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April 2023 by Wayne K.
only 1 register and self checkout open. short of employees in departments. long lines sat 4/15 2023. five people had their dogs shopping inside. this is a business! not dog show. had to negotiate around leashes. 2 dogs got into brawl. clearing aisle of customers. are people that insecure and have to bring dogs here?. i'll shop more at lavalleys i don't have to shop around insecure people assuring you my dog is" OK". months ago i saw a little boy get knocked down by a "leashed" he's OK, dog going after another dog at rutland home depot.
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June 2021 by Barbara Nordheimer
Love the place! They’re always friendly and helpful!
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May 2021 by Mimi M.
It's typical Home Depot. Where everyone is clueless, definitely not customer oriented although the claim they are on their aprons and the most unfriendly employees. I tried to go to local places instead of dealing with this crappy place.
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May 2021 by Richard R.
I have shopped the Home Depot for years, but probably will not in the future. I ordered a light trailer from them in early April, that was supposed to be delivered by April 29. When it did not arrive, I checked the website and found my delivery date had been pushed back to May 6. No email, no notification at all except what I had to go look for. May 6 came and went, no trailer. The website advised me to contact the shipper, but the shipper cannot be contacted! Today I spent over an hour on the phone with "customer service", and she could not contact the shipper either. She said it appeared my order had been lost somewhere. So I cancelled the order and took my refund. It seems like HD wants to sell big ticket items, but once sold, screw the customer. Had I bought a trailer from a smaller dealer, I would have paid a bit more, but I would have a freaking trailer. Personally, I would not give them a whole star, but such is life and it's options.
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October 2020 by Thomas A. Mistkowski
only having led bulbs? stupid idea. they don't work for every application.
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September 2020 by Erica L.
We have been loyal Home Depot customers since we bought our first home 3.5 years ago. That house was a fixer upper that needed everything from flooring to plumbing to electrical and all major appliances replaced, and we shopped at Home Depot for everything we could. We recently relocated and have again turned to Home Depot for all of our project needs in our new home. Well I don't know what is going on at this location, but we've had pretty rough luck on our last two big purchases in the past month. We bought a $600 Dewalt table saw from them only to get it home and realize it had either been refurbished or used and carefully restocked, including with a used, dull blade, without any labeling or markdown on the price/box. I immediately called them and a manager offered us a $50 store credit or the option to return. Well it's nearly a two-hour roundtrip drive there and back and we needed the saw that night to finish a project we were in the middle of when our old saw died on us, so we opted for the credit. The next time we were in town we stopped in for supplies and found a $520 clearance electric snow blower we decided to buy. It was a floor model, and we were told they weren't going to carry that brand any more, but that the blower came with all of the original items. We applied the credit to that purchase (and bought another $700 worth of tools and supplies) only to get home and find that the batteries and charger were missing from the blower. Again, it's nearly a two-hour roundtrip drive for us to this store, so turning around to address these issues once we get home is not only time consuming but expensive. We called customer service immediately and the associates did their best to find us replacement batteries. My husband drove back the next morning to pick these up, but because the brand is being phased out they only managed to find display batteries from 2017 models--three years older than the model we purchased---that had clear sun bleaching and did not hold an equivalent charge to the newer model. My husband brought them home hoping we could make them work, but we ended up taking the blower and batteries back just days later (unused--it's September) because we were not confident in the combination they'd given us, and I was worried that if the batteries failed then our warranty would not be honored because they did not match the blower year/model we purchased. Maybe the customer service associates were just sick of seeing our faces at this point, but the level of attitude we encountered trying to make this return seemed both abrupt and completely unwarranted. One associate in particular seemed to be suggesting that we were trying to scam over Home Depot with this return. This is after spending nearly $3,000 there in the last six weeks! She implied the original $50 credit we received (from a manager!) was some sort of "backroom deal"!? She said we needed to use the credit now on another purchase or lose it and said that if we returned whatever we purchased with it, we would lose the credit altogether. This is after selling us a USED saw and a blower that straight up could not even turn on because it didn't have batteries!! It took a manager and another associate to clear this up and smooth out this return, but it left both me and my husband rattled the way the one associate talked to us and furious that there was any implication that we might be trying to get one over on HD with ANY return! We've spent more than $5k there EVERY YEAR for the past three years! The credit was originally a gesture of good faith from a manager trying to keep LOYAL customers happy. And we greatly appreciated that gesture. But we ended up spending well over that just going back and forth trying to rectify the hodgepodge items we subsequently bought with that credit! The Rutland Home Depot is the closest to us but after these purchase mishaps and ESPECIALLY the reception we received at customer service, we're going to stick it out and drive the extra 15 minutes to the "other
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August 2020 by Chris Warner
To keep it short web page for the Rutland store saying you had the item I was looking for. Get there and you didn't have it or even a location for it. than was told you never had it. than thad to buy something else to get the job done and spent more than double than what I would have. I think its the old bait and switch. not the first time and I am not happy at all. need to call the Better Business Bureau. Tired of getting ripped off.
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July 2020 by Stephan Maeder
Cannot enter garden center from inside building and bags for your items must be purchased
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February 2020 by Michael Buckstone
Since I created an alias account and that was reported as being fake, I’ll make my comment here:
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February 2020 by Paul V.
This is a great place to get your building supplies,cleaning supplies,garden,and what ever you need.Home depot is your one stop store.go check them out.
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October 2019 by Michael C.
Before you go and spend thousands of dollars on appliances at this store you should check the fine print. Their website says that if you buy a refrigerator from them they will take away the old one which if it were true would be terrific. However they lied, and mislead with their advertisement. Before I committed to an $8000.00 purchase, I checked with the manager who confirmed that they would take away to old refrigerator only to later call back to say they wouldn't because the old one was too heavy. Thanks for nothing
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September 2019 by Sarah Royce
All the stuff and the people
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August 2019 by Venus Bacon-Fitzpatrick
I have placed 2 orders totaling over $1,500 one order they couldn't get and let me know a week into my 3 week waiting period. The second order I just called to check on and the store phone rang for 3 minutes 14 seconds with no answer before I hung up. I called again pressed every button I could to talk to someone and the guy told me I will transfer you to customer service, I let that number ring for 6 minutes and 20 seconds before hanging up!! I don't understand, it's not like every worker is on register, because you have to check yourself out!!! The Rutland, VT store should just be closed! After all nobody works there!!
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May 2019 by Frank d.
Perennial plants beware: packages of 6 many have only 5: wave petunias for example, pointed this out to Clark "I can't do anything about it, you will have to pay full price (for 83% of product). Checked several other annuals, same thing: nice way to make 20% on your customers
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March 2019 by Michael L.
I find this store to be very welcoming, organized and easy to navigate. The employees here are always friendly but not always easy to find. The restrooms are very clean. They always have what I need at great prices.
