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February 2024 by David Punia
After several frustrating experiences with a different local tire store, I gave VIP a call. The knowledgeable service rep spent significant time with me discussing winter tire options for my SUV. Their pricing was competitive and their recommendations were in sync with my own research and needs. They booked an appointment for me on short notice, as I had a long trip pending. I was impressed with the cleanliness of the shop area. I was treated well by every employee I dealt with. They pointed out a couple discounts I could take advantage of, and they have an attractive rewards program. When I noted a slow leak a few weeks after installation, I got in almost immediately for a leaking valve stem. Bottom line, they have earned a new customer and my repeat business.
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February 2024 by Kobe Ke
Did my oil change on the spot without a appointment in only 30 mins. Jamie was super nice and helpful. Definitely will be back!
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February 2024 by Ashley Herrmann
We were up visiting and got a flat tire. They were able to fix it for us at 3pm on a Sunday! We were very grateful. Their front desk employee was so kind and the work was done quickly.
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February 2024 by Cioci
Excellent service and personnel. From small services or big purchases, the service is always friendly and efficient.Highly recommend them.
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February 2024 by Buckets VT
This crew was great!While changing my plugs, they pointed out a couple things and told me honestly that one should be done soon and one could wait, but didn't give me the hard sell that it had to be done right then and there.I'll be back.
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February 2024 by Jacqueline Louthis
Everyone at VIP was very helpful, and they always try to help make having work done as economical as possible.
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February 2024 by Wayne Mahoney
Friendly service good service
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February 2024 by Jim/Kerry-Ellen Rock
I had a great service experience at your Shelburne location. The Sevice included: oil change, alignment, and tire rotation, all without an appointment. The oil change was the $20 less expensive then my usual service center. My service writer was Jamie.Jim Rock
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January 2024 by Nathan Redmond
They were great. Very professional and polite. We're able to help me out and got me in right on the spot to switch my spare tire to a new. Was in and out in like 15min. Plan to try them first next time I need something. Thanks Burlington crew
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January 2024 by Bill Shappy
Friendly, fast and efficient!
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January 2024 by Steve Smith
Make sure they set your pressure sensors. I’ve had my tires changed twice and they didn’t do it either time.
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January 2024 by Olivia Saunders
I recently started going to VIP’s Shelburne location and I am so glad that I made the switch. Everyone here is very friendly and I’ve haven’t had any issue getting scheduled and serviced. Jamie, in particular, has been wonderful to work with and has made sure that I leave with a safe vehicle for a price that doesn’t break the bank.
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January 2024 by J L
Service was quick and good but price was definitely higher than average. My daughter went in in a pinch so we just dealt with the cost but heck they charge more per hour than a doctor. They also seemed to assume she's a girl and didn't know cars so they just added whichever oil change they wanted to charge and whichever services they wanted to tack on without giving her a choice until she asked about the charges. Not the worst place to go but also wouldn't be my first pick
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January 2024 by Matt Harkins
Great spot!
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December 2023 by Joseph Owen
Truck was dropped off there all day... then was told 2 tires were barely inspectable so we said "fine just put the 2 good ones on the rear". Guy says "ok we will do that". 2 hours later no call so we called and they said they didn't do that because it would of been 2 winters on back and 2 all seasons on front. Waited weeks for this appointment left it there all day and for nothing. They even said "yep we will do that" and didn't. What a joke of a corporation.
