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October 2023 by Andrew Kast
I tried calling for a snow cab for my wheel horse. I have the tractor model and serial numbers, but have not been able to find a number for the cab that fits it. I was told they were too busy to look up the part number and to go find it on the internet. The person I talked to was extremely rude! I am 76 years old and know what customer service is! Being a retired engineer, I know how to look things up and have had no luck, this place advertises snow cabs for sale, that is why I called. I will make my own cab, I wouldn’t call or go to them if the were giving them away! Funny, you have to give them a star to even submit a review……
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December 2022 by michael kaplan
Spoke to owner Mike Lee and he is very knowedgeable and helpful.Answered all my questions and gave me great ideas and i will do what he recommended. Mike Kaplan
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October 2022 by Ryan Fitzsimmons
Mike is always willing to help just remember to bring the correct info when needing a part or service as a serial # matters. Always fairly priced and spot on service
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May 2022 by dottie volpe
Disappointed the website hadn't been updated in 2 year's so we made a over an hour drive for nothing. I guess we are back to the old saying call before you go and if you don't get an answer don't go until someone picks up the phone.
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September 2021 by Chris Ward
Very rude!!! Asked a question about small engine repaires and he had a response that made me feel stupid for asking the question take your business else where!!!!! Worst company I’ve ever seen.....
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July 2021 by Kevin W.
My older model Toro Wheel Horse lawn tractor needed some work. I was please to see a huge Toro Wheel Horse sign prominently displayed above the entrance to New Haven Power Equipment, as it is only a few miles from my home. I stopped and asked if they might service my lawn tractor. A bored looking young man in the showroom said he didn't think so but I should ask the manager/owner (?) who was standing nearby. I politely made my inquiry and was cut off in mid sentence. No! We don't work on equipment that we don't sell. The guy was quite the rude dick. I would not patronize such a place.
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March 2020 by Hayden Thomsen
NOT AN ECHO DEALER! Contrary to the 3 echo signs out front and in the windows, he is no longer an echo dealer. He is not an echo dealer and is unwilling to help you locate an echo dealer. says "I haven't sold that go in 10 years. Don't know where the dealer is don't even know if they're still in business." His tone led me to believe that I'm an idiot for not knowing this.
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August 2019 by beverly reed
The help I received from the sales clerk was great. They were extremely helpful with the part I had been trying to get local, to no avail. They shipped it the same day and we couldn’t believe how fast we receive it. GREAT GOING GUYS.
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July 2019 by Steve Glass
Mike is great. Although I am not a customer, and not from VT, I did have a questions about a Bob-Cat 218ES mower I bought several years ago and he graciously spent time discussing it with me. It says a lot about a person who knows there is not a sale involved but took the time still to discuss my topic and share his 40 years of expertise. If I am looking for a replacement, I will definitely make the drive from MA to VT to buy from Mike.
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July 2019 by Chris Sabick
Terrible unfriendly and condescending service Every time I go...never again. Avoid at all costs.
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April 2019 by mark barnier
Mike's got everything down there is a great place
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April 2019 by Louis Hall
Great service. Huge parts inventory and machines
