Advance Auto Parts in Rutland is known for its helpful and friendly staff who go above and beyond to assist customers. One employee, Robert, was especially praised for his effort in helping find the proper thread for a power steering line. Customers appreciate the kindness and patience of the team, especially when they are not knowledgeable about cars. The staff is willing to help find parts in-store or order them if needed. They also provide support in emergency situations, connecting customers with local mechanics and offering guidance. For example, during a road trip, a staff member named Charlie was very helpful, knowledgeable, and friendly, making a stressful situation more manageable. Customers also value the store’s honesty and willingness to help with repairs, even when some jobs, like replacing a car battery, require special work and appointments. Overall, Advance Auto Parts offers good service, helpful advice, and a positive experience for all customers.
Fantastic service and knowledge! I will be back again, thanks
February 2026
Had something wrong with my suv. Brought it here. The experience staff took a look and found the problem immediately. Got me the part and even let me use some tools. Great customer service 👏 much appreciated.
December 2025
I needed a new battery today. Arrived at the location and was assisted by Bobby. He was very knowledgeable, incredibly helpful and kind. I don't see good service and demeanor that frequently in the larger chain stores, but this was a great experience. Thanks Bobby, if you're seeing this!
