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January 2024 by Susan Polgreen
Wonderful and stress-free experience from start to finish. The staff here is super kind and helpful- would highly recommend this location!
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November 2023 by Tracy Koslicki
5 stars to Dave and the ride he gave me downtown after I dropped off the car, I was expecting to have to get a Lyft, so this was such a nice surprise offer!
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October 2023 by Andrea Cavalier
I thought I had car issues from Enterprise Burlington Int’l Airport, after exchanging yet another car.I then went into Enterprise, So Burlington, on Shelburne Road to get a second opinion, and to possibly exchange this car. I needed a reliable car for driving back home cross country.Andrew Hardy and Mikkel were both phenomenal in helping me.Very caring, concerned, showing genuine warmth, making sure I was comfortable with, and understanding of, the small quirks of the car.It was a pleasure having them reassure me and making sure I had a safe car for my trip back to the west coast.
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September 2023 by Crystal
If your renting a car because your vehicle is in the shop this Enterprise is NOT the place to go. I thought they were working with me and letting me drop the car at the mechanics, but then they forgot to pick up the car. They are holding the large deposit till they find time to pick up the car.
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May 2023 by Anthony Sourdiff
The people there were very helpful. I had a issue with the vehicle they gave me and they swapped it out for me.
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March 2023 by Gerry Prentki
I was very pleased with the service provided. Mikkel was the representative who helped me. He did an outstanding job fixing me up in a rental after I was in an accident with my personal car. I would definitely recommend this Enterprise location to anyone seeking a rental vehicle!
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March 2023 by Annissa Parrett
Many thanks to Mikkel, whose prompt attention to our needs keeps us coming back. Even though the Shelburne Road branch is a little out of our way, for us it is totally worth the trip. We look forward to renting here again, the customer service is truly exceptional
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October 2022 by Jonathan Weil
Service was perfect. Easy to pick up and drop off car at Enterprise in Burlington.
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August 2022 by Don Holly
I have been renting from this location for over a dozen years and I am always amazed at the friendliness and professionalism of the staff. It’s been a while (not since COVID started) that I needed to rent a car, but when my Audi died on me, this is where I went and again was impressed with the efficiency, genuine attitude or service shown, and amazingly they even had a car available when I needed it (nothing to take for granted anymore). Thank you, Enterprise. I wish your secret sauce for always having qualified that go out of their way for the customer experience is something that many other companies should employ. Greatly appreciated!
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August 2022 by Cody LaFountain
Arrived at 11:20a on a Saturday bc our insurance uses this company. Sitting here 20 mins later while the only office guy is taking his sweet time with another customer that was already in the process of being helped when we arrived. ONE PERSON that can work the counter/rentals on a Saturday?? I've used the Enterprise in Plattsburgh, NY numerous times for work and was in and out with optimal customer service. This place is the WORST.
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August 2022 by B.Alruwaili D. Hudson
Black customers not treated with same respect as white customers.FIRST RENTED HERE IN 2015...needed a car again after all these years and the culture has not changed. Deeply invested in their bigotry. Very sad.MAJOR RACIAL BIAS. I work at UVM and have had some weird undertones from some folks here.It difficult when you are a younger black male and folks treat you as if you are not suppose to have more resources than your white counterparts. The silent judgements and shady extra intrusiveness was completely unwarranted.Even my white colleagues noted the difference in treatment. I have my employee id. In the past, I have been picked up from campus...yet they still treat me as I'm an imposter. I work hard to get where I am in life and it's dehumanizing to have to deal with these microaggressions and down right covert racist tactics.
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July 2022 by Malinda Inthavong
Came to visit VT for the first time / in town for a wedding, check in process was super easy, instructions were direct and concise and check out was even easier. The best part was Joe. He was super helpful and even asked if we wanted to have the Miata for the weekend, it was unexpected but a huge highlight for us to be able to have someone go above and beyond. Thanks Joe for the hospitality.
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May 2022 by kathleen boivin
Well, went there with my daughter to clarify some paperwork on her rental and Vivian was very nice, but when she got the other young lady to help her with some questions she couldn't answer, we were met with a very strong attitude with Lindsay. She answered our questions but seemed to be very annoyed at having to do so. All in all not to bad.
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February 2022 by Jeremy Wood
Enterprise has always made it incredibly easy to react a car when needed. Great customer service.
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October 2021 by Ryan Smith
Lindsi is great to wirk with!
