-
February 2024 by Deborah Burbo
My 78 year old relative went to Staples in Burlington, Vermont. He brought expended printer ink cartridges for disposal and spent $87.00 on new ones. The young man at the register was exceedingly rude and uncommunicative, leaving his customer with the sense that not only was he ignorant for asking a question to confirm the correct cartridge selection, but also processing the sale was an annoyance. We will buy from Amazon in the future.
-
November 2023 by Shawna Francis
I went to staples in a hurry to print something (never a good idea), it was very busy, and my self-service printer got jammed on page 90 of 140. The employee working in the print area (blonde lady, didn't get her name), was extremely helpful to every customer that came into her line. Usually people wait forever and get very frustrated, but she managed the line and people so well, and kept checking on me and offering solutions to help me while she helped everyone else. She took so many extra steps to help me get my document printed at the same time as managing 2 other lines of customers and after crawling on the floor and physically fixing the printer, she finally got the printer un-jammed, and I was able to get my document printed and make it on time for my appointment. Her customer service skills and management skills were unexpected and amazing, and she deserves a raise! Thank you!
-
September 2023 by Stacey Neale
Phillip went above and beyond when I needed a laptop cord. On his lunch he went to the other Staples store to get what I needed since they were out at their location. I was amazed. I was from out of town, working remotely and had no car that week. I told Phillip I could call an Uber or something and go to the other store myself to get the cord and he said it was no problem for him to get it while he was out for lunch. Wow! Thanks Phillip! Give him a raise please. :)
-
March 2023 by Jack Birmingham
Doug went above and beyond in helping me select an office chair.
-
November 2022 by Taylor Murphy
Every time I go in here I feel like the employees at the print place do not want to help anyone like its a drag. Sorry you chose that as your job bud customer service people should be a little more helpful.
-
October 2022 by flynnie2485
Quoted 40$ to ship something. Went to the ups store and sent it for 27$ instead
-
August 2022 by Andrea Audi
The folks in the print department have helped me out with several odd projects. Super capable and nice. Shout out to Heather and Ryan for making my day.
-
February 2022 by Claire
Let me tell you about Nina. Absolutely phenomenal service, went above and beyond. Just truly spectacular especially for a busy Sunday afternoon. Absolutely will be returning. Give her a raise!!
-
February 2022 by 118
This place could save you a trip to Bestbuy.However, brand selection is limited but there is just about everything for computers to office supplies and tech services.
-
December 2021 by Meg J.
Philip the assistant manager was amazing! Thank you for helping my Dad return his watch that wasn't exactly what he needed. He was courteous, very kind, and helpful going above and beyond to make sure the customers were satisfied! Thank you!
-
October 2021 by Josh F
Bought a chair and it broke after 2 months of use. Store manager Rob helped with a replacement and made the process completely painless. Stellar service. Thank you Rob!
-
September 2021 by Ben Sheed
Had a great experience in the store with Doug. He Provided some great insight on chairs. The merchandise I ended up buying was actually really dusty, very odd.
-
August 2021 by Russell W.
Very nice employees which is why I'm giving this 3 stars. 50¢ a page to scan is exorbitant. they said I was supposed to confirm the cost before scanning but it just had a spinning circle before I hit scan. I never saw a price. Then when I selected portrait, bc my docs were in portrait apparently the machine is basically in landscape to begin with. No instructions were there that would have helped me with that. If it hadn't been for nice employees I would have had to pay $70 ($36 with tax each job) to scan twice. Exorbitant.
-
June 2021 by Judith Giusto
Just wanted to give a big thank you to Store Manager Robert Emerson and Associate John Henry for the great service when I returned a defective cartridge for my Soda Stream. Refund was initiated by John and approved by Robert with no problem. Made my day!!! Thx.
-
May 2021 by Rick Collins
I have a hard time finding things I need there. Then when I do, they're so expensive. Definitely don't bring your computer in here for a fix though