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October 2023 by Gladimir Sanon
I paid to rent a Tesla model 3 weeks before pick up. I even confirmed the pick up online, which should have made the process even more seamless. I was pretty excited to experience a Tesla if I'm being honest. Well, I get to the desk and first told that the virtual card that was used for the reservation needed to match my physical card. So I had to call hertz to fix it..while standing at a hertz. After that was resolved, I went back to the desk,only to be told they didn't actually have a Tesla, and I could take a Chevy Bolt (lol) or a Volvo polestar. Both of which are not advertised nor what I was anticipating. I ended having to cancel and again call hertz...while standing at a hertz to cancel.The woman working the counter was nice, but I was very disappointed that the car I had booked weeks in advance, and that hertz promotes everywhere, was not available for me. Seems like the old "bait and switch" tactic if you ask me. Id complain to the manager, but good luck finding one at this place. 2 thumbs down for me. ????
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October 2023 by Jenn Hill
Way to leave a single female stranded on a country road for a problem with your car Hertz! Zero customer service even with purchasing insurance for a vehicle.
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May 2023 by Dave Warwick
Small, very good prices. Clean. Got a brand new car to drive.
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January 2023 by sawta none
It was fine. No complaints. Clean.
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October 2022 by Sam Nelson
We rented a car from this hertz location and found out that the office had closed on the day we were coming. No notification until we arrived and saw a note on the door that we had to go to the airport to pick up the car.
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July 2022 by Courtney Wofford
Booked rental car through Expedia was not informed it was at a location that was not at the airport, the airport location said they would be open another hour. The location was closed when we got there 15 mins later. Had to back to the airport where the Hertz rental said this other location would be able to honor our reservation the next day. Drove an hour back to this location to find out it was closed on Saturdays just for this month.
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July 2022 by mikaela
Rented a few times from this branch. Cars were clean and sanitized, and if you're lucky you can get upgraded. They also offer after-hours drop-offs which is convenient. Great service from Stephanie, the branch manager!
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January 2022 by mikaela irene
Rented a few times from this branch. Cars were clean and sanitized, and if you're lucky you can get upgraded. They also offer after-hours drop-offs which is convenient. Great service from Stephanie, the branch manager!
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November 2021 by Bodhisattwa Banerjee
Efficient and helpful staff.
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September 2021 by Robbie Plunkett
Car was immaculate, great service from the branch manager. Will def recommend
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August 2021 by Emma B
My experience here was great. I had a reservation for a vehicle but when I got there the guy asked what exactly I was looking for because I was a little hesitant paying so much. He helped me save money by letting me know that I get a discount for being an employee at the company I work for which I had no idea! The car was great and I saw them clean it so I had no concerns about that! The rental and drop off process was easy and I had no issues getting my deposit back. If I’d have read the reviews before booking I would have probably been a little hesitant, but I’m glad I didn’t because renting for my week visiting family was a pleasant experience. Thank you!
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August 2021 by Jeff Verdi
Courteous and professional
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July 2021 by A D
The “manager” called me to remove his name off this review otherwise he would sue me for defamation. Nevertheless, not the most pleasant person to deal with. Very condescending and arrogant demeanor through the phone. I originally called in wanting my statement from a previous rental and he went on about “well if you made sure there was available funds on the card you wouldn't have this problem, your responsibility not ours” in reality, the card had funds my bank stopped the charge for fraud protection. After this call he was supposed to call back with information and I never heard from him. I called back yesterday hoping he was just having a bad day the first time around, All around very rude phone call both times, placing blame on me when I clearly knew payment was due and called in to make a payment after he never returned the call. Please hire friendlier staff that enjoy what they do. He’s having a miserable time
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June 2021 by Michael Johnson
I was able to get a rental on short notice for a weekend trip when other agencies were booked solid.
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April 2021 by Claire Shepard
Great vehicle,great service
