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February 2024 by Emilee mayotte
Absolutely love dr Dutton!
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February 2024 by Mark Barnes
They love our mutz almost as much as we do! Always the best
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January 2024 by Aidan Curtin
My cat was deathly sick. Im very, very happy with how they were able to comfort him in his final days. They made sure he had company and didnt suffer more than he already was. Great, caring, knowledgeable staff. If your animal needs help, these people will do EVERYTHING in their power to be the help you need. I cannot say enough good about them.From me to the staff here, thank you all so so so much! Really, truley, thank you! It really has meant the world to me and my family. ❤️❤️❤️❤️
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January 2024 by Nadine Carter
I'm so happy we found this amazing team of vets. The clinic is clean, the staff are very helpful, and the after hours vet support is unmatched.
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January 2024 by Daniel Safford
Wonderful friendly and understanding staff. Very easy to work with. I’ll always use them as long as I’m in the Upper Valley
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December 2023 by Kori McCord
I will start by saying Dr Dutton is great-no complaints there. I also know that there is a real scarcity of large animal vets in the Upper Valley. However, I have now had two negative experiences when scheduling time sensitive appointments, including a semi-urgent euthanasia. It was scheduled for 9 days later which is unacceptable in my opinion. I was thankfully able to find another vet willing to come that same day. Overall-good for routine care, but if you have something urgent with a large animal, look elsewhere.
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December 2023 by Alexandra Kendall
The ladies at River road are absolutely amazing. I am grateful for them.
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November 2023 by jaye
I saw Dr. Dutton at the most recent appointment for my cat. He is thorough and professional as well as kind and compassionate. We have been patients with River Road Vet for 20 years with dogs, cats, horses and chickens; Dr. Pinello feels like a member of our family and the River Road vets and staff have always been wonderful and kind. I used to live around the corner, but now I'm an hour away and I still wouldn't go anywhere else.
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November 2023 by Serena Fletcher
Emergency ferret visit scheduled next day. Amazing staff and will walk you through everything without charging you an arm and a leg. Favorite vet clinic so far.
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October 2023 by K 8
Always flexible with my schedule and great with the pup. Information and treatments are both accurate and effective.- and given with skill & patience, -so I understand it all too. Everyone working there is polite, courteous, and does their job well. I got no bad Barks for this doghouse.
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September 2023 by Valerie Miller
Our family has used River Road veterinary clinic for many years for routine visits, emergency visits, and end-of-life care. I cannot recommend them enough. The staff is wonderful, kind, and efficient. My emails/calls and test results are always returned promptly. They are always willing to answer my questions or just have a phone conversation about some thing I’m concerned about. My first encounter with Dr. Pinello was on a Sunday when one of my dogs was having acute symptoms and my vet at the time wanted me to wait three days before seeing her. I called Dr. Panella’s office again on a Sunday. She said come right in. My dog had pancreatitis and had I waited. She would most certainly have not survived. This was not the last emergency situation. My family had and Dr. Pinello always saw me ASAP and has saved, the life of more than one of our pets because of that reason. As far as the cost of things compared to other vets, I have found them to be reasonable, but did not look further for comparison-shopping sake because I knew immediately this was the office I wanted. we recently moved out of state and are searching for a new vet and that is going to be a high bar.
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August 2023 by Nicole Bartner
I’ve owned dogs for the past 35 years. I have experienced all manner of veterinary situations, emergencies, surgeries. I have been a client at veterinary practices in 3 different states. Since Covid my primary veterinary practice lost 4 vets and were unable to offer emergency services. That is why, when I had an emergency with a Borzoi puppy I wound up taking him to River Road. River Road charged me $3500 for keeping my puppy in the hospital for 3 weeks and keeping him sick. When I told them I was out of money they released to me a puppy who, after being IN THE HOSPITAL FOR THREE WEEKS, could not even stand up on his own and was so emaciated the bones of his face were jutting out. His condition was shocking. River Road never provided a diagnosis, just one thing after another after another. What should have been the big red flag was that no one from the hospital ever called me for an update. I had to call them and try to track down updates. No veterinarian I have ever visited before had such completely inadequate communication.On top of the lack of communication, the support staff at River Road was, in a word, terrible. Their attitude, demeanor towards and treatment of my family members every time we were in the building was aggressive, nasty, demeaning and utterly unprofessional. We were gaslit for 3 weeks. And then, after I said I could not afford to keep paying they blamed me for the condition of my puppy that they created.I was, in effect, kept in the dark about the reality of my dog’s condition and treatment. Presumably because they really had no idea what they were doing, but they just kept following a course that weakened him further and further.I returned my puppy to them the day after taking him home, thinking, mistakenly, that they would provide care for him that I could’t afford. Because at that time I still didn’t know RIVER ROAD WERE THE ONES keeping him sick and weak and starved. Luckily, they turned Nigel over to Borzoi Rescue, who was also SHOCKED at the horrible condition of a puppy who had been in the hospital for 3 weeks and was released with no ongoing meds, no nothing and weighed 8lbs when he should have been closer to 20lbs (!!!). They transported Nigel out of state to a veterinarian who treated him for sterile gut (River Road had killed off all the flora in his gut and kept him in a persistent state of starvation). His condition turned around overnight.In one night of adequate veterinary care Nigel was able to rally and begin to recover and no longer needed the IV fluids River Rd had just kept him on while they tortured him.Please do not take your pet to River Road Veterinary Hospital. I am ashamed to have subjected Nigel to the horrendous torture they perpetrated on him. I am ashamed that I allowed myself to be gaslit by these people and my family to be treated with disdain and nastiness by a staff who don’t know the first thing about the practice of veterinary medicine.After putting the pieces together about what River Road did to me, my family and my puppy I put a stop payment on a check because I refuse to pay for Veterinary Medical Malpractice.I am 55 years old. I have not lived a single year of my life without pets. LOTS of pets. This was the worst veterinary experience of my life. By a long, long, long shot. Worst of all River Road cost my puppy his health and his growth has likely been permanently stunted. Thank God for Borzoi Rescue.
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July 2023 by Kalen Ash
1st time going to the facility and it was nothing but great all around. They understood my needs and concerns and respected that my dog is very nervous. Gave him the room and and time he needed to be more calm. Very informative with the diagnosis and very caring and compassionate with not only my dog but my emotions as well.
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July 2023 by G Lukas
Absolutely great doctors and staff. They are so good with all pets and their owners. They were so wonderful with my dog Myah and her passing a year ago. I have just adopted a great dog Curly and she just had her well exam with Dr. Dutton. Everything is great ?
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July 2023 by Tomten Farm and Sanctuary
We cannot say enough good things about River Road Veterinary Clinic.Everyone, veterinarians, technicians and office staff are truly wonderful. But, it is the commitment to helping each animal find health and happiness that is above and beyond.This is not an easy profession and to be able to continue practicing after so many years with the utmost enthusiasm and compassion is something to be applauded. Here at Tomten Farm and Sanctuary we are so grateful for the experience, availability and constant education we receive from this wonderful team. A special shout out to Dr. Dutton, for without him, these two little orphan lambs would not be alive - we are honored to have him on the Tomten Team. Thank you to all at River Road Vet for being here for us, the community and the animals whose lives are better because of you. We appreciate you! - Jenifer Vickery, Founder, Tomten Farm and Sanctuary
