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August 2023 by Steve Roque
Ann and Nancy gave me the best service while buying my Telescope patio furniture! I will be a repeat customer.. I have not met anyone that knows more about outdoor furniture. Awesome customer service.
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August 2023 by Elaine Viscido
Space is limited to offer many options. Wound up buying a poolside umbrella online, less expensive and similar if not better quality.
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September 2022 by Amy
I am quitting while I am ahead, because I am having the same experience as other reviewers. Calls are not returned, orders are "forgotten," excuses are made, emails are "lost." No, I think I will not go ahead with my order with this company. Something is very wrong here.
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September 2022 by Amy&Jaan
I am quitting while I am ahead, because I am having the same experience as other reviewers. Calls are not returned, orders are "forgotten," excuses are made, emails are "lost." No, I think I will not go ahead with my order with this company. Something is very wrong here.
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May 2022 by B Royer
Our business ordered a chair from here in June of 2021. When I had heard nothing by October I phoned and was told that it was backordered. Rest assured, they said, we will be in touch the moment it's here. Fast forward to May 2022, I call to check the status and they report they have no recollection of the order and have no idea what I'm talking about. I email our invoice and credit card statement with the charge for the chair and suddenly they remember and the chair is there and ready for me, but to deliver it costs double the price it did last year, even though they never contacted us to say the chair was ready and appear to be so negligent and/or disorganized that they don't care. Will never spend money with this business again. AVOID!
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March 2022 by Diane Hahn
Bought a set there about 5 years ago. Not a great experience. From the brands they list on their website you expect a large showroom. That's not what they have at all. Staff was difficult.
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May 2021 by Bruce McDonald
Avoid at all costs. Ann is so rude she actually called me at work and rudely threatened me when I complained about her son kicking me out of the store when my Tropitone parts were lost. Overpriced and rude!!
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October 2020 by karen smith
We were told four weeks and it had been four months. We have only received a portion of our order. Voicemail is full and not reliable customer service.
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April 2018 by Charles G
Small place. Limited selection.
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April 2017 by William Alexander
When I'm looking for outdoor furniture for my deck and pool, Ann Roche is always the first place I think of. They have high quality casual furniture that is affordable but sturdy and high quality. Ann and her staff have always provided top notch service. Highly recommended.
