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October 2022 by Ryan H
The biggest complaint that I have about this institution is that no one ever answers the phone. Today is October 3, 2022 and the bank just went through a complete online system upgrade. Why would you do a system upgrade on the first work day of the month? This is when money that is automatically deducted it’s taken out and this is when people need to transfer money around to other accounts and the entire system is down. On top of that, they sent out new debit cards that have to be activated today as well. We got debit cards for all of our accounts and when we call to activate them they say that our account is not found. So naturally we call and try to figure out what’s going on and no one at any of the branches will answer the phone. I’m just waiting for a company to try to make an automatic payment and not be able to because the system is down, our debit cards will not activate, our accounts are not found and no one will answer the phone to help us. My suggestion is find a better banking institution with better customer service.
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May 2022 by Bill Harvey
I have been with them over 30 years , I have alwaysVery Satisfied any time I contacted them .
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June 2020 by Connie Storer
This is a great place to be a member. Everyone is so friendly, and when I walked in last week with sunglasses and a mask, the first thing I heard was " Hi, Connie!!!" I've been a member for years, and I'll never leave.This, in no way, diminishes professionalism and knowledge, for which they also excel!
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October 2019 by kathie weibust
Consistently Outstanding service!
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February 2019 by Erica Viens
The customer service is awesome!!! Thanks to Samantha Dixon for going above and beyond!!!!
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November 2018 by Ashleigh Cushing
Everyone is great! I love how they personalize their greetings.
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March 2018 by Philip Acebo
We live in Spain and there have been times when we needed to have money transferred or more money made available on our debit or credit card. These people have been fantastico. An email or a phone call and its done. Truly an amazing financial institution. El mejor!
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November 2017 by Matthew Cherrier
Not a member but used their atm for cash, the atm charged me $3 at the time for a fee and then another $2.50 after that. It's completely ridiculous for a bank to charge $5.50 for a fee. Especially since they atm doesn't state that much it only says $3 at the time of withdrawal, feels like a scam to me
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November 2017 by Emily Parker Brackett
Have had this bank for 16+ years. I've always had great service and all the ladies are always so polite and welcoming!
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June 2017 by Linda Deliduka
Great ,friendly , helpful, knowledgeable, staff.
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May 2017 by Mirela Pasic
I have been a member for 5 years now and their service is exceptional. I would recommend this credit union to anyone, they go out of their way to help their customer's.
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April 2017 by Vicki C. Matthews
We have used Members Advantage Credit Union for many years. The staff here is professional, knowledgeable, and friendly. They are like an extension of our family. Sounds weird but true.
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December 2014 by Vince Brennan
The customer service at Members Advantage cannot be beat!!!
