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March 2024 by Juliana Maltby Ploof
Prompt and professional service. Associates are always friendly
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March 2024 by Tanisha Salter
Lorraine was an absolute sweetheart and amazing with her service!
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March 2024 by Heather Burnett-LeGrande
Friendly, efficiency and informative. Great experience!
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March 2024 by Huffman Tammy
Very helpful
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March 2024 by mike billings
Lorraine the store manager is incredible. Always a pleasure to work with
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March 2024 by Kayla Clouse
Awfully rude people who took one look at me being disabled and young and wouldnt help at all making us extremely uncomfortable the whole time
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January 2024 by Rachh W
Danielle was more than helpful in assisting me with having my earrings cleaned and checked out for the warranty. She went above and beyond to help me get my watch battery changed. Thank you so much Danielle for helping me
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December 2023 by Laird Stanard
Natalie was AWESOME!! Made the experience amazing! Thank you so much for everything!
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December 2023 by Martin Swain
Holly in South Burlington was AMAZING to work with. Highly recommended!
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October 2023 by Courtney Craig
I get a call yesterday telling me that my ring is back from service. I drive an hour and half out of my way tonight to pick it up to find a piece of paper on the gate saying closed 9/19. One would think it would have been mentioned. Didn’t get my ring back, wasted my gas and my time.
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August 2023 by Magnolia Flower
HORRIBLE LOST MY SISTER ENGAGMENT RING OF 18 YEARS SHE IS DEVASTATED UPSET THIS RING IS SENTIMENTAL TO HER AND MORE SHE IS HEART BROKEN KAY JEWELERS MANAGER TOLD HER SHE CAN GET 20 PERCENT WORTH MORE TO GET ANOTHER RING THIS IS INSANE NOT OK AT ALL THEY SEND IT OUT TO REPLACE A DIAMOND THAT HAD FELL OUT ALSO IF YOU HAVE LIFE TIME WARRANTY YOU NEED TO MAKE SURE TO BRING RING IN EVERY 6 MONTH OR ITS NOT COVER UNDER LIFETIME WARRENTY SHE WAS GOING TO PAY OUT OF POCKET TO GET HER DIAMOND REPLACED SHE CALLED THEM ASKING ABOUT HER RING AFTER NOT HEARING FROM THEM WAS TOLD HER RING CANT BE LOCATED THEN WAS TOLD RING IS LOCATED GOT PHONE CALL TODAY STAYING IT LOST AND GONE WAS ALSO TOLD 40 OTHER PARTYS LOST THEIR RINGS ONCE I GOT THE NEWS FROM MY SISTER I CALLED KAY JEWELERS THE MANAGER ANSWER I TOLD THE MANAGER I'M CALLING ABOUT MY SISTER RING I JUST GOT THE NEWS RING IS LOST GONE WITH OUT GIVE ANY NAME INFO MANAGER STAYED ON PHONE YOUR CALLING ABOUT THE THREE DIAMOND RING CHRSITINA HOW YOU KNOW EXACTLY WHO I'M CALLING ABOUT IF 40 OTHER PARTYS RINGS ARE GONE UNACCEPTABLE
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August 2023 by Stacey Langdon
Lorraine was an amazing lady to work with and understood everything we were going through to replace our ring! Thank you soo much!
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May 2023 by amanda Sullivan
Lorraine was great to work with she took a major problem and resolved it with great professionalism!
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April 2023 by Jeff Maling
We really appreciate the exceptional customer service! Danielle helped me by pulling up important documentation from a purchase way backIn 2019. It included the purchase receipt and a picture of the ring along with a detailed description. This is our GO TO JEWELER…we’ll be back for sure!
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April 2023 by Kyle White
Lorraine was excellent in helping my wife to be and I pick out our wedding rings. She even cleaned her engagement ring so the two rings would be on the same cleaning schedule. Very friendly!!
