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February 2024 by Dave Olson
I recently rented a vehicle with Enterprise at the Burlington, VT airport. I received excellent service here. The vehicle was clean and drove very well. I highly recommend Enterprise to anyone who needs to rent a vehicle.
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February 2024 by Johnny
I received the vehicle on empty, so within minutes of leaving the airport I had to stop and get fuel just to make it to my meeting. Also, I by mistake left an item in this vehicle and right before I boarded my flight I realized it was in the rental car still. When I attempted to contact them I could never reach them so I submitted an online claim, and finally 5 days later they finally respond back to me saying that the item could not be located and there’s nothing else they could do to help me. It’s absolutely ridiculous that I could never reach an individual at the branch, only some disconnected person in a call center, and since it took so long my item seemingly walked out of my rental to never be found again.
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February 2024 by Sarah M
I never expected to write a positive review about a rental car company, but renting from Enterprise was a great experience! Thank you for: being open late (we’ve been to other rental companies that literally closed before our scheduled pickup time, leaving us stranded in the middle of the night), having friendly staff at the desk and an efficient pickup and drop off process, asking us for feedback and genuinely caring what we had to say. I normally just look for the best priced rental car, but I might actually be a brand loyalist after this experience!
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January 2024 by Maria Keown
Jason and his team were great. After spending half the night at the airport waiting for the rental counter to open, Jason did not hesitate to help me, just as soon as he had the computer up and running. Very friendly service and very reasonable prices.
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January 2024 by Eddie Pardo
The experience was seamless. Picked up vehicle I asked for. Vehicle return was just as seamless. Also Jason Bonilla was a great help.
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January 2024 by Ed McKinney
Excellent service. Friendly and focused on customer satisfaction
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December 2023 by Lisa Griffin
Terrific, friendly & helpful customer service!
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December 2023 by Frank Canovatchel
Great service provided by true professionals. The process was very simple and the car, as always, reliable.
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December 2023 by Ellen Skapski
I didn't go to this business. I simply walked past it at the airport. So I can't really give it a rating.
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November 2023 by Valentin Leon
Probably one of the best experiences we’ve ever had with a car rental company. We had to get a different vehicle after having car trouble, and we were immediately taken care of at a separate location with zero hassle.
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November 2023 by Rob
Great experience. It was probably the fastest check-in and return I’ve had for a car rental. Will definitely use again!
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October 2023 by Hayley Horsham
One of the most unprofessional and rude interactions I've ever had. The man I spoke to who claimed to be the manager on duty refused to replace my in-laws rental car that broke down in a parking lot. He went on a rant about his job and how "it's not fair" that my parents should get a car because the business is struggling to supply cars already. I told him my parents were stranded and I feared for their safety. They had no car, no hotel, and can't speak english. He simply didn't care and was very rude. In the end, the issue was escalated to his managers, who forced him to give my parents a car. 5 hours worth of stress and phone calls because this man was feeling grumpy and took it out on my in-laws. Edited to add that they also didn't answer phone calls at all for multiple hours, neither from me nor the other company involved in the issue.
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October 2023 by Vicki Balsley
We were so pleased with our rental car and the whole process to pick it up. Everyone was so nice. Very expedited service. So much easier than larger airports. We had one charge that I emailed about when I got home and within 5 minutes they had everything credited. Wonderful service and people.
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October 2023 by Clint Cowan
I always have a positive experience with Enterprise. I find that it usually is not the cheapest option, but the service is always good, the employees are friendly, and the cars are nice. They are usually always the most convenient too.
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October 2023 by Andrea Cavalier
After driving from California with an Enterprise rental with many tire issues, getting the runaround from several Burlington Int’l Airport Enterprise employees, finally Noah Fowler got me into a good car for my road-trip back to California.Noah showed much compassion, warmth, professionalism, and respect for me and my needs, where the other employees didn’t.Thanks to Noah, I safely made it back to California.
