-
December 2023 by Graham Willett
Very sad To write this review, VSECU Has always been a good bank, but after the merger, they have started outsourcing their calls to foreigners which has made the calls impossible to deal with.
-
December 2023 by Joe Raymond
Fumbled a merger withholding their "owner's" savings within their incompetence. Don't join unless you look forward to being separated from your money.This is what happens when a credit union is mismanaged and over leveraged in their investments. Too bad it had to go out in a garbage fire like this
-
June 2023 by Oyemi Ankhara
I have had such trouble with this institution recently. For the fourth time this month I have had my card decline because of fraud alert. I tried telling them that I am making more money and therefore able to spend more money. Do you know how embarrassing it is to have money in your account yet still be declined? They say they are unable to fix this. Four times this month! For my protection. I couldn't even make a small purchase without having fraud alert contact me. This isn't even the first time I have had issues with this bank! I have had a teller ask another supervisor if my check was legitimate (I am black and I am positive this would not have happened if I were white). Then the credit union put my husband on my personal savings account and accuse me of writing in the account number. That got resolved after through further investigation that another worker wrote it down. Up until they looked into it they accused me of writing it in! Accused me just to have them call me back and apologize that it was their fault. Would not recommend and I am seriously considering changing banks.
-
June 2023 by Alissa Barracks
I have had such trouble with this institution recently. For the fourth time this month I have had my card decline because of fraud alert. I tried telling them that I am making more money and therefore able to spend more money. Do you know how embarrassing it is to have money in your account yet still be declined? They say they are unable to fix this. Four times this month! For my protection. I couldn't even make a small purchase without having fraud alert contact me. This isn't even the first time I have had issues with this bank! I have had a teller ask another supervisor if my check was legitimate (I am black and I am positive this would not have happened if I were white). Then the credit union put my husband on my personal savings account and accuse me of writing in the account number. That got resolved after through further investigation that another worker wrote it down. Up until they looked into it they accused me of writing it in! Accused me just to have them call me back and apologize that it was their fault. Would not recommend and I am seriously considering changing banks.
-
October 2022 by Ben
Great now that you’ve outsourced your call center to out of state it’s impossible to get through to anyone that can actually help. I will be terminating my 15+ years of doing business with VSECU.
-
July 2022 by donald pitale
The lady I spoke with was very polite and very helpful in letting me know the difference between 3 types of loans. She explained the differences of closing cost and interest rates very nicely.
-
May 2022 by Samantha Madden
I worked with Pam at the Williston VSECU location yesterday to establish a car loan. Not only did she help me during lunchtime (with no appointment), but she also offered to help me refinance our other vehicle at the same time. Thank you, Pam and the VSECU team!
-
March 2022 by Mary Giordano
I have been doing business with VSECU for over 50 years and I give them the highest marks in service, professionalism, helpfulness, and willingness to answer any questions we have! I have moved to another state but still do all my banking with VSECU and hope to continue to do that after the merger. I have faith that this will be the best decision and choice for all the members.
-
November 2021 by Chris Yates
The best thing about VSECU, to me, is I feel like they are watching my back for me. I feel safe that they keep my money for me. I have always belonged to credit unions, I am a big fan. I think size has a lot to do with it. I prefer "sensible" to "too big to fail."
-
June 2021 by izzy wilder
Their telling me they can hold a whole check, but the thing is their not holding a whole check, their holding some money from in check and a whole check so their holding 2 different checks and won’t tell me why. I am officially closing my account.
-
April 2021 by D F
I really wanted to love this credit union. They are 'woke'. The way they process transactions is very problematic. Their online banking is a mess because of these processes. I have never been so unsure of how much money I have in my account until now.
-
March 2021 by Waters Breedlove
Did you ever think you'd say 'I love my Bank'? I didn't. Not until I opened accounts here many years ago.VSECU has come through for me too many times to count. They treat you like a human being. Their rates are reasonable, their customer service is impeccable.
-
March 2021 by pamela buck
I have always had a pleasant experience with VSECU. Highly recommend.
-
March 2021 by Kathleen Dugan
I have banked many different banks, VSECU is by far the best! Keep up the good work!
-
February 2021 by ABCD EFG
I love you guys. You are always helpful and are just a great bank in general. Im very happy.
