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November 2023 by sharmistha sikdar
Excellent and very friendly sales staff especially loved my interactions with Dean and Chris. They made my car buying experience so much more enjoyable and pleasant.
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October 2023 by Jared Currence
Dakota was super helpful; getting me in the right car for the right price. Michelle in Finance was extremely patient and kind. Her experience and guidance made my trade-in nearly effortless and very straightforward.
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August 2023 by Michael Stoner
We've been extremely happy with the service we've received at Audi Rutland over the years. We owned three Audis and when one of them was totaled, we bought another one. Great service from the service team (we're big fans of Sam Hamblin, the service manager, and Sue Johnson, our service rep) and really appreciated the informed advice of Steve Latucca, the sales rep who helped us in our decision making. Highly recommended.I appreciated the fact that I could look at their website and see what they had in inventory. Very helpful in evaluating the options.
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August 2023 by Michael S.
We've been extremely happy with the service we've received at Audi Rutland over the years. We owned three Audis and when one of them was totaled, we bought another one. Great service from the service team (we're big fans of Sam Hamblin, the service manager, and Sue Johnson, our service rep) and really appreciated the informed advice of Steve Latucca, the sales rep who helped us in our decision making. Highly recommended.I appreciated the fact that I could look at their website and see what they had in inventory. Very helpful in evaluating the options.
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July 2023 by Beth Wirsul
This is the second time that this dealer pulled a bait and switch with me. It also happened three years ago with a Volkswagen. Made an appointment to drive a car on Saturday morning at 9:00 as that is when Andrew told me the dealership opens. Got a call on Friday night letting me know that someone else was driving the SAME car at 8:30 on Saturday morning. Did I want to put a deposit down now? WHAT!?!? Never saw the car, never drove the car- you get the gist! BUT…we have other cars that are silver and are 1000s of dollars more that you can look at. Spoke with the manager who proceeds to call me by the wrong name. This place is a dirty dealer on every level. Best of luck.
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June 2023 by Valerie Moore
If I could give Justin Pelerine and Michelle more than 5 stars, I would give them allof the stars. Quick background, I totaled my very first brand new car at the 2 year mark. I was devastated. The LAST THING I wanted was to shop for a new car. Justin made it feel like we met a new friend that wanted the best for our family. We spent 3 hours driving him nuts and he was still welcoming and amazing. He worked with us when we noticed some thing on a used car that concerned us. And in the end, it was that car that we purchased. Michelle, who runs the numbers, was super straight with us. She literally told us about ALL the options for financing, and told us what we DIDN’T need. That is just doing right by your customers. We ended up on an Audi Q7 that we are madly in love with. Thank you, Justin and Michelle. You have no idea what this car means to our family. Our kids fell in love the minute they saw it!
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June 2023 by Margaret Lark Russell
Audi Rutland provides superior service to my TT. Always sets me up so I can work while they work, does the work quickly and well, car runs beautifully. Was talking with another TT owner who lives about 100 miles from there. Asked where they get service. They said Rutland, best place in the area. I concur.
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June 2023 by Megan S.
Thanks for selling a car that's running great, as it's made nearly 15K miles in Year 1 since off the truck and sold. Reliable, safe, and worth the sticker price. Highly recommend, the entire staff was professional and fun! The under coating was worth it by the way this past Winter and through the unknown debris on the roads. BTW - With Covid, it is a great idea to order your vehicle. We did on our second vehicle purchase after this. We were seriously lucky they just got this one in. I saw negative reviews, and I do not think people understand what has happened truly. The sales staff here is doing awesome! We can't thank you enough!
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April 2023 by maureen tierney
I bought my Audi in Rutland and I love it. I will definitely go back for my trade in. Very nice people
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March 2023 by andie fusco
Last week I purchased my second new Audi from Jim Heilner at Audi of Rutland. Jim is extremely knowledgeable and easy to work with. He takes pride in excellent customer service and is passionate about the Audi brand. Once I had the specific model in mind, Andrew the business manager worked with me and my trade-in to ensure I had a grasp on the financials. Math is not my strength and he was extremely patient with me! Finally, finance manager Michelle was so friendly and took the time to help me customize my purchase so I have the prepaid coverages and service agreement I like to take advantage of. The process was smooth and took less time than at other dealerships. I am so grateful for Jim, Andrew & Michelle helping me purchase my dream car at a price I feel good about. Anyone in the market for an Audi in Southern VT should pay them a visit!
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February 2023 by Jill En
My experience at Rutland Audi was absolutely amazing. I live two hours away from this dealership but it was worth the drive. I had such an awful experience at my local (Audi of Albany) Audi dealership that I knew I had to go elsewhere. I researched Rutland online and found that they had a great selection of the vehicle that I was looking for (Q3) I drove out on a Monday and upon arrival I was greeted by my salesman, Jim. I explained my horror story at my local dealership and he assured me that that would not happen there. So I told Jim what I was looking for and he showed me several different vehicles. Jim was so knowledgeable about the vehicle, answered all my questions and did not pressure me at all. After a test drive, I was sold on the beautiful Q3 with all the bells and whistles. I worked out a finance plan with the manager, Andrew, who was great to work with. I spoke with the finance manager, Michelle, the following day and put everything into order. Since I live two hours from the dealership, Jim and Andrew offered to deliver my new vehicle to my house. A couple days later Jim was at my door with my Q3! He spent a good amount of time going over all of the paperwork and setting up my phone to sync with the car. Jim went over every detail of the car and wasn't in a rush to leave. Overall, I give Rutland Audi a million stars for making my car dreams come true. Jim was so friendly, knowledgeable and thorough. I recommend Jim and Rutland Audi without a doubt.
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February 2023 by Sam Rosenberg
As good an experience as I've had at a dealership.
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January 2023 by Alwyn Dawkins
Purchased a used Audi, extremely smooth experience and very professional staff. Tim Palmer in sales was a pleasure to work with, would recommend
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October 2022 by Brent Hesseltine
My wife and I had the pleasure to work remotely with the team at Audi Rutland on a recent purchase. Everyone was amazing and made the experience perfect.Philip in sales was super responsive, almost immediate in fact. Literally walked outside and took a video of the vehicle to include questions I had about the condition. The website already had execellent photos of the vehicle and included the AutoCheck report. Michelle and Miles made the finance, registration and other paperwork process simple. We live 2+ hours away from the dealership, Philip and Miles delivered the car to us (on our schedule after hours) and we signed the final paperwork. The car was exactly as we expected, in perfect condition. Thanks also to the re-conditioning crew, made a 3 year old vehicle look new. Couldn't be happier!
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August 2022 by katie ford
I worked with Philip when I was car shopping. He was the most responsive and honest sales guy I’ve ever worked with. You don’t always find a really good sales guy, but I recommend you go see him.