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February 2024 by Tiffany Raven
Disappointed in the cleanness of the store. A lot of the food is expired my dog got a upset stomach took me 2 days to come to realize petco in Rutland sold me dog food that expired in 2022 nice lady at counter helped me find none expired food last night.
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January 2024 by Lyndsay B
Dirty! Most of the animals had days worth of poop in the cages/tanks. I tried to talk to an employee about it and they brushed it off. Very sad. This is not a good way for them to live let alone how to show people proper care. If they are understaffed they should get less animals.
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January 2024 by Loretta Stacey
They r very helpful an its a great place to get all birds an other animals stuff
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January 2024 by Marleen Bates
I was looking for freeze dried cat treats and they helped me find them.
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December 2023 by Danielle Hazen
The store is dirty and smells. The staff act like they hate it there. The bathrooms are absolutely awful. And when telling staff their response is “it’s not my job to clean them I don’t know who cleans them.” I’ve always shopped at petco for my pets but this Rutland location I will not return to. The doc collars are a mess and I can never find my dogs size. I’ve had to resort to Amazon. The store seriously needs an up grade.
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November 2023 by Kimberly Knight
Thanks Brady for cutting Olives nails. She is such a nervous puppy and he was great. See you next month!
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November 2023 by Penelope Rickert
I needed dog food and senior cat food and turtle food. I'm so tired of trying to find a certain brand or certain type or size anywhere else. I spend a few more dollars here I am finding but I AM SO WORTH IT and so are my girls and so much less stress involved. When I go to Petco I'm pretty certain that they'll have what I need.. and they always do.
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November 2023 by donnakaythomas
So many things about Petco are fabulous, including the program to adopt pets. However at the same time they sell reptiles, ferrets, hamsters, chinchillas, birds and fish…all of these animals have the same issues with breeding farms! We must get enlightened!
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November 2023 by Tracy Seighman
I brought my dog to pick out a treat( as we have done many times, she loves it) but twice now there is a male dog trainer there with the same dog and owner. The dog barks and the owner is yelling at and verbally degrading the dog with profanity, also this time flicked the dog on its head. This does not feel like the right way to train a dog and I am so glad I didn’t bring my dog there for training. That being said the man at the register was very nice and accommodating.
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September 2023 by MA James
The customer service is good...the staff that works the front is always very pleasant and friendly. However as a tarantula mom, I always shutter when I see the poor tarantulas for sale in improper enclosures (an arborial in a terrestrial enclosure) and not labeled with proper names, just generic names like "pink toe" or "white knee". I just feel like if you're going to sell these animals you should at least have basic knowledge of care. Being able to explain care of particular animals ensures that anyone purchasing them will know a bit about how to successfully care for them when they take them home. It will also help you sell more products to whomever is purchasing these animals... it's truly a win, win, win situation.
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September 2023 by M B
Absolutely amazing! The staff is so pleased and fun to be around, and it's a great place to get food and treats for my bunnies!
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September 2023 by Julia Chaplin
I understand that rodents aren’t everyone’s favorite pet. However my experience buying two rats was horrible. None of the staff wanted to be the ones to put them in a box for us, it took 20 minutes before someone came. That person was terrified and grabbed them by the tail and flung them into the box after pinning them down with their food bowl, which was empty and the cage was disgusting. It’s been weeks now and our rats still do not trust us. We’ll be patient and kind with them unlike the staff there. It’s no wonder they don’t like humans. Very disappointing.
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July 2023 by TimeTravel Kitty
Was clean and animals very well attended to. Employees were helpful, passionate and very nice. The fish section guy was really into his position, I could tell? as someone who worked in the pet industry for over a decade I could appreciate his engaging manner. The manager(?) lady was super nice and seemed happy. It’s so nice to not see miserable retail workers, which I get it when they are bc retail ain’t for the faint of heart? my little girl loves her betta! Great selection and clean water,they all looked healthy! If you HAVE to buy a pet bc u can’t find one to adopt, I recommend this location. Not all Petcos are created equal ?
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July 2023 by Marc Penta
Good selection. Great staff
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July 2023 by Bridget
It's the only real pet supply store in our area, so we frequent this place a few times a week bc we have a dog, leopard gecko, & bearded dragon at home. And my fiance has 4 snakes at his father's... so we come here alot. Usually a pleasant experience. Only downside is that the staff is totally clueless and have very little knowledge about reptiles they sell. And that's where the 3 stars came from. Also there's one guy that works there that is flat out rude. . . It's as if everyone is a nuisance and he just can't be bothered by questions. So quality wise... the store gets a 5. But staff wise... a 2-3. Unfortunately we have no choice but to deal with it.. bc they're the only place around.