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June 2025 by Catherine Stevens
Dan was very helpful with my accessory order, including sending installation instructions which weren't included by Subaru.
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March 2024 by Patrick C.
WORST CAR BUYING EXPERIENCE EVER! It was my fiancé's first time buying a car, and they completely took advantage of her. They sold her the car she wanted( for asking price), but also $8,000 worth of protection to go along with a $23,000 car. (a 2021 with 34,000 miles). After she bought and I realized what had happened, I came in and their response was "well, she signed everything." They knew they had screwed her but didn't care because they thought it was a done deal. Turns out the screwed up and she didn't, so all the extra BS they added on was quickly taken off. Once we got the car home and realized 2 of the all season tires included (in was on winter tires) were no good. When she came back to ask if she could just have 2 tires that would pass inspection, the manager claimed they don't guarantee the tires that come with it, because the winter tires were good. Complete con artists, stay away and buyer beware.
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February 2024 by Michael G.
I recently had the pleasure of purchasing a 2021 Subaru Forester from St J Subaru, and I must say, the experience was nothing short of exceptional. From the moment we walked into the dealership, we were met with professionalism and a genuine eagerness to assist. The customer service provided by the team at St J Subaru was top-notch. They were not only reasonable in their negotiations but also went above and beyond to ensure we understood all our options without feeling any pressure. It's rare to find a dealership that combines such transparency with minimal fees, laying out everything clearly and concisely. What really stood out to us was their willingness to work with us on our trade-in. They offered the most competitive value for our previous vehicle, which significantly contributed to making the whole process smooth and favorable. The entire purchase experience was made easy and enjoyable, thanks to their helpful and accommodating approach. We left the dealership very happy with our new Forester and deeply appreciative of the effort the St J Subaru team put into making everything perfect. If you're in the market for a Subaru, I highly recommend visiting St J Subaru. Their commitment to excellent customer service, fair dealing, and making the car buying process as straightforward as possible is commendable. Thank you, St J Subaru, for such a great car buying experience. We are thrilled with our new Forester and look forward to being part of the Subaru family for years to come.
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June 2023 by Byron D.
St Jay Subaru, where "offer" doesn't mean offer...Since my elderly sister is no longer able to drive, she asked that I assist with the sale of her 2020 Subaru Legacy Limited with 13,600 miles. Since it can be difficult to privately sell high value cars, we decided to sell to a dealer and St Jay Subaru seemed the logical choice since that is where the car was purchased and serviced. Using their website tool from Kelly Blue Book we answered a few basic questions about the car and quickly received an online quote with words like "Congratulations", "Instant Cash Offer," "redeem", etc. St Jay Subaru contacted us almost immediately and after some discussion and phone calls about our challenge to deliver the car and arrange a ride home an appointment was made.During the phone calls there was a brief discussion about the offer, which I understood was contingent on the car being as described, and about which I had no concerns because the car is three years old with 13,600 miles - like new, plain and simple. The online email offer states:"If the information you provide about the vehicle differs from the dealer inspection, the Offer amount may be decreased."Again, I understood this, but had no concerns since the car was as described - literally perfect with no accidents, damage or mechanical issues. During my phone conversation with the St Jay Subaru representative it was never suggested that the quote might be revised downward. Unfortunately, that's exactly what happened. When we arrived they offered $1100 less than the online offer we had received. Their explanation was that the Kelly Blue Book tool on their website is a third party and by inference they are not responsible for the offers, which is disingenuous since they pay a fee to participate in the KBB system and promote it on their website, implying that its binding. I was stunned and furious. I felt we had been lured to the dealership under false pretenses and because of the distance we had traveled and the inconvenience to which we had put others to arrange a ride home, we felt trapped. I realize now that I was naive, but it was disheartening that St Jay Subaru lived up to the most negative stereotypes of car dealerships.So, the point of this rant is to let others know that the offer amounts obtained through the St Jay Subaru website to purchase your car are meaningless. I have purchased two new Subaru's from St Jay and expect to upgrade this year. Needless to say, I won't be purchasing again from St Jay Subaru.
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October 2022 by Jeff Osiensky
I appreciate the low pressure buying experience. Kyle was a great sales person and made me feel comfortable from the start. I am a long time Outback owner and look forward to enjoying my new Outback from St J Subaru.
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October 2022 by Marie Gregory
Saint J Subaru treated me very very well . I love my 2022 Subaru Forester! It’s my second Forester and I love it. Excellent visibility front and back , rides like a dream . Thank you Thank you ! And Jerry Schartner was so great helping us with this new “baby”. Love my Subaru
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October 2022 by Stefan Kane Tornquist
Great experience with St J Subaru and Matt our rep. Quick response to questions, clear explanations, fair and friendly dealing, solid range of vehicles and it all ended with a car we're really happy with. It's not a great time to be buying a car but St. J Subaru made it as easy and painless as possible.
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June 2022 by Mgw M.
On May 25th I went into St Jay Subaru with the intention of getting a newer car so that I was able to get my husband off my loan so that his credit would be freed up so he could get a new tractor. That morning I sent in a email to them and requested Matt Robertson. When I got my other car he was also my car salesman. He is an amazing gentlemen and got me into a black outback with a moon roof like I requested. My husband also got a car from this dealership and still has it. When you want a car go to St Jay Subaru and ask for Matt Robertson. He hasn't failed us and he reserves a raise too. Thank you Matt Melissa and Arnold Gooden. P.S lower the payment in that white crosstrek and he will come in and take it off your hands.
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March 2022 by Julia B.
Just bought my second used Subaru from St J and had another excellent experience. Drove two hours to get here and it was worth it. I did my online research so I knew prices were fair. It's the service that's unusually good. In the past, a salesperson offered to drive my son with his new car to the Canadian border to help with customs! They also once drove two hours to deliver my old car to my daughter. Another time they not only gave me a new loner car, but drove 1 1/2 hours to deliver the car they were servicing. Really impressive. Rose, my salesperson for the second time purchasing a used Subaru at St J, did some quick thinking to suggest the perfect car - one I hadn't considered before. Very pleased with the open showroom, the free snacks, the straightforward financial dealings, with everything in writing. Well organized team. They don't sell over 20,000 cars/year and win Subaru awards for nothing!
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February 2022 by Susan B.
After moving from MA to northern NH I needed to find a new dealer to service my 2021 Crosstrek limited. After doing research I found that your dealership was highly recommended among Subaru owners. Not just on Google reviews but on Subaru forums and groups. I chose to drive the 1:20 minutes to have my routine service of OFL and tire rotation. I was informed I needed an alignment which was covered under warranty. This is an important service on your tires, as it will save you money down the road from buying new tires and possibly other issues. Subaru service was on the ball keeping my safety in mind. Thank you again for taking great care of my Trek. Look forward to future services. As I've always told people...you can get a good deal on a car, but it's the service department that keeps businesses afloat. Keep up the great work.
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February 2022 by William Lemire
Great experience there!!Ask for Cole Kilby he’s great!!!!
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December 2021 by Laurie Fontaine
My first time at Saint J Subaru and I had a great experience! Courteous, friendly and professional. I will be back and highly recommend.
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October 2021 by Erica Jean
I can't say enough about Rose(our salesperson) and James(our finance manager.) They are so good at what they do and have helped to put me in a beautiful new/used Forrester. The process was smooth, painless and they genuinely want to help their customers. Many thanks to them and Josh who stepped in to help as well! We are so thankful and we will buy all of our Vehicles from St.J Subaru! If you need a car, don't hesitate to call them! Thank you again to everyone there.
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September 2021 by Britt M.
The folks at this dealership are kind, knowledgeable and professional, and have always been attentive every time I've been in (for two purchases, inspections, oil changes, tire change out, etc), and held my hand through every step of the way, being a very cautious buyer. While honestly I would have purchased a Subaru anywhere I could find the best deal (originally), the follow through and deal itself were pretty amazing, and financing options as well. Having moved here from DC several years ago, the convenience of having a local dealer that offers a loaner for local travel and washes your car is definitely extra, and the showroom and lounge are very pleasant. I don't have a bad thing to say honestly, people come from miles away to be entrusted with their vehicles and service.
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August 2021 by Steve B.
Treat St J Subaru like the Black Plague, run away and never go near it. These people are horrible crooks who will rob you of your time and money whenever they get the chance. I made an appointment and took my subi in for a bunch of manufacture defects and warranty work. I made sure to let them know that I needed a loaner car because the work was going to take a while, when I get there they seem to have lost that info, no idea that I needed one, despite making sure they knew when I made the appointment, leaving me to sit and wait around until one came back. I tell them all the things that are broke on the car. They fix the recalls but don't fix any of the other problems that I brought it in for, instead try and sell me tires and an overpriced oil change. Despite doing LITERALLY nothing to my car, they hand me a bill for $120 saying it is a charge for "diagnosing" my car, the diagnostic where they couldn't see the issues I was describing (so evidently I am just a lier and those problems don't exist). And despite DOING NOTHING and FIXING NOTHING, they want to charge me a bunch of money. I walked out and went to talk to the manager of the dealership. After the clerk went and told him that I wanted to talk, he and some salesmen in the glass walled office just sat there and stared at me while I waited. At that point I just left. Dealing with St J Subaru has been easily the worst dealership experience of my life. I will never buy another Subaru again because of them. I wasted $34,000 on one and it was a giant mistake. I won't do it ever again. Forget Subaru! They are trash. And St J Subi sucks. Avoid these crooks.
