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January 2024 by Joe Twarog
Sometimes they pick up the trash, sometimes they don’t!
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December 2023 by Darlene W.
Often late to pick up trash. If wind blows can over they won't pick it up. Currently my trash has been sitting by the curb for 9 weeks. I just cancelled my service and they still want to charge me for the full month. 0 stars
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March 2023 by Truck Driver
Pulled in to Green Hills Lane and turned right on to Smith Street. About 150 yards down you will find in front of you the scale. When you pull up on to the scale this is an intercom system for the scale master. As this was first time at this branch I asked for assistance and was given a detailed explanation of what to do and where to go. I proceeded around the building and parked as I had to wait for another truck to be loaded. After he was loaded I backed in for my pick up, which was completed in 25 minutes. The company I work for picks up waste cardboard bales so the loading was quick. I pulled back on to the scale by coming out of the loading dock and completing a full circle of the building. Scale master said to come in to the office via sidewalk clearly marked. I signed for the load and checked weight on bill of lading. All good and in and out in just on an hour. Efficient, informative and friendly service.
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March 2023 by Joseph Galimi
Worst service I have ever had. Every month I have to call them because the forget or at this point don't care to pick up the garbage. I would pick any other service, seriously ANYONE else. literally anyone...Service: House & garage cleanouts
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March 2023 by Jamie Ruggerio
Expensive and terrible service. When you call them it takes 15 minutes to get through and then they are condescending flip snide and rude. Switching service as soon as I can get through on the phone.
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March 2023 by I've Always Been Crazy
Edit. Still have not picked up cardboard on route 7 south of Rutland. Second truck I have seen traveling on route 7 with trash (this time cardboard) blowing out of the truck with no cover over the load. Take forever to answer the phone because they don’t wanna hear about it
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September 2022 by Ed A.
Zero stars! Lots of promises, friendly office staff and zero results. This place is a hot mess. I was a customer of the company they bought out and its been all down hill from there. My rates have more than doubled and they routinely fail to empty my dumpster or fix it when its broken. I get charged all the time even when they don't show up to empty my dumpster and I'm never refunded. I've had to be the one to buy parts and chain on multiple occasions and fix it myself when they failed to fix my broken dumpster. Recently I ordered a bear lid from them. I was told they will make me a new one and I pay $35 a month for 3 years then I own it. A used, homemade, rusty, beat up, bent and broken lid arrived. They even had the nerve to charge me a swap out fee. Not what was described or promised. This was the last straw, I'm actively seeking other options.
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March 2022 by Meltem Ballan
I live in Proctor and the town has a contract with them. They frequently left out my garbage at the curb. This time I decided to call as it was both garbage and recycle day. The immediate solution suggested was to pull back the garbage and push next week and wait for a month for recycle. When I insisted Amy (the voice of Casella) told me to call the town as they have a policy that they cannot send back the truck. When I wanted to ask to talk to manager. Manager was too busy to come to phone. Unacceptable and discriminative service. If I had an opportunity to dump their service I wouldn't think twice. If you are looking for a service and free to pick your service pick someone small and nimble. Casella is too big to satisfy their customers.
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March 2021 by Parag Babar
Kudos to the staff managing the weigh station. Give clear instructions, very efficient at paperwork. The loading was quick. One dock for semi-trailers, easy backing in.
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March 2021 by Walter McAllister
A little tight getting her in dock but doable. Fast and friendly.
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March 2020 by Sir Luke Spiller
Horrible phone system
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September 2019 by Mike A.
This company is awful- service is very poor and follow through is laughable - stay away!
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June 2019 by Peter B.
Casella has earned 0 stars. If Yelp makes me, I will put in 1 star. They have abandoned our trash on a fully paid and never late account, citing multiple weeks of road closures (it was literally 1 day). Waste Management (a competitor and much better company - well all of their competitors are better) picked up our neighbors trash (same day for pick up) and our road was not closed at all besides that one day. You call, and they promise to call back in an hour and never do. They reschedule pick up, and then they don't do it. Heaps of bags overflowing. After calling earlier to confirm today's pick up, they assured it was happening, and then guess what.... the driver took the wrong sheet (no one believes that). They were never going to pick it up. With three weeks of trash in it and nothing in site for pick up, I am calling a junk company to take our trash and Casella's abandoned property (their smelly barrels).
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July 2018 by Macy D.
Casella has always been a great option for me. Though I haven't always been happy about the one bag limit, it's something I can easily live with. What I can't live with is they recently hiked my bill to $60 a month for getting trash bi weekly. I can understand a convenience fee, but that seems ridiculous to me. I'm sad to say, I'll be looking into other methods of getting rid of my trash, ones that are more affordable. Casella is a great service but you only want to use them if you're already financially stable and you don't mind paying quite a bit.
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June 2018 by S M.
They routinely drove off driveway causing significant damage. Frequently did not pick up trash, no call, no credit. Customer service department a joke and treat customers like "garbage".
