask for an estimate. I knew the work would be a big number, so I wanted to get a sense of what I need before I took the car in. I was told by Amy that coming up with an estimate for me was essentially a waste of her time. As a woman, she spoke to me in a more condescending tone than any male mechanic I’ve ever spoken to. She told me that there was no way she could possibly give me even a ballpark number and that I would have to bring my car into their shop for a full inspection of the vehicle before she could even begin coming up with a number for me. I understand her reasoning and may have even been open to a discussion about this possibility, had it not been for the dismissive, condescending, and rude demeanor of Amy.
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August 2022 by amy thibault
These folks saved me! On Sunday 8/7, I had car trouble driving from Burlington to Barre and just so happen to lose power steering right about the time Auto Craftsmen came in to sight. I managed to coast into their parking lot before the car died completely. Having never been here before for service, I had no idea what to expect but wrote a note about what happened on one of their envelopes, I put my key in it, slipped it into their "after hours" key slot, and crossed my fingers.I can't exaggerate how lucky I feel to have landed at this shop! Everyone I spoke to was helpful, friendly, understanding, and so kind. From the moment I received a call Monday morning to go over what I experienced while driving, through out the whole diagnosis, quote for repair, and actual completion of the repair - they kept me updated through emails & texts in a way I've never found at any repair shop any where.I honestly cannot recommend Auto Craftsmen enough!Services: General repairs & maintenance
