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July 2024 by Randy Ayers
I am an American working in Austria for a few years. My son and wife went to Vermont to visit his grandparents while I stayed behind - all we wanted was a temporary phone number for him to use while in Vermont for the month. As Timmy Failure would say - “mistakes were made “. First, they gave my son my phone number I have had for 15 years - the primary account holders phone number. After they went back to get that fixed, which they do quickly, they gave him a new number and kept his Austrian SIM card telling his grandparents and my wife he would no longer need it. He is visiting from Austria, why would they think he doesn’t need it back? We now have to get him a new Austrian SIM card when he gets back . I am sure they are not used to dealing with SIM cards from other countries and hopefully a lesson learned happened. I hope they did not get the last transaction wrong and hope I don’t receive a recurring bill on what should be a temporary number. They did feel bad and did apologize to my son and his grandfather. Apologizing instead of excuses goes a long way with me. One star removed for each mistake.
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July 2024 by Kimberly Johnson (Kimmey/Kueenie)
Fast, and complete. I like it.
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June 2024 by Richard Ferber
I put my phone through the works over the past year and yesterday the screen finally succumbed to water damage. The staff at the Rutland store were incredibly friendly, helpful, and went more than above and beyond to help me get my new phone set up. And even with a screen on the fritz on the old phone, they were able to get my photos transferred to my new phone which was crucial as I had expense receipts stored in the damaged phone. I cannot thank Jon, Ryan, and Trent enough for their collaborative effort to make sure I left the store happy and satisfied.
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June 2024 by Ismael “Izzy” Ramirez Gomez
Brett, Mngr, seriously All around good man! Ms Chloe be the one to see. Thank you y’all!! You hooked it up, for sure and I will never forget your willingness to help a bum out!!
Thanks Brett and Chloe, as well as Quentin, and the team there!!
Recommendations to every body out here, for sure!!!!!!
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June 2024 by Bridgette Knapp
Just stopped at at and t to ask a bunch of questions. Trent was very helpful and kind. Got all of my questions answered!
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June 2024 by Paula Larocque
I made an appointment to negotiate a better price on our phone plan. The gentleman,Tyler, was listening however not force selling, presenting all the options available,
We ended up buying each a new phone as well as a watch. Very satisfied with the service.
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June 2024 by Jim Blackman
Great. The rep was very patient and good. Got me new phone 100% up and running.
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May 2024 by Dannielle Dupoise
Quintin was great! Not only were helped right away, the sales rep made sure to explain everything and answer all out questions while making sure to get us the best deal without going over our monthly budget!
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April 2024 by Jennifer Miller
Tyler was our rep today, extremely friendly, fast, efficient, knowledgeable. This was a smooth transaction in upgrading our phones. Highly recommend seeing Tyler at the store In Rutland!
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April 2024 by Lyle Miller
Excellent service!! Thank you very much Tyler! I recommend going here definitely will be back!
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April 2024 by Henry Rogers (henbone24)
Tyler was the man!
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April 2024 by Erin Tiburske
Ryan was super helpful with getting my prepaid service renewed and setting up a new phone and service for my mom! We're not very technology literate but Ryan was very patient with us, answered all our questions, and walked us through the whole process of what we were doing as we were doing it. 10/10 experience, wouldn't want to do my phone service elsewhere
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March 2024 by Pawz Brown
John & all the folks here @ AT&T are very helpful even when it's not their fault. Which means when we walk in there we need to remember they are here to help us.
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March 2024 by Matt Kopp
Quentin was extremely helpful, friendly, He answered all my questions before I asked. He made this experience simple, stress free., and painless. Give him a raise please. Thanks, Quentin.
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March 2024 by Bruce Waite
Absolutely fantastic service, one employee helped me for ten minutes immediately, got my phone set up and then started the data transfer, I went off and ran some errands, and came back and it was ready to go, I had a XR and upgraded to a 15 plus, absolutely fantastic service again.
