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July 2023 by Jean M.
Jeff was very helpful and efficient and went above and beyond. We had some difficulties traveling from Massachusetts to Rutland due to detours because of all of the flooding in Vermont. Jeff was super kind and understanding. He is definitely an asset to UHaul and I highly recommend the Rutland Vermont location.
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April 2023 by Sarah S.
I needed a trailer to move the rest of my mother's stuff to VT after her husband had just passed. My son in law offered to use his truck and pick up a trailer and get the final possessions. I was guaranteed from the beginning of my reservation to 30 minutes prior to pick up that his card would not be billed and my card listed on the reservation was to be charged. They had promised over the phone no problem due to circumstances. Well they charged his card. I then spent 2 hours with customer service and was promised that his card would be credited and mine charged. Joe Garrow offered no compassion, no concern, and really doesn't care about the situation or people in general. He runs it there but can't help in any other way and "can't credit a card"...he was truly the most unhelpful and uncaring manager ever spoken too. He told me the customer service agent, from the company he operates under, lied to me. They're all recorded calls so remember if you have an issue don't go to Joe, he won't care and you'll just be given an 800# then you get the next manager's number for Erica that refers you back to Joe. Disgusting and an absolute misrepresentation of business. I would never advise using this company.
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July 2022 by Anna M.
This is the worst customer service we've ever experienced. They are rude, they never answer their phone and the employees are incompetent. If I could give less than 1 star I would. They made our move so much more inconvenient and difficult. I drive by three different uhauls to get to the location the employee selected for me. Not even near the closest location to me. Do yourself a favor and avoid this uhaul at all costs.
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November 2019 by Johnny L.
Horrible customer service. Joe the GM could care less about customer satisfaction. I tried to get a reservation for a hitch install for 40 days with not one call back or email response. I tried to explain my dissatisfaction to him but he was not in the "mood" to hear it. Unbelievable!
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April 2019 by Jordan E.
Horrible customer service and don't bother trying to get into your storage unit because the key pad doesn't work and they only ever have 1 person on shift so it takes forever for them to have time to come and open the door.
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January 2019 by Erin K.
If I could give this place less than one star, I would. I'm not one to write bad reviews but my last, and I mean LAST trip to the Rutland U-Haul was atrocious. They gave us a van with bald tires in a snow storm. My husband has driven in the snow for 17 years and knows how to safely navigate the roads. The van they gave us was undrivable and the manager was wildly unhelpful except for to admit that they don't put snow tires on their vehicles. We have never had anything but bad service here but since it's the only one in town we've returned. Until now. If you have to drive hours away & pay more for mileage, I highly recommend it.
