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April 2024 by Amanda H.
If I could give less than 1 star, I would. Bavarian Motor Works would undoubtedly be infuriated by the The Automaster BMW if they didn't have success elsewhere in the country. The sales manager at Automaster BMW, Peter Allison is apathetic, uncaring, and lacks the ability to speak to customers. I had a broken control arm on the rear right of the car, The Automaster BMW service department did not inform me of this needed repair and sold me 4 tires, claiming that it was an alignment issue. The service at this store is so far below the level that any other BMW dealership that has serviced previous BMW cars - namely Massachusetts. What a shame as the Automaster was once a well respected business. I will never purchase a vehicle from this dealership as I don't trust the service or the motivation behind their sales.
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December 2023 by Isabel R.
bought a car from this place a couple years ago and they failed to tell me that there was rust on my front brakes and rotors. I went to go get an inspection this morning and they told me that my car was not going to pass inspection because of the rust on the front brakes and rotors. It was extremely frustrating as they didn't tell me until 45 minutes into the inspection. this is ridiculous that my car is not going to pass inspection due to something that is entirely their fault. I would never ever ever go here again to get my car, inspected or buy a car.
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July 2023 by David Deutl
Great Honda service and parts department. Walk-in oil change, luxurious lounge .... and washed car at no charge ... and did I say fast.
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June 2023 by Orhan Kekic
That Honda dealer that all great the customer service the sellers I have to say they are the best to talk to them thank you from everything
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June 2023 by Tyrone Vincent
Auto master damaged my vehicle and didn’t fix it I don’t recommend anyone go here! They destroyed the front of my car and said it nothing they can do about it!
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April 2023 by Daniel C.
Ordered a new 2023 car from Honda Automaster in 2022, only to wait for delays after delays. I was told I was the first one to get that custom car in a specific color. I found out that Automaster was not attentive of their priority list and sold the car I wanted to another customer due to an error on their part. An honest mistake they said. Yet as a customer waiting for a car for 6-7 months, this is not an acceptable practice. Worst part was during March 2023, I told them I was going on vacation (1 month vacation) soon, expecting my car to arrive any day now, yet still no car, and was worried about the car coming in. I hoped that they can help me with their error by holding onto the car. Automaster Honda said if we were gone for one month and the car came in, that they would sell it to another person. Terrible... who says that to a customer who puts a deposit, sells a car that came in that fits my specifications, and tells them sorry too bad. "If you leave and the car comes we will sell it. We cannot hold a car for that long." Worst Honda Dealers and Sellers. Do not do business with them. Called another dealer and they instantly found my Honda and helped. I hope their service and parts center is better than their Sales Department.
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April 2023 by J B.
My complaint is my daughter a UVM student needed a windshield and oil change inspection. In short she drops the car, they don't give a quote and install a 2400.00 windshield without authorization. They claim verbal is enough for them. brought the issue to John the owner, who cannot understand that this is not best practice nor understand why we are upset that no price given, yet they tell us the oil change is $99 In full disclosure. John, who claims he's in business for 50 years believes he's right. In my opinion no shop should think it's great to take advantage of inexperienced driver without giving a quote to approve. John called me a JERK for being upset. He got paid and profiteered but is bad business and surprised BMW allows their trusted sign displayed. I feel this business uses questionable policies just our experience and does not reflect negatively on any of their employees but leadership.
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February 2023 by Pat B.
I've been doing business with the Automaster for over 20 years. They have always been helpful and accommodating. I've purchased 3 cars from them. The sales department is knowledgeable and friendly. The service department is quick to respond to questions . Special thanks to Ethan C . In the service department, who goes above and beyond! Pat
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January 2023 by Carolyn C.
I ve purchased several cars from Automaster over the years but never a Honda. Seems in these current times, pre-owned and new inventory is very limited. I was interested in a few pre owned suvs they had on the lot but it was difficult getting any dialogue going w/ my salesman - nice guy but not very responsive. Once I did narrow my selection down they wouldn't budge on the price even though their competitor had same car for $2000 less. They did mention another car I d shown interest in was now available and they'd get back to me w/ price but I never heard. On the flip side the completion was very helpful, price was right (not Chittenden County) and responsive too. They had a selection to choose from and if none of those fit the bill, they have cars coming in often. Needless to say they made it easy to decide. Sorry Automaster!!
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December 2022 by Dan S.
Between the bait and switch that occurred when I bought my car followed by one negative experience after another, I will never purchase or seek service on any vehicle I own with this company.
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November 2022 by Omar S.
I had heard from friends about The Automaster and the superior service they provide. So I bought Ridgeline from them. My experience so far has been great. Both from sales and service perspective.Omar Saiyid
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November 2022 by Matt Cohen
Thank you for the great service today on my Honda Crv.
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October 2022 by Rick D.
I scheduled a major service on my Mercedes' well in advance. I drove 1.5 hours only to find out they made a mistake on the date and could not accommodate me for the service or a loner car. Beware, I won't trust them!
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October 2022 by Brad Greenwood
I was a 3yr employee.i had a stroke so they fired me without I letting me know they care nothing for their employees !.while most companies are trying to get help the automaster does not care not a employer to work for I've never seen a company that fires employees like they do stay away from the automasterthe 2 sons were handed a established business by daddy what's that tell you?
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September 2022 by Andrew C.
In total we spent +$2500 at Automaster Honda and walked away with more check engine lights than we arrived with. Unless paying for repairs at a dealership is a hobby of yours, I recommend going to Della Honda, it's worth the drive. After having the rear brakes changed on our Honda, it was displaying 3 brake related check engine lights. We brought the car in to Automaster for repair and were told the electronic parking brake on one wheel would need to be replace. Upon getting into the car I noticed MANY check engine lights on. The initial 3 lights plus ~8 more. I asked what the lights were about and was told "not to worry they will turn off once the electronic parking brake is replaced". We brought the car in a second time and upon picking the car up, noticed the lights are still on, we are told the electronic power steering assist motor "somehow shorted itself out" and that's what is causing the check engine lights (the ones which weren't on before we brought the car in the first time), and will be +$1500 to replace. Why were we not told this was the real issue when I noticed the lights on after the first visit? The mechanic denies it was their fault and insists the motor coincidentally shorted itself out. We bring the car in a third time and when picking the car up, are told the part had arrived broken and we need to bring the car in yet again for this repair. Upon picking the car up a fourth time, we notice the car STILL has all the same check engine lights on. Why? "Whenever you bring it in for the wheel bearing, those codes will go away". What wheel bearing? "Oh the wheel bearing (on the same wheel coincidentally) is bad so it and the associated sensor need replacing". When did this happen? This is now the third reason they have given us for why the lights are on (the ones which weren't on before we brought the car in the first time). After bringing the car in a fifth time for the wheel bearing, all the check engine lights are still on. They say "we think it's a VSA problem. Don't worry, once you bring your car in a sixth time THEN we can get the check engine lights fixed for you." No thank you. We brought the car to DELLA Honda in Plattsburgh NY. They immediately diagnose the repair (which was not the VSA modulator Automaster was about to replace), and the car is running perfectly with no lights/warnings.
