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July 2025 by Caroline Beer
There is only one person working here. I waited an hour in the morning to talk to someone and had to leave before they could get to me. Returned in the afternoon, they worked on my phone for an hour but couldn't get the service connected. The told me it was a problem with my phone. I knew the phone was fine so I called ATT and the person on the phone was able to set up the service. The people who work in this store can only fix very simple problems and do not seem to have access to better tech-support for more complicated issues.
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July 2025 by Casey Roberson
Terrible experience. I stopped by the Essex location to get a new phone number. While there, they let me know I can and should transfer my services from a consumer account to a business account. They also upsold me a new IPad. Long story short, they left off my watch and I lost connection. I then proceeded for the next 3 weeks to get that watch added on the new business account. Multiple in-store visits to every location in the area and phone calls into 611 and I got nowhere. I spent hours wasting away on this. Every time was a glimpse of hope, it was squashed. ATT has gone down the drain. I was a lifelong customer they lost to their biggest competitor, which I’m very happy with. The only reason they get 2 stars is for Mary Beth’s apple slices. The rest of the team, I felt could care less about me.
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July 2025 by Sean Nemitz
Sara was great!
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July 2025 by Steve Yerby
Sara is great! Tells it like it is… no nonsense. Very helpful and easy to work with. Fixed my phone and helped me with a trade in.
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June 2025 by Mike Judkins
Sara is amazing! I had the most complicated phone issue to sort out which the AT&T phone reps and a worker from another store weren't able to help me with, but she was patient and got to the bottom of it for me. She's just super kind and smart. I highly recommend only going to this AT&T store because workers at the other area stores will give you much less of their time and care.
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May 2025 by Bethany Davis
They added services onto my account without even discussing them with me or asking if i wanted them or not which I didnt.
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April 2025 by Matt h
Emma was great! Super fast and super knowledgeable. Left with a brand new 25 in no time!
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April 2025 by Heather Morse
Emma was amazing!! Fast, helpful, honest. I will only be using her store from now on. Truly wonderful experience. She was so personable and I appreciated her so much!
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April 2025 by carol hewitt
Emma is totally amazing !! Not only is she the best techie, she’s patient, she’s fun and she’s really good at making non- techie people (me) not feel like an idiot. She was juggling 4 customers at once and we all were having a good time as she was working away. Glad I discovered this AT&T instead of the one on Dorset St. where they’re rude and rushed and not at all nice. She’s great !!
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April 2025 by Alcesta Jarrett
Emma at AT&T on shelburne road is truly extraordinary! She helped me so much; and also every other customer that walked in. The entire time there we all chatted, had an exceptional time, all while everyone got their phones upgraded and the best deal possible. It’s truly the “family branch” of AT&T. Emma is exceptional!
Also met an exceptional realtor; Heather Morse, make her and go Emma viral…
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April 2025 by Katie Parker
Emma was super helpful and got me all set up with a new phone. She was honest, caring, kind and direct. I appreciate all she did to make the experience seamless and get me the best deal possible. I would highly recommend coming to see her if you want the best experience possible! The store was comfortable and everyone was nice. It made my day a little brighter and my bill went down!
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April 2025 by Anita Licata
Emma was super helpful!!!!
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March 2025 by Cicie Clark
Shane helped me with a new phone and setting up a phone line. He was extremely knowledgeable, efficient, professional and friendly… a pleasure to work with. Great experience!
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March 2025 by Edye Nye
Emma is the most pleasant and most knowledgeable manager you have had in this store. I've seen them change over time, and this one is the gem. You need to promote her to District Manager.
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March 2025 by Anna Jackson
Emma was amazing. She was helpful, proactive, knowledgeable and clearly cared about helping me in any way she could. I successfully upgraded my phone and got the accessories I needed.
