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April 2024 by Bay L.
Very rude. Was in the parking lot and was approached by an employee (older gray haired man) who aggressively banged on my car window and was verbally abusive simply because I had my headlights on.
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August 2023 by Karen Edwards
Had a great experience buying bedroom furniture. Sam was very easy to work with and very knowledgeable. I would certainly buy from them again.
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May 2023 by Adam Saunders
Sam was very helpful with our multiple visits to finally decide.
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February 2023 by Cynthia B.
I agree. Despite numerous purchases over the years, Mary and Sam, both long term employees, are snobby and rude! If I could recommend the customer service as highly as the craftsmanship, it would be five stars.
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September 2022 by Sam Q
Nice stuff but high end and expensive
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July 2022 by Sierra C.
Put this guy out of business in South Burlington. It's a slow place and there are always people coming and going. It was my bad for parking in front of the "Pomanoosuc Mills Only" sign, but he came out and said, "you can't park here, you'll get towed". I was already having a bad day, so when I replied, "Jesus, I'm only going to be 10 f***ing minutes!", he flipped me out and told me to "go f*** myself". So I said it back. Great way to find out about your business. Must be the owner because other reviews on Google say certain employees are super helpful and pleasant, but then you find similar reviews to mine, including him tapping the hood of someone's car while waiting for his store to open!! He told me to go park in the garage, in which I'll reply, SO CAN ALL YOUR CUSTOMERS. It's OVERFLOW parking. You don't need a designated sign. To a random stranger who was having a bad day, you are poorly representing a business by addressing people that come within 10 feet of your establishment. Shame on you!
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February 2022 by Emily DaWolf
Workers here are very rude. Do not recommend.
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August 2021 by David Demers
Annie in South Burlington and Nick in East Thetford are a delight to work with. The furniture is beautiful, timeless and quintessentially Vermont. It’s expensive and you get what you pay for. Sam is awesome too. Our daughter needed to replace a dining room chair we purchased when we were first married 35 years ago. He remembered us and the custom stain we used. Customer service personified.
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July 2021 by Donna Savage
I have many pieces of Pompanoosuc Mills furniture now and I know they are going to last a lifetime and not need to be replaced. Excellent craftsmanship and the sales people in the South Burlington store are SO knowledgeable and always have helped me design pieces that work in my home.
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February 2021 by Alexis Taylor
Person working there always is rude and inconsiderate.
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August 2020 by Mery Moran
Awsome furniture and service
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January 2020 by Cameron Ravelin
Didn’t even make it through the door. Got there a little bit before 10 so we were waiting in the parking lot. Not sure if it was the owner or an employee but he came right up to my vehicle and smacked the hood a few times and told us we would be towed if we didn’t get out of one of their designated parking spots. That’s one way to lose a customer
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October 2019 by Muffstuff 10
Terrible service do not recommend
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November 2014 by Annie Ode
Beautiful handmade furniture and Sam is incredibly helpful and informed.
