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November 2023 by Mark E
I switched carriers from AT&T to T-Mobile while in Canada. Unfortunately the T-M rep on the phone couldn’t complete the setup and advised I would have to go to a T-M office. The nearest was a 2 hour drive away from Montreal, in Burlington, VT. But the store manager made it worth my while. Diagnosed the problem expertly and instantly and had me up and running (two lines) within 20 minutes. It’s always great to deal with smart professionals. Good job!
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November 2023 by Clark Baird
We've been debating swapping cell plans but when Verizon and AT&T are over $170/month for 2 lines? Yikes! We did our research ahead of time but the folks at T-Mobile made the swap seamless and at times fun.
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September 2023 by Jordan Wires
Great wireless store to work with. Once we provide a repair at Wires Computing we love to send them to T-Mobile for any carrier related questions or trade in options. It's a win-win. ?
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September 2023 by Dylan
I'm not a T-Mobile customer but the people at this store are very nice. 5 stars
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August 2023 by Bren
I’ve been to a lot of carrier locations for the big 3 in my life, and they can be overwhelming to go into, but this was truly the best experience I’ve ever had. Derek was personable, knowledgeable, easy to talk to, and kind. My partner and I were porting over from another carrier that had been wasting our time and energy for months. Talking to Derek and the other team members was like a breath of fresh air, and we couldn’t be happier to be back with T-Mobile in Burlington! Throughout the porting process, Derek explained each step clearly and naturally assured me that everything was transferring properly - and made sure all of my questions were answered before I left. Thank you so much Derek, for your kindness, game/local restaurant recommendations, and guidance with the switch to T-Mobile. Above all else, kindness really makes all the difference. You’re a true asset to this location! :)
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July 2023 by Christopher Mullarkey
I was in a terrible bind, my daughter had lost her phone 750 miles away and lost her phone. I wont go into specifics but Carol is who I spoke with. Because my daughter was unable to pay a nominal amount for a new phone and they couldn't process my ccd over the phone, they let her walk out of the store to go to the bank rather than explore another option(bill me on my t mobile account). However, after speaking with t mobile cust support line, the manager set everything up for her to go to the t mobile store in Essex Junction. If you are in a bind, dont expect this store to go outide of the box to help. Left me hanging and then some.
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July 2023 by Sophie Lavoie
Chuck was super perseverant with all the details and very professional to help me back in my account from stolen identity. The rest of the team pitched in too. Awesome team!I highly recommend. :-D
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June 2023 by Ron Monroe
Great experience... Derek was very helpful and setting up my new device.
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June 2023 by Mel Carrier
Went in with my GF Nicole with her iPhone 11. We were helped by Elisha H., liked him right away! He worked with Nicole patiently through customer service for a claim for her phone, which didn't take charge no longer. Him and his Manager found the problem, and in the long run Nicole was able to walk out of the T-Mobile store with a new Upgraded traded in. While there made an appointment for myself to return at a later date to upgrade my own iPhone 11 and change from an xFinity client to T-Mobile!(:I also want to point out the vibe of the place is super open and very friendly! It is well made that the people who work here actually make bonds with those who walk in their doors no matter who. I know it made Nicole and my time there much more easier and fun. I definitely recommend going to these guys if you go to a T-Mobile.
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May 2023 by Laine A
I’ve been with t-mobile for less than a year and Elisha Howard is an exceptional employee who has great customer service skills. He understands all of T-Mobiles’s offers and promotions. Whenever I came back and had a question, he would take the time to resolve my issues and made sure I understood my options. I really am glad I changed carrier and am now a T--Mobile customer.
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March 2023 by SPACEMAN
Carol was very nice and helpful as we ordered and received our 5g home internet device.
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March 2023 by Maureen Dowd
Staff was very helpful and respectful. They do need to make the entryways handicap accessible.
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February 2023 by BrotherzUnited Of NC. VicePresident, COO
Derek and the whole team provided a truly stellar purchase experience. It was evident that they feel rewarded to help me as a consumer and this worked to make me actually enjoy doing business. I wish all transactions were this good these days.
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February 2023 by Breath in Breath out
Elisha was not only professional but patient like a school teacher lol. I came in after dental procedure and was kinda grumpy, it's my estimation that the wireless $50 a month auto pay program that these guys provide folks especially if you're in the South Burlington area from the post office patch and Road area to I'd say at least the high school you better be using the service they can't be beat
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February 2023 by Madeline Besso
Derek was polite, knowledgeable, and went the extra mile even when taking a return rather than making a sale.
